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Crown Honda
Pinellas Park, FL
5,639 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,639 reviews
April 19, 2019
Timley service Michele Dessert was extremely helpful in understanding my situation and getting my car in for service quicker than expected! Great customer service an Michele Dessert was extremely helpful in understanding my situation and getting my car in for service quicker than expected! Great customer service and car service. More
by nmiller
Employees Worked With
April 19, 2019
Great experience with buying and now with service Buying the car was a pleasure. Enver Bekric was the absolute best car sales person I have ever met. He was informative, but not pushy and conducted Buying the car was a pleasure. Enver Bekric was the absolute best car sales person I have ever met. He was informative, but not pushy and conducted the process the exact way (timing-wise) that I requested, and didn't pester me. He never tried to pull any of the normal high pressure sales techniques. After I bought the car, it had a kind of odd problem with some error messages appearing on the dash. They were infrequent and random, and you never knew when they would happen. One time when it happened, I took a series of pics of the error messages and took the car in. Daimara Morrill was my service technician. I emailed her the photos, and she stayed on this issue until they figured out what the problem is (was) and got it repaired. Ever time I called her and left a VM message, she returned the call. Ever email was replied to. Not a normal experience for me with service departments. Crown Honda, great experience and if you keep people like Enver and Daimara around, you can't help but be successful. Great experience thus far! More
by Customer1
April 18, 2019
No organization at all No organization at all. Had 11 o’clock appointment for an oil change and to check on oil leak. Arrived at the dealership at 10:50 for 11 o’clock appo No organization at all. Had 11 o’clock appointment for an oil change and to check on oil leak. Arrived at the dealership at 10:50 for 11 o’clock appointment left around 3 o’clock. My vehicle actually sat in front of the service department from 11 to 130 with no one looking at the vehicle. I heard several of the employees complaining that several customers were taken with out appointments which put them behind. I think it’s poor decision-making to take people without appointments or take a large amount of people without appointments that put them in the service department so behind. When asked about my car I was kept in the dark and told that someone would look at it as soon as possible. When my car was done it took additional 20 minutes to check out and I finally had to say I have to leave and the service of advisor stated that he was waiting on prices for the repair to give me but no one was responding. After being there for three hours there were several people in the waiting room and around me all complaining about the mass confusion., And I never received any type of written price for the work .Also they told me the oil pressure switch it was leaking I looked at the switch it was bone dry and also had another mechanic look at it and he also indicated there was no problem with it. I saw the dealers response to this and they failed to mention that one the oil change was schedule along also with checking out the oil leak when I made the appointment. But they also failed to address taking other customers without appointments and if a technician had to look at this why did the car sit for an hour and a half waiting for an oil change And then have the line technician look at it. And I never did receive any type of written estimate for the work that they stated needed to be done all you have to do is look at the paperwork even though the work they stated that needed be done was incorrect once again they totally Dance around the facts of what occurred. The technician that looked supposedly at the oil leak only looked at it after the oriole was changed and they failed to address the fact that I was not the only one that sat there for a long period of time because of taking people without an appointment More
by Mike
Employees Worked With
James McLaughlin
April 17, 2019
We had a great experience and purchased a high quality car This dealership has the most professional staff I have seen, they made the car buying experience smooth. Ossie ally our sales rep is the best! Thanks This dealership has the most professional staff I have seen, they made the car buying experience smooth. Ossie ally our sales rep is the best! Thanks for the high quality service! we love the car!! More
by Brendtzone
Employees Worked With
Ossie Ally
April 15, 2019
Wonderful experience! I had zero plans to buy a car the day I stopped in, just wanted to take a look in person & maybe do a test drive. Enver showed me around the HR-V I wa I had zero plans to buy a car the day I stopped in, just wanted to take a look in person & maybe do a test drive. Enver showed me around the HR-V I was looking at, answered a LOT of questions and even pointed out some things I hadn't found in my own research. The test drive was great, he really took the time to demonstrate all the new bells and whistles compared to my trade-in. I absolutely did not feel pressured & felt like I was getting a lot of helpful information. I really appreciate that we didn't even discuss a vanity mirror... ha! Once I made the decision to buy and finished up the paper work, he helped me set up my connections and preferences - and then walked me through EVERYTHING the car can do. New tech is amazing and overwhelming and it's really great to work with someone who knows what he is talking about and make sure YOU understand it before you leave. He even remembered to transfer my SunPass to the new car. Thanks for the attention to detail!! More
by Kimberly K
Employees Worked With
April 15, 2019
Outstanding experience! Enver did an amazing job selling me my car! I just went in to look and drove away with a brand new car. I would recommend him to anyone! Enver did an amazing job selling me my car! I just went in to look and drove away with a brand new car. I would recommend him to anyone! More
by NicoleT123
Employees Worked With
April 15, 2019
Great Sales Team I would like to thank John R. Lovelace, Sales Guy and Cathy Keohan, Financial Services Manager for staying late this past Wednesday to get the deal do I would like to thank John R. Lovelace, Sales Guy and Cathy Keohan, Financial Services Manager for staying late this past Wednesday to get the deal done, John even drove the car over to Ruskin and dropped it off the next day. More
by Bixx
Employees Worked With
Cathy Keohan, John Lovelace
April 14, 2019
Great experience From the first visit meeting with the sales manager, Troy Young, who then introduced me to my salesman, Enver Bekric, all I can say is what a great no From the first visit meeting with the sales manager, Troy Young, who then introduced me to my salesman, Enver Bekric, all I can say is what a great no pressure experience. When you can sit down and have a conversation like you have know these people for years, that's a no pressure situation, even the finance person was no pressure, sorry I don't remember his name. They make you feel like family. I have not had to deal with service but I hope they are as nice as sales. I would recommend Enver to anyone. More
by Sandy
Employees Worked With
April 14, 2019
Great experience- Thanks Gloria! Had a wonderful experience buying a new Civic at Crown Honda thanks to Gloria Baraban. She was very helpful, answered my questions, explained things Had a wonderful experience buying a new Civic at Crown Honda thanks to Gloria Baraban. She was very helpful, answered my questions, explained things well, did not make me feel rushed and was an absolute pleasure to work with. More
by JD
Employees Worked With
Gloria Baraban
April 14, 2019
GLORIA BARABAN, WONDERFUL SALES LADY Gloria Baraban had previously taken care of me in purchasing a used vehicle. and she was wonderful. A problem arose, I returned to to the dealership Gloria Baraban had previously taken care of me in purchasing a used vehicle. and she was wonderful. A problem arose, I returned to to the dealership, Gloria and the Used car Mgr. were both concerned with the problem and took IMMEDIATE action and rectified it. Gloria was friendly, professional, efficient, and very concerned that I would leave a happy customer. I met Gloria as a customer and I feel that I left as part of the Crown family and gained a new friend in Gloria. I also was taken care of by Jennifer Polizza, who also was friendly, professional, efficient and patient in explaining the paperwork to me. She also made me feel that I was welcomed in the Crown family. More
by Aggie
