Back

Crown Subaru

Chattanooga, TN

4.8
878 Reviews

900 Riverfront Pky

Chattanooga, TN

37402

Directions

By Type

Showing 878 reviews

January 01, 2024

We had a great experience at Crown Subaru. Shaq was very helpful and patient with us as we made our decision. We’re very excited about our new Subaru! More

by parkersteele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Clements, Shaq Daniel
Jan 09, 2024 -

Crown Subaru responded

Thank you so much for leaving Shaq this positive review! We are so appreciative of the opportunity to work with you and we are glad that Shaq could provide you with A+ service. We are happy to know that he was very helpful and patient with you. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new Subaru- behalf of the entire Crown Subaru team!

December 30, 2023

Shaq was outstanding in patience, kindness, and help! I give him an A+++. He was knowledgeable, answered all questions, and threw in a bit of humor. More

by Fern
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shaq Daniel
Jan 09, 2024 -

Crown Subaru responded

Fern, We greatly appreciate you for leaving Shaq this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Shaq could provide you with top notch service. We are delighted to know that he was knowledgeable, answered all of your questions and threw in a bit of humor. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Crown Subaru team!

December 29, 2023

Scheduling basic maintenance is next to impossible. No response to online service request. Called — no time slot for basic maintenance any time soon. Why do they advertise Subaru’s “express service… More

by Fred
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown service scheduler
Jan 19, 2024 -

Crown Subaru responded

To: Fred Thank you for reviewing your experience trying to schedule a service appointment. Regarding our Express Service, you can come in with or without an appointment. We will at any time take during our express service hours for maintenance service. We will slip you into a spot and try to accommodate your every need. We also have instructed our advisors to ensure that should you need a ride, such as for a doctor's appointment or any other daily task you need to get to, we will accommodate you to ensure your appointments are met. At any time, if anyone thinks they need assistance to be accommodated, they should reach out to me. Please contact me if you want more information or to discuss the issues you experienced further. Sincerely, Keith Aviles General Manage

November 30, 2023

Ryan McCurdy was a big help in helping me get everything done for my trade-in and purchase of a new Subaru . He was very knowledgeable about the car and explained in detail all its safety features and acces More

by xrds7612
Recommend Dealer
Yes
Employees Worked With
Ryan McCurdy
November 04, 2023

Ryan McCurdy and Jim Szlachetka were amazing to work with! Very knowledgeable and made the process of buying our new 2023 Forrester Wilderness easy and painless. If you are in the market for a new subar More

by pinksgirl19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Mcurdy, Jim Szlachetka
October 03, 2023

It was a pleasure dealing with Ron Kwiatkowski when buying a Nissan Pathfinder that was a gift from my son. He listened when we explained what type of car that I wanted and helped us to find it. We too More

by Karen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ron Kwiatkowski, Habib Rehman
August 05, 2023

Worst service department I have ever experienced. Would recommend going to any Subaru dealership for service from true professional mechanics. I wouldn't let Crown replace my wipers, don't think they More

by joeboswell
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Laura M.
July 31, 2023

I took my car in to do three things: get my recalls done, change my tires and replace my tire sensor. This was too much to do for this service center. I dropped my car off early in the morning before I went More

by cj18137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Marler, Matt White
March 15, 2023

I loved working with this dealership! They were very communicative and timely; and gave me a the best price on my trade in! More

by brownfamily8086
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Regan Brandon
February 28, 2023

Reagon Brandon is both personable and professional. She was helpful and very easy to work with, I would highly recommend her to any customer, More

by Ed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Aviles, Regan Brandon
...
13
...