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2,071 Reviews of Crown Honda - Service Center
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July 26, 2022
Crown Honda has a comfortable waiting area, they are attentive to cleanliness and coffee. Drake Alexander is good with customers and was able to work my air conditioning repairs in on a busy Monday. T attentive to cleanliness and coffee. Drake Alexander is good with customers and was able to work my air conditioning repairs in on a busy Monday. The part was delivered on time and the repair by Mauricio Contreras was done faster than expected. It was wonderful to have air conditioning again! Thank you both. More
by grin99
July 25, 2022
Took great care of me and my car needs Was out of there and back on road faster then expected and back on road faster then expected More
by Cenizario2001
Employees Worked With
July 24, 2022
I needed the AC repair on my car. They did an excellent job. The agent Daimara Morrill communicated with me throughout the whole process. She was very professional and great to work w They did an excellent job. The agent Daimara Morrill communicated with me throughout the whole process. She was very professional and great to work with. More
by Adis_muslic
Employees Worked With
July 23, 2022
I leased my 2022 HRV from Crown Honda at the recommendation of my friend. Moved to Florida from New Jersey. Had a 2019 HRV lease. So glad I leased from Crown. This was my first service for my 20 recommendation of my friend. Moved to Florida from New Jersey. Had a 2019 HRV lease. So glad I leased from Crown. This was my first service for my 2022 HRV. my previous experience with Crown service was excellent and so was this one, I was greeted by a friendly agent even when i arrived early. Daimara Morrill provided courteous and professional help with my service appointment. The Service area is well maintained and a pleasant area to wait. Wait time was great. I will return to Crown for my next service! More
by Vinny
July 17, 2022
I had great service . Drake Alexander was excellant!! look forward to working with him in the future. Drake Alexander was excellant!! look forward to working with him in the future. More
by linda2jones
Employees Worked With
July 16, 2022
Gary Philips was kind, professional, a true gentleman. The dealership itself was very slow and I had to wait several hour for an oil change. Not Gary's fault. The dealership itself was very slow and I had to wait several hour for an oil change. Not Gary's fault. More
by Miche
Employees Worked With
July 16, 2022
On Tue. May 23,2022 I took my 2015 Honda Fit to Crown Honda in Pinellas Park to get my a/c diagnosed and repaired because it was blowing hot air. Brooks a se May 23,2022 I took my 2015 Honda Fit to Crown Honda in Pinellas Park to get my a/c diagnosed and repaired because it was blowing hot air. Brooks a service advisor told me my compressor was leaking and needed to be replaced after all they don't last forever he said. So since they had one there, I had it done and the air worked. On Thur., June 9th the air was no longer cold so another appt. was made for Tues., June 14th. Another Service Advisor Zachary Ruppert helped me this time, so I had to explain everything to him and he said they would check the whole system out again so I waited and became a little frustrated and asked to speak to the manager. John the manager listened and ignored all of his many calls and other interruptions for me. This Crown Honda has been the only place servicing my car since I bought it used in 2015 from another dealership. John said he would personally check on the progress which he did. The diagnosis was that an expansion valve was needed, it was ordered and installed and paid for by them on Thurs. July 16th (my choice). My air worked but it made a noises and smelled then died on Friday June 17th. Another appointment was made for Tues. June 21. On Monday I called Honda Corporate to file a complaint against this Crown Honda because although they are nice people, I truly didn't believe they had the ability to diagnose and fix Honda cars. They put my complaint on hold until after my appointment to which I agreed. On Tues. June 21st, I was asked to leave my car with them and they put me in a rental for free. I was also told by Zachary my service advisor that there are many components to the a/c system and when they find something wrong they fix that component then retest, and continue this process until the problem is solved. I don't buy that. I expect Honda to be able to properly diagnose and repair Honda vehicles, otherwise I would have went to Joe Smo a/c repair. So far I've been treated kindly and I wanted to trust the process. Wednesday June 22nd I got a call from Zac, the evaporator is bad and needs to be replaced. This is an expensive and time consuming repair so my car will not be ready until Friday June 24th. The rental is extended but I did opt to pay the walk away insurance for the rental out of pocket. On Saturday June 25th I picked up my car which had been tested and is still blowing cold air. There are no strange smells or noises. Sunday morning my neighbor said my lights had been on all night. I checked and the brake lights would not turn off. After applying a youtube fix of duct tape and a penny, I made an appointment with Crown Honda and found out that my brake switch had failed, I paid to have it changed out. It's July 15, 2022 and all is well. I am retired so it was much easier for me to be patient and trust the process with them. My family has owned three Honda's, 2 have needed a/c compressor repairs within 8 years, 2 have needed brake switches, 1 2015 Civic bought new currently needs a power window motor, and needed the starter replaced after 8 years. All the cars were bought new or within the years in which they were made. While I am thinking of trading my Fit in for a Mazda 3, I can't seem to do it eventhough I am offered almost as much as I paid for it 8 years ago. I like my Fit, the size, power and gas mileage is unmatched even to date. Plus I would miss Crown Honda Pinellas Park and all the staff that give their all. More
by drichgirl
July 15, 2022
I have always had a great experience with the service department and brooks Falcone! Great service advisor! department and brooks Falcone! Great service advisor! More
by Danielle.cataldo316
Employees Worked With
July 15, 2022
My rep, Zach Rupert, was awesome. This is my 5/6 visit for service with Zach as my rep. He takes the time to listen to the service request, kept me posted on progress of service, cost This is my 5/6 visit for service with Zach as my rep. He takes the time to listen to the service request, kept me posted on progress of service, cost of any work before proceeding and reviewed all services before running debit card. He is always helpful and very personable. I wouldn't hesitate to refer any Honda owner to Zach/Crown for service. Zach for employee of the month!!! Bob Lubonski More
by Bob.lubo
Employees Worked With
July 14, 2022
Always a great service with a very helpful and attentive staff. The staff provided updates of the status of the service continuously making it a very satisfying experience. staff. The staff provided updates of the status of the service continuously making it a very satisfying experience. More
by Sandra Bosques
Employees Worked With
Xavier Montes
