Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Kia St Petersburg
Pinellas Park, FL
2,669 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,669 reviews
July 22, 2024
This was my very first time buying a car at a dealership. I’ve heard horror stories about the high pressured sale people. But this was not the case. Chris was extremely nice and very knowledgeable. Not pushy I’ve heard horror stories about the high pressured sale people. But this was not the case. Chris was extremely nice and very knowledgeable. Not pushy at all. He made me feel comfortable and relaxed. I had a great experience and would recommend Chris and Crown Kia to everyone!!! More
by disneymedic1333
June 28, 2024
Good service, and Chris Jansen was a great help to us when looking for a good used vehicle. when looking for a good used vehicle. More
by jdfreer1947
Employees Worked With
June 26, 2024
What a breath of fresh air to enter a dealership and not get bombarded with pushy salesmen, Chris Jensen was great to work with and I recommend Crown kia get bombarded with pushy salesmen, Chris Jensen was great to work with and I recommend Crown kia More
by Bruce
Employees Worked With
June 24, 2024
Our Sales Consultant, Zoranco Kirovski (Zee), was very friendly, knowledgable and helpful in our decision to lease a 2024 Kia Sportage. He patiently explained the many features and answered all of our qu friendly, knowledgable and helpful in our decision to lease a 2024 Kia Sportage. He patiently explained the many features and answered all of our questions. The finance representative, John Peeples, was also excellent. We are very pleased with Crown employees and our new vehicle. More
by darla
June 02, 2024
Michael Stephenson is absolutely the best! ! My family and I have been working for him for years and today he did it again! I truly appreciate your steadfast commitment to ensuring that everyth ! My family and I have been working for him for years and today he did it again! I truly appreciate your steadfast commitment to ensuring that everything went smooth and by far the best there is at Crown Kia. Anytime you go to service GO SEE Michael!!!! More
by nsonnylal98
Employees Worked With
April 12, 2024
This week I bought out the Lease on my 2021 KIA Seltos SX, which was easy with no extra added costs (as I have read about on the east coast of Florida). Paid the Lease Contract costs and that was it. Al SX, which was easy with no extra added costs (as I have read about on the east coast of Florida). Paid the Lease Contract costs and that was it. All those involved at Crown KIA, Andrew Turner (sales), Jeffry Perego (sales), and Anthony Montesano (Finance), were upfront on the process, no secret sauce, and great to work with. Anthony Montesano was a big help in explaining additional products available, no hard-sell, just facts. Also, no pressure to Lease another car, just facts and my choice. The Buying process was as easy as the Leasing was and as quick and accurate as my Servicings have been at Crown KIA, which I would recommend to anyone. Thank you to all involved. More
by jmakholm
April 08, 2024
PURCHASED A BRAND NEW CAR AND ON MY FIRST TRIP I GOT PULLED OVER BY THE POLICE. NO STICKER ON THE PLATE AND REGISTATION. I CALLED AND EMAILED THE DEALERSHIP ABOUT GETTING THE STICKER. AFTER 6 MESSASGES PULLED OVER BY THE POLICE. NO STICKER ON THE PLATE AND REGISTATION. I CALLED AND EMAILED THE DEALERSHIP ABOUT GETTING THE STICKER. AFTER 6 MESSASGES AND 10 DAYS LATER THEY SAID ME YOU WILL HAVE TO GOT TO THE DMV AND APPLY FOR NEW ONES. IT COST ME $35 AND 2 1/2 HOURS. THE DMV ASK HOW COME THE DEALER DIDNT COME IN AND TAKE CARE OF THIS, I REPLIED BEACAUSE THEY SAID ONLY I CAN. THEY SAID THAT IS FALSE, SO I CALLED THE DEALER AND ASKED THEM FOR A REFUND ON THINGS I HAD TO PAY FOR. NO RESPONCE AFTER 4 MESSAGES. I DONT LIVE IN FLORIDA SO IT WAS AN INCONVIENCE AND THATS WHY I PAID THEM TO TAKE CARE OF THIS. More
by BURRISVENDING100
Employees Worked With
April 08, 2024
I have been going to Crown KIA for three years, and in the great New Building, I have been assisted always with Service by Michael Stephenson, who is committed to his job and YOU. Michael explains every the great New Building, I have been assisted always with Service by Michael Stephenson, who is committed to his job and YOU. Michael explains everything being done, makes sure my car actually gets in (I wait for it) and the work requested is done. Have never had a better Service Experience. Thank you Michael and Crown KIA. More
