Crown Honda

Enver is the best hands down ! ! Extremely helpful and dedicated to educating on the technology and function of the car ! This is the 2nd car with him as my sales representative ! Extremely helpful and dedicated to educating on the technology and function of the car ! This is the 2nd car with him as my sales representative and I’m looking forward to a 3rd . Over and above in delivering satisfaction!! More

We are deeply disappointed with the service at your dealership. On December 28, 2023, we brought our vehicle in for service, discovering significant damage on December 30, 2023 (time-stamped photos ava dealership. On December 28, 2023, we brought our vehicle in for service, discovering significant damage on December 30, 2023 (time-stamped photos available). We reported it to service advisor Drake Alexander on January 7, 2024, citing valid reasons for the delay in notification. Despite expecting a thorough investigation, Mr. Alexander dismissed our concerns, baselessly accusing us of causing the damage at Walmart. Requests for the service manager's contact information and/or insurance information were met with uncooperativeness, false claims of checking security footage, and repeated lies. He suggested the week delay in reporting absolved Crown of responsibility, which is deeply concerning. Our expectation for a satisfactory resolution included acknowledgment of the inconvenience, an invitation to review the damage, and a proactive approach to resolution, even if at our cost. Unfortunately, Mr. Alexander's behavior fell short of our hopes. We believe a reputable dealership should prioritize customer satisfaction and promptly address issues. It would appear that Crown has failed to train this employee on de-escalation and basic customer service skills. He falls short of the expectations the Crown brand brings to the table. We highly suggest working with another advisor at Crown due to his inability to handle challenging situations, should they unfortunately arise. Sadly for Crown and the Honda brand, this has left such a bad taste in our mouth that we will likely not shop this dealership group or brand in the future. There are far too many options for make/models and dealerships out there to subject ourselves to this level of service. More

Gary FORNEY performed as the professional that he has always been. What a pleasure to work with him. always been. What a pleasure to work with him. More

Drake Alexander was very professional and helpful on the phone. Answered all of my questions & I will be referring any of my family and friends to him as well! phone. Answered all of my questions & I will be referring any of my family and friends to him as well! More

I always come to Crown Honda to get my car serviced through Drake. He's always professional, attentive, and assures me that I will be taken care of. It's nice to be able to have someone you trust to ta through Drake. He's always professional, attentive, and assures me that I will be taken care of. It's nice to be able to have someone you trust to take care of your car. He always explains things thoroughly, including all costs. He even followed up with me about a part recall on my car. Amazing customer service! More

Great Service! Drake specifically helped me a lot and made everything easier for me and my visit. I would recommend him to my friends and family that are also Honda Drake specifically helped me a lot and made everything easier for me and my visit. I would recommend him to my friends and family that are also Honda owners!! More

Excellent experience. Very patient very knowledgeable. It was nice to have a young person explain all the new technologies to us senior citizens. Very patient very knowledgeable. It was nice to have a young person explain all the new technologies to us senior citizens. More

Dear Crown Honda Team, I am writing to express my deep satisfaction with the outstanding service provided by Mr. Enver Bekric, your sales associate. Enver's extensive knowledge, genuine demeanor, and pers satisfaction with the outstanding service provided by Mr. Enver Bekric, your sales associate. Enver's extensive knowledge, genuine demeanor, and personalized approach made our car-buying experience truly exceptional. Enver's professionalism and warm personality left a lasting impression on us, prompting our return to Crown Honda for our recent purchase. His commitment to customer satisfaction goes beyond selling cars; he genuinely cares about his customers and ensures their needs are met. We commend Crown Honda for having such an exceptional individual on your team. Enver's dedication has solidified our trust in your dealership, and we look forward to future transactions with him. Sincerely, Sead B. More

Crown Honda is a breath of fresh air. Taylor Davis was an extraordinary help and made it easy to compare all of my options. 10/10! Taylor Davis was an extraordinary help and made it easy to compare all of my options. 10/10! More

Enver and John are so awesome to deal with. They made my experience wonderful. I love my HR V. They made my experience wonderful. I love my HR V. More