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Crown Subaru

Chattanooga, TN

4.9
995 Reviews

900 Riverfront Pky

Chattanooga, TN

37402

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Showing 995 reviews

November 10, 2021

The service personnel are friendly and eager to answer my questions. It is awkward working an appointment through St. Petersburg compared to dealing with people at the dealership. More

by frankjumpsm@comcast.net
Recommend Dealer
Yes
Employees Worked With
Lucas Marler
November 10, 2021

The service has gone to a less personal experience from the Kelly days and I miss the connection. More

by Melinda.champion
Recommend Dealer
Yes
Employees Worked With
Matt White
Nov 15, 2021 -

Crown Subaru responded

Melinda, Thank you for your review and telling me more about your concerns on the phone. I apologize that your phone experience booking your service appointment was not a good one, and I am working with the Director of our call center on improving our processes. I do appreciate you taking time to talk to me. Sincerely, Desmond Hagan, Fixed Operations Director

November 10, 2021

I bought my new SUV from Crown Subaru since they provided great service for my previous vehicle. I have bought 15 new cars in my lifetime. Megan was, by far, the best sales person I have ever worked with. E More

by Luthergremmels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Scollin, Habib Rehman
November 09, 2021

Service was timely and courteous. Service was completed within the promised time frame. Check out was smooth. More

by ddiener68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Marler
November 09, 2021

James was very helpful. No pressure, treated fairly & left with the car I wanted at the price I wanted. Overall it was a pleasant experience. More

by Robg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Standridge, James Green, Steve Gordon
November 06, 2021

Did a great job and very helpful. The Sales Department and Service area was great. More

by hbmaples
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Ware, Lucas Marler
November 06, 2021

Jonas could have sold me a new tire I didn’t need…instead he plugged my tire for no charge. I am a customer FOR LIFE!!!! More

by Jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas Vanlandingham
November 04, 2021

Low pressure, very respectful. Bought a used vehicle from these folks and my sales rep was no BS. He was upfront and efficient. Thanks. More

by Abe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Dover
November 03, 2021

Always fast and friendly service at this dealership. Second car from there and always conssistant reliable customer service. More

by CN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Marler
November 03, 2021

Matthew White at Crown Subaru did an excellent job servicing my car and it was ready before my appointment time! Thank you so much for prompt service. I appreciate it! More

by Gina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt White
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