Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Subaru
Chattanooga, TN
881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 881 reviews
May 12, 2022
Megan Scollin did an excellent job walking me through the ordering and purchasing of my beautiful car. She answered my numerous questions with clear, concise explanations. She is obviously very knowledgea ordering and purchasing of my beautiful car. She answered my numerous questions with clear, concise explanations. She is obviously very knowledgeable with regard to the produce. Plus she is a super pleasant person. I will recommend this dealership and Megan to others. More
by hochrein_c
Employees Worked With
Megan Scollin
May 10, 2022
I arrived about 15 minutes early for my appointment. The service area was very busy but I was greeted quickly. Everyone at Crown Subaru is super nice. Lucas Marler did a great job from check in to kee The service area was very busy but I was greeted quickly. Everyone at Crown Subaru is super nice. Lucas Marler did a great job from check in to keeping me updated on my cars needs and check out. More
by red1roho2
Employees Worked With
Lucas Marler
May 09, 2022
Really enjoyed dealing with Dwayne Pruitt. He made us feel at home and did not try to push anything on us. Would be happy to deal with him again. He made us feel at home and did not try to push anything on us. Would be happy to deal with him again. More
by hardtimes1217
Employees Worked With
Dwayne Pruitt, Habib Rehman
May 07, 2022
I'm a current & former Subaru owner, shopping for a new WRX. Regan Brandon has done an exceptional job assisting me in that regard - especially as a new salesperson. She is quite knowledgeable about the ve WRX. Regan Brandon has done an exceptional job assisting me in that regard - especially as a new salesperson. She is quite knowledgeable about the vehicles, and answers all of my questions quickly, concisely, and with a wonderful positive attitude. It's a pleasure doing business with her! More
by daniellynn
Employees Worked With
Regan Brandon
May 05, 2022
*grabs popcorn* To be fair I will preface this with, Crown gave me the best deal on a custom ordered 2022 Crosstrek of any dealer I contacted within 500 miles of me. Now to the meat of this review: Crown gave me the best deal on a custom ordered 2022 Crosstrek of any dealer I contacted within 500 miles of me. Now to the meat of this review: I took my car in for AC not working. Dropped off the car as they opened, waited all day, finally reached out to them for a status (I have a dash cam which I later watched and could tell they "worked" on it at 1:20PM), they tell me it would not be covered under warranty and would be $1500 to fix. Talking to them once I got there, because I replaced my plastic front bumper with the steel BodyArmor Bumper, this somehow broke my AC condenser. Aside from the two being located physically near each other there is no correlation. So I got the breakdown from them $450 for the part (its only $350 online for the OEM part), and $1000 for labor. I talked to the Warranty Manager, she also could not explain to me how the bumper mattered, she said "since you cannot prove the bumper didn't affect the AC condenser". Fast Forward: I scheduled an appt at a different dealer over the weekend. Checked in as they opened, got a call 3 hours later, AC was fixed. Discussed with them when I got there, it was an O-ring, they replaced under warranty and said "the aftermarket bumper may have affected it but we cannot prove it did". So the attitudes of the two dealers is the opposite, one expects you to prove to them that the warranty should still be effective, while the other says they would have to prove to the customer why the warranty would be invalid. Incredible attitude difference. My BIGGEST issue though is, now I know for sure Crown never did a pressure test, they just saw the aftermarket bumper (a reason to deny warranty) and a path to making $1500. If they had done a pressure test and/or thrown some dye in, would have been easy to see the O-ring failure. My AC condenser was NOT even broken. So if I had caved to Crown I would be out $1500 and STILL not have AC. Crown has lost my business for the life of my Subaru ownership, which is real sad for me considering its 2 months old and Crown is 3 miles from me. But I am petty enough to drive elsewhere for the life of my ownership. Great place to buy a car, NEVER service here. More
by bcmcc
Employees Worked With
Lucas Marler, Laura Montalvo, Selah The Dog
May 05, 2022
Recently had normal maintenance done at Crown Subaru and was pleased. Jonas Vanlandingham was my contact and he and the service tech took good care of me and my Subaru. They were kind and efficient, with no was pleased. Jonas Vanlandingham was my contact and he and the service tech took good care of me and my Subaru. They were kind and efficient, with no pressure. More
by d_witt
Employees Worked With
Jonas Vanlandingham
