Crown Honda

Thank You Brooks Falzone Brooks Falzone made me feel comfortable when I brought my car in for service. He is very professional and a great representative for Crown Honda. I wi Brooks Falzone made me feel comfortable when I brought my car in for service. He is very professional and a great representative for Crown Honda. I will be asking for him the next time I bring my car in for service. More

CR-V Service I've been going to this dealer for over 12 years. Always use Michele Dessert. She's very knowledgeable and takes time with all of your issues. We comm I've been going to this dealer for over 12 years. Always use Michele Dessert. She's very knowledgeable and takes time with all of your issues. We communicate regularly while my car is in for service. She is a pleasure to work with. More

Integrity Michelle has been my service advisor for years and on more than one occasion she and the Honda Team at Crown have saved me lots of money while taking Michelle has been my service advisor for years and on more than one occasion she and the Honda Team at Crown have saved me lots of money while taking care of my 8 year old car. My Key Fob stopped working all of a sudden and since I've had the car for 8 years I figured it was just time to get another one; I mean how man clicks can one of these things take so I was fully prepared to spend the 200 dollars for a replacement. Well Michelle gives me the old "lets just slow down before we do a replacement, lets try a new battery first" and of course she's right once again. Not only that, Dave the parts guy. sells me a new back to my old fob which broke because of ware over the 8 years - I mean who knew they made single parts (the back only) - for an item like that. Well long story short I walk out in 10 minutes with an entirely new key fob for $20, that's the type of honesty and integrity Michelle and the team display to me every visit and why I always recommend them to my friends and family who own Hondas. Tony More

Routine Service For the most part I was satisfied with Crown Honda's service on my Odyssey. However the wait was a little too long (3 hours) and I didn't think washi For the most part I was satisfied with Crown Honda's service on my Odyssey. However the wait was a little too long (3 hours) and I didn't think washing the car would take more time than the actual service performance. My appointment was for 1:30 p.m. and I didn't leave until approximately 4:45 p.m. After about 2 hours I inquired as to the status of the repair and Jason Imler, service representative, told me that it was in line to be "hand" washed. I waited another 30-45 minutes and then asked him about when my vehicle would be washed. He said it was in line waiting to be washed. I then told him to forget the wash and bring my Odyssey around so I could leave. Jason was very polite and seemed to be acknowledge but had he told me in the beginning that it would probably take the same amount of time to get the vehicle washed (no charge) that it would take to complete the service I would not have requested a car wash and will not in the future. I have continually had good to excellent service from those representatives I have had in the past, but something needs to be done about washing the vehicles perhaps a mechanical apparatus needs to be installed somewhere on the premises. More

Great Service by Michelle Dessert Michelle Dessert has always been a great help to me. She is a great asset to your company. Been going to Michelle for at least 10 years or so and its Michelle Dessert has always been a great help to me. She is a great asset to your company. Been going to Michelle for at least 10 years or so and its a easy and the usual stress full trip to a service dept. Taken on time of the appointment and was well informed through the whole process. Thank you, Michelle More

Quick Service. From the time I pulled up to the Service Department I felt welcomed by the service men. They immediately took over and were so friendly and business From the time I pulled up to the Service Department I felt welcomed by the service men. They immediately took over and were so friendly and business like, I knew I was in good hands. Michele Dessert is my key person when I make my visits to Honda. For six years she has helped me with appointments and service. I am always happy to see her and I know I will get good service. More

Consistent Excellent Service Purchased a new Honda Civic, our 2nd new car purchase with Crown Honda in the past 7 years. Love this place! Jimmy Kern offered professional guidanc Purchased a new Honda Civic, our 2nd new car purchase with Crown Honda in the past 7 years. Love this place! Jimmy Kern offered professional guidance throughout the entire process. A great product at a "no hassle" dealership. Thanks for everything! More

From totaled car to new car in less than 24 hours Someone ran into and totaled my car while it was parked on the street. I came out of work to find it. I had leased the car for a year and was now with Someone ran into and totaled my car while it was parked on the street. I came out of work to find it. I had leased the car for a year and was now without a car. The next morning I drove right from Enterprise in my rental to Crown Honda, found out from my insurance the car was totaled, and was talking to Hugo Gonzalez about leasing a new car. We walked the lot, I told him exactly what I wanted and we found a newer model of the exact Honda Accord I had. I test drove it, we deliberated and worked out the numbers and I literally signed and drove the car off the lot. Hugo also helped me return my rental car at Enterprise and drove me back to the dealership so I could take my new car home. I had a wonderful experience at Crown Honda. Hugo was awesome, and the manager and finance manager were a pleasure to work with. My new car had multiple upgrades I didn't have with my old car and included everything I previously had. It was almost like the accident never happened. I would highly recommend Crown Honda and especially Hugo Gonzalez. He went above and beyond for me! More