Crown Honda

UPDATE: The salesman was Ricardo Hernandez. The 1 star UPDATE: The salesman was Ricardo Hernandez. The 1 star is for at least having color, year, brand, and miles right on the vehicle we drove 55 minutes UPDATE: The salesman was Ricardo Hernandez. The 1 star is for at least having color, year, brand, and miles right on the vehicle we drove 55 minutes away from home to go see, but that's it. 2 weeks ago my Wife and I looked at a used truck on their lot. I was ignored by sales staff, though to be fair most were busy with customers. At the truck is where the worst of it is. Again to be fair, the truck was a 2003 with 105,000 miles on it and I was expecting to see wear and tear on it within reason, such as scratches, moderate stains inside, half wear on the tires, and some rust underneath for a one owner, car fax guaranteed Florida vehicle, with a good service history. In the Advertising from a popular paid Internet site (I have the hard copy for any to examine for themselves), under the comments section about the vehicle (VIN:1N6ED29XX3C417471), "There appears to be no damage beyond normal wear on this vehicle." "All prices plus sales tax, tag and titling, and dealer service fee of $697.00, which represents cost and profits to the selling dealer for items such as cleaning, inspecting, adjusting new vehicles and preparing documents related to the sale. A Better Way to Buy." This one is my favorite of the problems with the truth and integrity of their advertising: "Caution! Before you buy, give us an opportunity! WE WILL NOT LOSE YOUR BUSINESS OVER PRICE!!" 1) Car Fax certifies that this vehicle has not been in an accident. (If you don't fix the damage and report it then how can Car Fax update their records?) 2) Passenger side "B" pillar at the top has a small section of severe rust. 3) On the passenger side, rear wheel outer bed skin/wheel well housing lip was dented affecting proper fit and finish of molding. I questioned if it had been unprofessionally put back on instead of fixing the damage and I got no answer but that the truck is used and being "sold as is". 4) 6 inch dent in rear bumper with rust forming on top of rear bumper in same location. 5) The interior was dirty, not horrible, but obvious it hadn't been cleaned, with grime on steering wheel that would wipe off and on the shifter as examples. 6) The engine bay was dirty and the oil had been changed. 7) The truck had a hole rusted in the muffler and the cats were rusting (not compromised yet) as well as bumpers, some suspension pieces, etc. I'm now only remotely considering the truck because it is a rare color with long bed option, I can fix over time with help from family and friends much of what is wrong. Again a lack of Honesty and Concern from the salesman has compelled me to look very hard at everything. Would you blame me? I started the truck and let it warm. While it was running I looked under the engine. I saw directly under where the engine couples to the transmission, a steady fast leak.I asked him what he thought, is it oil? Transmission fluid? He looked and said he didn't know. I put my finger in it and saw the same clear color as the oil, it was slimy as oil, not "wet" or antifreeze smelly like coolant, not red or dirty red (ATF) it's oil. I asked him if he agreed, He said yes. Another salesman in the area proceeded to ask me how I knew it was leaking, further explaining , cars "frequently leak water" with the A/C on. I put my finger in it again with him watching and showed him, he said nothing and walked away. I explained to my salesman, I was uneasy about taking a test drive when the truck only holds approx. 4 qts of oil and leaking fast. I recapped and asked him to just be honest with me here being as I'm a motivated buyer, with money, ready to buy at the right price and that a vehicle as poorly represented as this is obviously in wholesale condition. He again said the dealer will not negotiate on the price. My Wife was understandably very upset with our salesman, how we were being treated, wanting me to leave. I thought perhaps I was not clear. I asked if instead the dealer would fix all the issues so that it was as represented, making the price fair (I told him in the beginning if it was as advertised, I felt the asking price was fair, wow). He said the dealer is selling the truck "as is" and will not fix it. He continued, the price is set fairly and the dealer sets their price accordingly. I clarified by asking, "does that mean the price is on the sticker?" and "this is a dealer like the old Saturn dealers, that do not engage in bartering?" He said yes. I asked, "so that's it?" He just smiled and said yes. I left. In Conclusion: I bought a Honda from a large dealer in Tampa that was accurate in how they represented their vehicle. As a Soldier, I have no reservations about recommending the dealer that was honest, and I have no reservations about steering as many people away from Crown Honda as I can based on this experience. More

My nephew and i were interested in a used car, the Dodge Avenger. He was looking for his first car. The saleman we had, was very helpful and gracious. Although we were unable to make the deal (we were $15 Avenger. He was looking for his first car. The saleman we had, was very helpful and gracious. Although we were unable to make the deal (we were $150 dollars apart), the salesman and the sales manager were willing to work with us and treated us extremely well. i will highly recommend this Dealership based on the professional service we incountered. More

Crown had a 2007 Toyota Sequoia which appeared to fill Crown had a 2007 Toyota Sequoia which appeared to fill our needs. As is our habit we offered a 'total price' which was to include "all expenses" in Crown had a 2007 Toyota Sequoia which appeared to fill our needs. As is our habit we offered a 'total price' which was to include "all expenses" involved in trade in, purchase, registration and license. We wrote a check for the full purchase price. When picking the vehicle up, we were handed ONE KEY and NO FOB, with promises that the dealer would "look around" to see if they had the second key and fob. They said they "couldn't find it". So, the long and short of it is that we were told by a locksmith that it will cost us $800.00 to get a key and a fob for our car (or perhaps two new keys and a fob if the lock needs re programing). Well over the 'total price' we negotiated with the dealer. Had we known the expense involved in replacing the key and fob the check would have been cancelled and the car returned. After submitting a negative review of our situation, Crown Honda called us and said, "we will make this right". And they did. Guess it was just miscommunication, or something. They took the car to the local Toyota dealer, where a new key was programmed, and it was determined by their shop techs that the car was NOT programmed for a keyless entry system. Who knew? NO additional charge to us. In any event, I have to say that Crown stepped up and took care of the situation in a timely and courteous manner, and I Thank them for that. More

I found the listing through USAA and called to verify the condition of the vehicle. I was forwarded to Frank who inspected the vehicle and described it in a manor that supported the 250 mile drive from Tall condition of the vehicle. I was forwarded to Frank who inspected the vehicle and described it in a manor that supported the 250 mile drive from Tallahassee. Having dealt with several other dealerships before this one, I was very pleasantly surprised that the vehicle matched Frank's description and that the vehicle surpassed my expectations. It looked and drove as good as a new one and Frank had filled the tank and set it to the side because he thought I would be tired from the 500 mile round trip. This was the most pleasant car buying experience I have ever had....when the time comes to buy my daughter her first car, I will be calling Frank. More

It was a very nice experience at Crown Honda. Every person I encounter was very helpful and respectful during the buying process of a Honda. person I encounter was very helpful and respectful during the buying process of a Honda. More