by jmakholm
Employees Worked With
July 31, 2023
Nick Henry did a great job of showing me the Kia Seltos over the weekend! He went over all the new features of the vehicle and explained everything so that it was not so confusing! I do want to check out a over the weekend! He went over all the new features of the vehicle and explained everything so that it was not so confusing! I do want to check out a few other brands but if I do decide to go with the Seltos, I will definitely be back. More
by rose89
Employees Worked With
Nick Henry
June 26, 2023
I don't recommend this place to have any service or repairs done if you are unfortunate enough to own a KIA product. With so much negative news and reviews on a lot of their products you would think th repairs done if you are unfortunate enough to own a KIA product. With so much negative news and reviews on a lot of their products you would think that they would excel in the one area that is, for the most part, cost free, and that's their Customer Service. I have a 2016 Kia Sorento that to this point has been keeping my faith in the company, I am the second owner of the vehicle, but it was like new when I bought it, with very low miles. Like most Kia products, some of the common issues, most owners have reported online, stared happening to my vehicle, most noticeably, paint chipping, the sunroof failing to close, the keyless entry button failing, and finally, the gear shift stuck in park. With my previous (Negative) experiences going to the Service Center at 5301 34th, in St. Pete, I was dreading having go back, but I was optimistic about the new dealership in Pinellas Park. Everything started of great, they were able to get me in a couple days after calling for an appointment. Wednesday morning, I got there well before the appointment, and was ushered into the Service office. Things were looking up! Then, my optimism was quickly checked by the service consultant, John. First, he informed me that for all the things that were "known recalls" of the 2016 Kia Sorento, based on my VIN#, they were only showing a recall for the Trailer Hitch. A Trailer Hitch I don't have!! I reiterated the recalls that they (KIA) presently have posted for the 2016 KIA SORENTO, the identical issues affecting my 2016 KIA SORENTO. However, based my VIN, the recalls don't apply. I know, it doesn't make sense to me either. OK! A big inconvenience, but let's move forward. John said they could get it into service for a diagnostic check. It would take a couple days. I thought the same thing, "he's kidding, a couple days for a diagnostic check?" Just to be sure, I said, "So it'll be done by Friday then?" his response, "Yea, maybe!". I get it, under-promise, then overdeliver, I use that tactic all the time... Here're the keys! Skip to Saturday evening, around 4pm, I am without a vehicle, or an update, for now four days. I called to find out if I can come pick-up my vehicle, and was told my Service Consultant, John, is on vacation. That part didn't bother me much. What was upsetting was, because John was my consultant, and he was on vacation, absolutely nothing was done, no diagnostics, no service, nothing in the past four days! In a way I was relieved they did nothing. If they mis-manage their customers this badly, I have little faith any services provided would be better. I immediately went to get my vehicle. While I was waiting, as they shuffled around looking for the service sleeve for my car, I couldn't help but to ask if this was their standards when a consultants is out on leave. They were quick to say John has only been there for 4 months and has already had previous disciplinary action taken for poor customer service. That was followed by their severe understaffing of mechanics that's cause the all the delays. Yea buddy, John and the mechanics, the problem! Not three guys sitting behind the desks in the service center on a Saturday evening with not one customer sitting in the waiting area and none of you have a phone in hand calling customers about why its taking xxxx near a week to get their vehicles back. To top it all off, their remedy to this whole situation, and bullet pointing of their complete lack of customer service, was telling me to try and make any appointment with their Service Center in Clearwater. The only thing new about KIA's service, is the façade on their new building. I am selling this xxx for whatever I can get for it! It's been real KIA! More
by Sean.Mintek
Employees Worked With
John
