Crown Honda - Service Center

Nice. .. Clean...Caring... Professional Staff..... Nice Cars... And! And! Nice.. People Incredible An A rated.....Wow .. Clean...Caring... Professional Staff..... Nice Cars... And! And! Nice.. People Incredible An A rated.....Wow More

We work with Jay on the buy of our car he went out and beyond helping us to get what we wanted. He is a great salesman and recommend him and crown Honda Pinellas Park for an excellent service thanks Bel beyond helping us to get what we wanted. He is a great salesman and recommend him and crown Honda Pinellas Park for an excellent service thanks Belen Velasquez More

Zach was a great service advisor. He was able to get me in on short notice and quickly and efficiently solve all my problems. Will definitely be coming back next time I need maintenan He was able to get me in on short notice and quickly and efficiently solve all my problems. Will definitely be coming back next time I need maintenance. More

Zach made sure my service was quick and easy. Didn’t have to wait long at all Didn’t have to wait long at all More

Excellent customer service and wonderful courtesy. A pleasure to do business with. Will keep buying Honda because of great service from people like him. A pleasure to do business with. Will keep buying Honda because of great service from people like him. More

We are deeply disappointed with the service at your dealership. On December 28, 2023, we brought our vehicle in for service, discovering significant damage on December 30, 2023 (time-stamped photos ava dealership. On December 28, 2023, we brought our vehicle in for service, discovering significant damage on December 30, 2023 (time-stamped photos available). We reported it to service advisor Drake Alexander on January 7, 2024, citing valid reasons for the delay in notification. Despite expecting a thorough investigation, Mr. Alexander dismissed our concerns, baselessly accusing us of causing the damage at Walmart. Requests for the service manager's contact information and/or insurance information were met with uncooperativeness, false claims of checking security footage, and repeated lies. He suggested the week delay in reporting absolved Crown of responsibility, which is deeply concerning. Our expectation for a satisfactory resolution included acknowledgment of the inconvenience, an invitation to review the damage, and a proactive approach to resolution, even if at our cost. Unfortunately, Mr. Alexander's behavior fell short of our hopes. We believe a reputable dealership should prioritize customer satisfaction and promptly address issues. It would appear that Crown has failed to train this employee on de-escalation and basic customer service skills. He falls short of the expectations the Crown brand brings to the table. We highly suggest working with another advisor at Crown due to his inability to handle challenging situations, should they unfortunately arise. Sadly for Crown and the Honda brand, this has left such a bad taste in our mouth that we will likely not shop this dealership group or brand in the future. There are far too many options for make/models and dealerships out there to subject ourselves to this level of service. More

Drake Alexander was very professional and helpful on the phone. Answered all of my questions & I will be referring any of my family and friends to him as well! phone. Answered all of my questions & I will be referring any of my family and friends to him as well! More

I always come to Crown Honda to get my car serviced through Drake. He's always professional, attentive, and assures me that I will be taken care of. It's nice to be able to have someone you trust to ta through Drake. He's always professional, attentive, and assures me that I will be taken care of. It's nice to be able to have someone you trust to take care of your car. He always explains things thoroughly, including all costs. He even followed up with me about a part recall on my car. Amazing customer service! More

Great Service! Drake specifically helped me a lot and made everything easier for me and my visit. I would recommend him to my friends and family that are also Honda Drake specifically helped me a lot and made everything easier for me and my visit. I would recommend him to my friends and family that are also Honda owners!! More

I went to Crown Honda in October and less than 6 weeks later the oil is completely drained from my well maintained vehicle. Turns out - per another dealer - Crown messed up installing the oil filter leadi later the oil is completely drained from my well maintained vehicle. Turns out - per another dealer - Crown messed up installing the oil filter leading to a hole that drained the oil. Thank goodness I caught the issue before my entire vehicle stalled or exploded. Would never recommend this dealership. I’ve tried calling many times and they refuse responsibility. I spent >$1000 on services and they won’t refund the $60 it cost to replace the oil system this week as a result of their negligence. Not a reputable, responsible, or trustworthy dealership. Buyer beware. Oh, and Rick and service manager John are especially incompetent. More