Crown Honda - Service Center

Randy Stiles, the attendants on the entrance platform and all the technicians receive a 5-star review. They have been gracious in explaining my car needs at a very affordable price. Their professionalism is all the technicians receive a 5-star review. They have been gracious in explaining my car needs at a very affordable price. Their professionalism is outstanding! More

23 Honda Pilot Elite purchased a year ago from Crown Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was ful Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was full. I was proactive and called ahead to ensure the part was in stock. It was not and was backordered. Part ordered with a status of critical. 2 months later and still no part shipped to dealer. Opened a case with Honda Corporate. After working with Honda Corporate representative for 2 weeks, the part is finally shipped and received by Crown Honda parts. Robert in parts was helpful initially, but grew frustration with me calling weekly to follow-up. Scheduled service appointment and arrived early on Thursday 8/1 to have the vehicle diagnosed and repaired. Service advisor Michele Dessert was assigned as the advisor for my 3PM appt. I arrived early at 2:15 and was checked in by an older gentleman standing outside at the service area. I proceeded inside and sat down. I eventually sought out Michele who stated she was leaving for a dental appt and gestured to Daimara. Michele proceeded to ask me who diagnosed the vehicle and how do I know that it was the windshield washer motor. She also asked who ordered the part. I explained that it's a known issue with the vehicle and the part has been on backorder for several months. I live over an hour away and wanted to be sure the part was available before diagnosis for obvious reasons. Her demeanor during this interaction was condescending. At approximately 345PM, Daimara called my name and stated my vehicle was ready and that the motor was replaced with the one I originally ordered. No charge warranty work. I drove out of the service reception area and tried to clean the windows to test the repair and no washer solution was spraying from the front or the rear. The issue persists and the repair was unsuccessful. I immediately called Crown Honda and asked the operator to connect me with Daimara. I let her know that the washer solution was not working and she stated the technician had it working after replacing the motor. She then stated I would need to bring the vehicle back to diagnose and suggested I come back the next day (Friday). I advised her that I have to work and I live an hour north of the dealership, but I could come back Saturday. She scheduled me for Saturday morning and I also requested a reimbursement for gas since the repair failed and I would need to come back again. I asked if the service manager was available to speak with to notify him of my concerns. Well, he was out that day due to an emergency. The next day, Daimara was trying to reach me to reschedule the service appt for the following Saturday because "we don't have a master technician working this Saturday". Really? I would think Saturday is the busiest day of the week for service appts and you would staff a master technician. This dealership provided a poor customer experience and I would recommend avoiding it for sales and service. More

Few days ago I needed a spare key to be cut and programmed, which was an urgent matter. When I called my sales person Tia Harr & Michael Tan, they were on it and got me in with a service appointmen programmed, which was an urgent matter. When I called my sales person Tia Harr & Michael Tan, they were on it and got me in with a service appointment that same day. They acted with urgency and care. When I got there, my service advisor - Daimara Morril was the one who took care of me. She was very helpful and very fast. I enjoyed my experience very much so. The service manager was amazing as well. Very caring people. I’m very impressed with the treatment i received at Crown Honda. The atmosphere at that dealership was super relaxing and fun. I will always come there from now on! Thank you all for everything! I’m a very happy customer. More

Gary was wonderful, honest and kind. He offered me a Lyft ride so I didn’t have to sit at the dealership all day. Gave me an accurate quote. He offered me a Lyft ride so I didn’t have to sit at the dealership all day. Gave me an accurate quote. More

Had a very courteous and professional service rep, Gary Phillips was very helpful. Express Service was quick, thank you for the great service! Phillips was very helpful. Express Service was quick, thank you for the great service! More

Great customer service, and experience with Gary Philips. Took care of me right away no time and fixed all the issues I had with my car. Took care of me right away no time and fixed all the issues I had with my car. More

Gary Phillips handeled ou r cooling issue with professionalism. We were pleased with the results professionalism. We were pleased with the results More

Great service ever. Quick, very welcoming and professional team. Gary Phillips was very gentle, accurate and professional. Quick, very welcoming and professional team. Gary Phillips was very gentle, accurate and professional. More

Very efficient service appointment and No long waits. Gary provided great service and explained everything. Great experience. Gary provided great service and explained everything. Great experience. More

Gary Phillips is the best service at crown honda pinellas park has to offer. 5 stars. park has to offer. 5 stars. More