Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

All Salespeople

Sales Department

Crown Subaru

Overview Reviews (917) Inventory (267)

Crown Subaru

Name: Crown Subaru
Address: 900 Riverfront Pky, Chattanooga, TN, 37402, US
Telephone: (423) 498-9444
Rating: 4.8

4.8

917 Reviews

900 Riverfront Pky, Chattanooga, Tennessee 37402

Directions Directions

Sales: (423) 498-9444

Contact Dealership

Crown Subaru

Chattanooga, TN

Overview

Reviews

Vehicles

4.8

917 Reviews

Call Dealership (423) 498-9444

View Awards

900 Riverfront Pky

Chattanooga, TN

37402

Directions

4.8

917 Reviews

Write a Review

View 4 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

Sales Price Transparency

Service Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

View 4 Awards

Overview Reviews (917) Inventory (267)

Contact Crown Subaru

Sales: (423) 498-9444

Call (423) 498-9444

Name

Mobile Number or Email

Error in sending request, please try again.

Message (Optional)

Select a Salesperson (Optional)

Contact Dealership

Filter Reviews by Keyword

buying experience helpful customer service car service recommend dealer professional price friendly staff

By Type

Showing 917 reviews

August 11, 2021

SALES VISIT - NEW

I was very well pleased with my experience buying a Subaru thanks to Mickey Dorsey. Subaru thanks to Mickey Dorsey. More

by Clcc2468@yahoo.com

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mickey Dorsey

Report | Print

August 08, 2021

SALES VISIT - NEW

Megan was awesome---she made the entire process easy, fun and painless. I love my Subaru, and Crown is THE BEST place to buy a car. Everyone takes extra time and care to be sure that the customer is treated and painless. I love my Subaru, and Crown is THE BEST place to buy a car. Everyone takes extra time and care to be sure that the customer is treated fairly, that all their questions and concerns are addressed, and that they are satisfied with the car and the deal. They are not pushy. Their passion for the Subaru products shows in how they approach each customer. More

by Clrivers9014

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Steve Gordon, Megan Scollin

Report | Print

August 07, 2021

SALES VISIT - NEW

Mickey Dorsey was very knowledgeable about the entire car. Every question I asked he answered, even ones I did not ask. Great car great dealership. Go see Mickey!! car. Every question I asked he answered, even ones I did not ask. Great car great dealership. Go see Mickey!! More

by Buckner1007

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mickey Dorsey, Bill Newberry, Steve Gordon

Report | Print

August 06, 2021

SALES VISIT - NEW

Crown Subaru of Chattanooga - incredible place to buy a car car More

by KJA

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mickey Dorsey, Brian Ware, Steve Gordon

Report | Print

July 30, 2021

SALES VISIT - NEW

We were traveling to Chattanooga from Maine when our beloved 2010 Subaru Outback finally breathed her last breath after 204,000 wonderful, adventurous miles. We thought we would be stranded! The whole beloved 2010 Subaru Outback finally breathed her last breath after 204,000 wonderful, adventurous miles. We thought we would be stranded! The whole crew at Crown Subaru were so awesome and helpful. We were able to trade in our old girl for the 2022 Outback Limited and are now safely on our way home to Maine. Everyone was so helpful and kind. The best car buying experience we have ever had. You all rock! More

by Sprak5150

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Matt White, Steve Gordon, Megan Scollin

Report | Print

July 26, 2021

SALES VISIT - NEW

Took my Subaru in for my car stalling and tachometer jumping like crazy. They told me they fixed everything and charged me $500.00 picked my car up and it’s doing the same exact thing. How could they te jumping like crazy. They told me they fixed everything and charged me $500.00 picked my car up and it’s doing the same exact thing. How could they test drive the car and not notice the tachometer going crazy on the dash. I asked for the diagnostic report that I paid to have done and they do not have one. This place is a total ripoff. By the way anyone thinking of buying a Subaru. Subaru customer will not help resolve and issues like being ripped off by the dealership. I would stand clear of buying Subarus More

by pbaron2

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Matthew Cook

Report | Print

Jul 28, 2021 -

Crown Subaru responded

Mr. Baron. We appreciate your review but are concerned by it. Our records show that your last service visit was 4.23.2021 and we have no records that you have contacted us with any issues since then. I have tried to call you on the cell number we have on file. Would you kindly call me at the dealership at your earliest opportunity so that I can assist you? Sincerely, Desmond Hagan, Service Manager

Jul 28, 2021 -

pbaron2 responded

As I told your service rep when I spoke to him on the phone. I explained to him to make sure the car is fixed because the car was being loaded on a car carrier the next day . Why did the tech ignore the main problem of why I brought the car in? I told the rep what was wrong with the car and he writes down something else on my sheet. I paid for a diagnostic and was not given one. I was told that what ever the tech did to my car corrected the problem and did not. The car was exactly the same when I picked it up. The can needed to loaded on a carrier the next day to be transported out of state. So it makes no sense to talk to crown Subaru. You can’t do anything for me. You want to ship the car back to the dealership ? What I’m saying is how can you say the car was fixed when the tachometer is jumping all over the place. You have to be blind not to see there’s a problem. So being out of state with the car I took my complaint to Subaru customer care. The end result was to take the car to another Subaru dealer and pay again to have the car fixed. So I’m looking for you to do anything at all. You ripped me off. Your not going to do anything anyways. Just use the excuse. Well I can’t do anything if I don’t have the car. It was stressed to your service rep to make sure the car is fixed. I asked about everything and was told it was fixed. So you got me. That’s ok. Subaru has not been good to me. That’s ok..the car now is a talking point when people get in my car for a ride. They ask why my car runs so bad. And I tell them. Crown Subaru says this is fixed ! I ask. Does my dashboard looked fixed. The tachometer is going crazy.

Jul 29, 2021 -

Crown Subaru responded

Mr. Baron. We understand your frustration but, since you have contacted Subaru directly it is now out of our hands. Sincerely, Desmond Hagan, Service Manager

July 25, 2021

SALES VISIT - NEW

Megan was fantastic!! She took so much time to show me how to work the car! I look forward to being able to go over all the car Hager’s with Bella as well. how to work the car! I look forward to being able to go over all the car Hager’s with Bella as well. More

by Leslie.h.spence

Recommend Dealer

Yes

Employees Worked With

Megan Scollin

Report | Print

July 24, 2021

SALES VISIT - USED

My sales agent, James Green, and the rest of the staff went above what was expected to ensure I received superior treatment while choosing my vehicle and going through the purchasing process. They made w went above what was expected to ensure I received superior treatment while choosing my vehicle and going through the purchasing process. They made what could have been a tedious process a pleasant experience. More

by jana.preston13

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Justin Standridge, James Green

Report | Print

July 23, 2021

SALES VISIT - NEW

Much better since taken over from Kelly. Was able to get an appointment for 18000 mile service within 2 days of calling. Waited 1 hr an appointment for 18000 mile service within 2 days of calling. Waited 1 hr More

by Lssears1147

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Lucas Marler

Report | Print

July 22, 2021

SALES VISIT - NEW

Karen and I enjoyed working with Megan very much, but I thought the other personnel were not so friendly. It was sort of like they went on with their duties without providing a warm atmosphere or noticing thought the other personnel were not so friendly. It was sort of like they went on with their duties without providing a warm atmosphere or noticing others. More

by Vlsmith53

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Megan Scollin

Report | Print

Crown Subaru

Crown Subaru Awards Awards

Showing 917 reviews

Map and Directions to Crown Subaru