Crown Honda - Service Center

I was not impressed when I purchased my Civic here in 2015 because of the crappy customer service I experienced. However, I am extremely pleased with my most recent experience there. I took my car in for 2015 because of the crappy customer service I experienced. However, I am extremely pleased with my most recent experience there. I took my car in for maintenance and a few other issues, and Drake Alexander was assigned as my representative. He could not have been more courteous, friendly, or respectful. He listened to what I said and explained everything thoroughly. Most importantly, he actually cared when I was upset about the cost and explained my personal situation. Not only did he take my concerns to his manager, but he also went into work the next day (which was his day off) to do so. And then called me to let me know what the final bill would be. I was extremely grateful that he was able to get my bill down $300 less, so it wasn’t as much of a hardship for me. Because of his actions, my opinion of the dealership has completely changed. (The other people I came into contact with while there were just as pleasant and that truly makes a difference.) I am extremely grateful that Drake took the time to listen to my concerns and then did what he could to help. I will never forget his kindness and most definitely will return to Crown Honda in the future! More

Job well done was very well treated from start to finish well done Gary will return for future service well done Gary will return for future service More

Everyone was nice, the service took the time that I was told it would take and I even got free wipers. told it would take and I even got free wipers. More

Very friendly, time efficient Great communicator Kept me up to date on service and anything needed that was not previously discussed, stayed with facts and did not try to “sell” extra unneeded services me up to date on service and anything needed that was not previously discussed, stayed with facts and did not try to “sell” extra unneeded services Has always been great, reason I return to her when I need assistance! More

Christian gray and his associates were polite professional and courteous when I dropped off my car for service professional and courteous when I dropped off my car for service More

Michelle Dessert has prepared service work for me since I purchased the car used about 3 years ago. She is the only service tech I will deal with because of her kindness, knowledge, attentiveness to my prob purchased the car used about 3 years ago. She is the only service tech I will deal with because of her kindness, knowledge, attentiveness to my problems and decisions and just being a friend. The CRV is 9 years old and had to have repairs made to the tune of over $1900 but I feel better and safer. Plus I trust Michelle. Bob Dasch More

Randy Styles was on time and efficient. He suggested future service but didn't push. He suggested future service but didn't push. More

Always a pleasure to work with Michelle Dessert in service. I have never had a bad experience! service. I have never had a bad experience! More

My Service Rep Randy was excellent! He communicated with me during my wait and all turned out great! He communicated with me during my wait and all turned out great! More

Clean, friendly, knowledgeable, fast, reasonable, upfront costs, good customer contact with info, fast check in/out costs, good customer contact with info, fast check in/out More