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Crown Subaru

Chattanooga, TN

4.8
881 Reviews

900 Riverfront Pky

Chattanooga, TN

37402

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Showing 881 reviews

February 19, 2022

Service advisor, Matthew White, promptly met me upon driving up. The car was immediately taken back for service. Within an hour, the repair was complete. Matthew went above and beyond by working to get More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt White
February 17, 2022

Every person we spoke to was very unhelpful or rude. Wouldn't ever consider doing business with them. More

by Bkimsey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Aviles, Danny McVay, Steve Marlin, Megan Scollin
Feb 21, 2022 -

Crown Subaru responded

Bkimsey, Thank you for your review and we apologize if you feel that your experience wasn’t acceptable. However, both Danny and Meghan simply gave you that facts that the vehicle you wanted to drive was still in pre-delivery inspection and wasn’t available for customer test drives. Regarding being asked for a deposit, given the current inventory situation, we have asked all of our sales consultants to request a deposit to hold a vehicle as we are consistently having multiple customers interested in incoming vehicles. We apologize if you thought this was pushy. If you’d like to be contacted when another is available, please let us know. Steve Marlin, General Manager

Feb 21, 2022 -

Bkimsey responded

The issues wasn't the information. The issues is that every staff member I encountered including yourself was extremely rude. Meghan was the worst. She told me she didn't want my deposit because obviously I wasn't serious enough about the purchase and she didn't want me to stop others from buying the vehicle. If that isnt rude, I don't know what is. Also, Danny NEVER told us that when the vehicle came in Saturday we wouldn't be able to drive it. He did not give us that information until Saturday morning. Your team is a joke and they need serious training. Also, you cannlet Meghan know I was VERY serious about purching a vehicle. I just didn't purchase one from you. And I am doing everything in my power to make sure people know what a horrible dealership this is. BBB is next.

Feb 22, 2022 -

Crown Subaru responded

Bkimsey, I am disappointed with your response, but acknowledge your input and will share your comments with Meghan and Danny. Considering we have consistently followed this process since availability became an issue last year, we have had very few complaints. We have seen some frustration from our loyal customers, and our team that we cannot always obtain a vehicle to satisfy our customer’s needs fast enough, like most other dealers in the US. Otherwise, I explained the situation in my first response and stand by my comments. Again thank you for your feedback, and again I will share this with our team. Also, our team works hard to satisfy our customer’s needs before and after the sale and according to reviews, satisfaction surveys and thankfully a lot of referrals they are doing a great job, and I am very thankful. Respectfully, Steve Marlin

February 16, 2022

I was well taken care of and the waiting room was very clean. The empty seats were wiped down several times while I was there. Lucas Marler was very kind and helpful. He was able to apply discounts that h More

by sonyachatt3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Marler
February 16, 2022

Very nice, helpful and patient. Charles Denham had me approved and out the door in my new Tahoe in no time. Would definitely do business here again More

by Slambert0620
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Standridge, Chuck Denham, Habib Rehman
February 15, 2022

Other than dealing with the chip shortage production issues, our experience with Mickey Dorsey was a straight up good car buying experience. Checked with them first and last, and Crown was able to b More

by buckhorn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Dorsey
February 13, 2022

Great experience in buying our Crosstrek from Mickey Dorsey. He was very professional and courteous. More

by Larry Mc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Dorsey, Habib Rehman
February 12, 2022

Matt White was awesome. Great customer service. He resolved my service problem quickly and efficiently More

by brucestubblefield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt White
February 11, 2022

I had a great experience with Crown Subaru. Matthew White worked on my vehicle and I was pleased with the work and service! More

by Kris24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt White
February 10, 2022

Crown Subaru is a great dealership and my first inquiry was about a used car so I talked with James Green until I turned my attention to a new car and was then introduced to Michael Dorsey who is a very ex More

by markh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Dorsey, James Green, Steve Gordon
February 09, 2022

Matt White has helped me for years. He is an amazing asset to your team! More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt White
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