
Crown Dodge Chrysler Jeep RAM
Ventura, CA
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My appointment was disappointing and a partial waste of time because my vehicle needed an electrical/software update due to a recall, and I was not informed in advance that the WiFi was down at the dealers time because my vehicle needed an electrical/software update due to a recall, and I was not informed in advance that the WiFi was down at the dealership and thus the update could not be completed. Then, the employee said she would call me when WiFi was back up and running, and she never did. Furthermore, she made a follow up appointment for me, and when I arrived, she wasn't even working that day! It was truly unbelievable. Luckily another employee was available to help me out, and my time was not wasted a second visit. More
The rating is due primarily to my service advisor, Kelsey. She is professional, friendly, and most importantly, I feel she's honest and trustworthy. It's wonderful dealing with a person like that si Kelsey. She is professional, friendly, and most importantly, I feel she's honest and trustworthy. It's wonderful dealing with a person like that since I can feel relaxed and grateful instead of wondering if someone is trying sell me services I don't really need. More
I give all ratings at Crown, Dodge , Jerp and RAM five stars. I trust them that they will do a good job on my Cherokee Jeep. Gary Kennedy is professional and I am pleased with his advice and answers to my stars. I trust them that they will do a good job on my Cherokee Jeep. Gary Kennedy is professional and I am pleased with his advice and answers to my questions about the maintenance and problems that I may have about my car. Everyone is friendly and assist me whenever I go there. More
The entire team worked very hard to put our deal together. In the end they checked every box, without exception. I would and will recommend Simo and his Team to my friend, family and work associa together. In the end they checked every box, without exception. I would and will recommend Simo and his Team to my friend, family and work associates. Thanks Again Crown Dodge!! More
Didn’t have my part ready and service rep wasn’t there after promising to be there. Had to take off work for special appointment. Also car still hasn’t had all promised work completed. after promising to be there. Had to take off work for special appointment. Also car still hasn’t had all promised work completed. More