Crown Honda

I sent in an internet inquiry for a vehicle I had been keeping my eye on for about two weeks on their website. When I sent in the inquiry, I was pleased to have received a call from a manager and a sales keeping my eye on for about two weeks on their website. When I sent in the inquiry, I was pleased to have received a call from a manager and a sales representative within about 15 minutes to discuss the vehicle. I spoke with the sales representative in detail about what I was looking for and advised I would likely stop by the following weekend to take a look at the car. I spoke with her later in the week and confirmed I would be in and made an appointment since I would be driving close to 50 miles to get there. The day I went in to look at the car, I noticed some wiring running all over the engine bay and was told by the sales representative that this was relating to the iPod adapter that was an aftermarket addition by the previous owner. I have worked in the auto related industry for a while and know that this was not the case and there was a reason there are unnecessary wires running to the battery. I test drove the car and after some contemplation decided to make a fair offer in relation to the type of vehicle, mileage, condition, and how long this vehicle has been in dealer inventory. I also had reviewed comparable vehicles that are listed on autotrader.com, cars.com, and yahoo.com autos. I knew my initial offer was low yet fair. But who goes into a car dealership knowing that they will get a vehicle for the bottom offer they make. After discussion with my sales representative my offer was rejected. I made another offer and was met with the same rejection. At no time was a counter-offer ever presented that was not the list price of this vehicle. What I failed to mention before was that the price on the internet had gone down since I initially saw this vehicle weeks before and when I had gone in to look at it. I realized there was little room to negotiate, but when a car salesperson doesn’t budge off the list price and comes back with the list price as the lowest offer, this is a bit insulting to any consumer. I have purchased my last four vehicles off the Internet and am not unfamiliar with how Internet pricing works. After this deadlock, I discussed my concerns with the sales person and asked that she review it with her manager as I was told he was not in on the day I had gone in. I requested she follow up with me once known. I left and drove the 50 miles back home. Later that evening when I was talking to my sister, she let me know that she had purchased her two current vehicles and one prior vehicle from this family of dealerships. She assured me they were easy to work with and would come through given her experiences with them. The next day I never heard anything. Two days after my visit, I emailed my sales representative to find out what had happened and also mentioned that I had family who had purchased three vehicles from this family of dealerships and complimented them on the information I received about it. I received a call back from my salesperson later that day with a lower offer, which was still over what the market price even is on this vehicle given the mileage on it. I asked about another item I wanted them to fix on the vehicle which I was assured could be factored into the price when I had gone in and was told that would be an additional cost if I wanted that done. I again made a counter-offer and was told no and that she would still review with her manager despite this. I mentioned to her I had found more vehicles in the area that had lower miles and were priced competitively to their unit and I would take my business there if there was nothing this dealer was going to help me with. A few hours later, I received a call from a manager who was very cold and harsh. The overall tone of his call was this is our offer, take it or leave it and there would be no more discussion about it. There was no dialogue on what could be done or what we could do to make some sort of deal on this vehicle. To make matters worse, when I checked this dealer’s website again that evening, the price had been dropped another $500. I have become so frustrated at the way this dealership has handled this entire car buying process. It baffles me how a car dealership can treat its potential customers this way, especially given the state of the economy at this time. I would think they would want to do business with someone who is trying to give them money. I’m wondering if they treat all cash buyers in this manner since they will not make anything off the financing. I do know one thing for certain, despite my family having purchased three cars from this group of dealerships, I will make sure they and anyone else I know hears about this experience. I will definitely make sure that my family does not do business with this group of dealerships in the future. More

My "car buying" experience at Crown Honda was better than great, it was outstanding. My intention was to purchase a Toyota Camry but they happened to be closed that day and I found myself at Cro better than great, it was outstanding. My intention was to purchase a Toyota Camry but they happened to be closed that day and I found myself at Crown Honda. From the minute I was greeted when I walked in the front door to the time I drove off the lot with my new Honda Accord I was treated like a "friend" as opposed to a customer and never once did I feel under pressure to purchase anything other than what I wanted. The saleman, Neal Turoff was so knowledgeable and had an answer to all my questions which I had plenty because I was a previous Ford owner and been loyal to Ford for years and knew nothing about Honda. I am glad to say that has since changed and I will definately be a repeat customer at Crown Honda. I can honestly say this was the best car buying experience I have ever had and that is because of Neal Turoff, (and Vincent in the finance dept)and all others that I was in contact with during the transaction. My sincere thanks to all of you and I will make sure to refer any friends or family members of mine that needs a new or used car to Crown Honda! More

Marvin was extremely friendly and cordial.I would recommend him to all of my friends. Marvin answered all of my questions. Marvin took time with me while researching and searching for my new car. recommend him to all of my friends. Marvin answered all of my questions. Marvin took time with me while researching and searching for my new car. More

I researched into a new Honda for my wife and I over the past couple of weeks. We had a vehicle to trade in. I set an appointment up and met Jack, who was great and very personable. I would work with him past couple of weeks. We had a vehicle to trade in. I set an appointment up and met Jack, who was great and very personable. I would work with him in the future at another dealer if he moved from Crown. At any rate, I am assuming he was the used car manager, basically gave us a terrible offer for our trade. It was so low that I felt as if they did not even want to deal with me at all. I told them I felt insulted by the offer and when Jack attempted to talk with the manager about it, I heard him tell Jack that he felt insulted that I felt my car was worth more than what they offered. I have bought and traded cars in the past with some not so easy to work with dealerships, but I have never felt like the dealer did not even want to do business with me. I asked for my keys back and went to another Honda dealer and bought a new Honda within an hour of walking in the place. We are very happy with our purchase and the service we got from them. I will not do business with Crown Honda ever again for the main reason of the "manager" saying what he did and acting so unprofessional. More