Crown Dodge Chrysler Jeep RAM

Louis and Tim both went above and beyond during our numerous months search for the "perfect" Jeep! Their patience and attention to customer satisfaction was more than apparent to this hard-to-please c numerous months search for the "perfect" Jeep! Their patience and attention to customer satisfaction was more than apparent to this hard-to-please customer. They both had answers to my various questions and on the rare occasion when I stumped them, they were quick to research the question and produce a response! Louis was the most accommodating person I have ever had the pleasure to work with . . . low key, no pressure, the customer is always right attitude! Thanks to him I have my perfect Jeep! More

A no-pressure sales job which was a great relief. Communication was consistent and transparent which was very satisfying. Business was conducted in a thoroughly friendly and professional manner throu Communication was consistent and transparent which was very satisfying. Business was conducted in a thoroughly friendly and professional manner throughout. Overall, wonderful because of Luis. Dealings with the service department have proven much less satisfactory. More

first off luis helped me from the start...from the initial email inquirey....he helped make it happen and never gave me false hope or tried to sell me something i didnt want...he offered the test driv initial email inquirey....he helped make it happen and never gave me false hope or tried to sell me something i didnt want...he offered the test drive and presented me with stadff that were too good to be true....usually when i would deal with other dealerships they are very cold...and pretty much rude most of the time....luis supported me all the way til the end...ive made a new AWESOME FRIEND WHOM I TRUST AND WHO ILL ALWAYS COME TO WITH CONCERNS WITH MY NEW CAR...IVE ALREADY SUGGESTED TO COWORKERS AND FRIENDS TO BUY OUTSIDE of l.a. and if they are lookin for a kickass dodge,jeep,or chysler i push them in ur direction...thank u so much and i cant say enough good things about u guys and luis....thank u so much and youve made my dreamcar come true....thank u... More

I took my vehicle to Crown Dodge starting in January/2011 after Chrysler instructed me to take it to a Dodge service center if I wanted potential assistance with unresolved issues with the car. The initial p after Chrysler instructed me to take it to a Dodge service center if I wanted potential assistance with unresolved issues with the car. The initial problem was in regards to an air injection code that had been in the vehicle since a little over a month after purchasing the used 2005 Dodge Stratus. After a little over a week, I was told that my car needed a new O2 sensor and then after opening it up they found that it also needed a cadillic convertor (spelling?). I agreed to replace these parts and the problem was still not resolved and I was up to about $3,000 in repairs. About a week later my service rep told me that there was a special emissions warranty on the car and that I would have to pay for any of those repairs. My car was at Crown Dodge service center for 6 weeks. During that time I got very few updates on what was going on and I finally let them know I needed to go out of town and needed to know if I would have my car. I was told to pick it up and I drove to Nevada. When I got there, my car had an oil leak and the air pump was still staying on. I had to disconnect my battery every day to keep it from being drained by the pump. I called Sandy (my service rep) the day I arrived and she told me to bring it back when I returned. I remained there for 3 weeks and on my way home the dash was glitching (back defrost turning on and off, radio/clock turning on and off) and about half way home the odometer readings started flickering all over the place. I returned home on Saturday and took the car in Monday. I was told there were 2 oil leaks (cost almost $800) and I got those fixed. They told me the dash was flickering initially but they couldn't repeat it so come get the car and bring it back if it continues. I paid for the oil leaks (3 weeks later) and didn't even sit in my car before noticing the dash was flickering. I left the car and then was told that there was a ground issue and they were having trouble finding where it was coming from. Eventually I was told they found it and that cost me $225.00. After I picked up my car there was a loud noise coming from my engine (it was heard over my radio) and the car was still puttering at slow speeds and stops. I took my car back and Sandy advised me to take it to my mechanic to make sure it wasn't the transmission and to let her know what they say. I did that and then took it to a transmission shop, per my mechanic. They confirmed it was not the transmission and that you could clearly hear the noise form the engine. I called Sandy back and didn't get a return call so called again a few days later. I was instructed to bring my car back in to Crown Dodge, so I did and after a few days they called and told me it was a loud alternator (Sandy was not there and I got a new service advisor, Jeff). I told Jeff that I wanted to follow up with Chrysler because I didn't understand how there was a new issue with the car that wasn't there before. I also asked him about the puttering and her told me it may be a core issue inside the alternator, but they wouldn't know until they replaced it and also asked me to follow up with the service manager, David Weber, about my concerns. I left a message for David and never got a call back. I also called Chrysler and after them speaking to David, they agreed to pay for the alternator. After the repair was done, I picked up the car and to my surprise it was still puttering. I left and immediately called back to Chrysler. I also found that a rodent of some sort had been in my trunk (how I don't know) and chewed up some papers and a piece of the weather strip in my trunk. I called and spoke to Jeff on a Saturday and he asked me to leave a message for David on Monday, which I did and he again didn't call me back. Chrysler got a hold of David regarding the puttering of my car and I was asked to once again bring back my car. I did and now they are telling me it needs 4 new motor mounts and the car isn't puttering. I told Jeff not to touch the car because I wanted to follow up with Chrysler because it didn't make sense to me how it now has another repair that wasn't needed before and how the issue it has had all along that was never fixed, suddenly isn't there. He asked me to call David and I said he doesn't call me back so who else can I call. He said Stewart, a new service manager. I left a message for Stewart that Friday and surprisingly David called me back Monday. I explained to David my concerns about the recommended repairs because each time I bring it back there is something else wrong with it that wasn't there before. All he kept saying was "you need 4 motor mounts", over and over again. I told him not to touch my car and I was following up with Chrysler, which I did. My rep from Chrysler called me back after finally getting a hold of David and told me that David said they are recommending I replace the motor mounts, but based on the mileage and year of the car they didn't really have to be replaced and they weren't really worn down that bad. For this reason Chrysler said they couldn't authorize a repair that was "needed", which is why I questioned it in the first place. Chrysler has offered to send me to another dealership service center for another look. I picked up my car from Crown Dodge on Monday May 16th and attempted to file a complaint against David Weber and the woman I spoke to attempted to address my concerns by bringing David in to speak to me. This was a big waste of time, David told me good I was going to another dealership and I also let him know I had filed a complaint with the Bureau of Automotive Repairs and he said "ok, good". I told him I didn't understand how my car continues to have new problems every time I bring it in and how he didn't return 1 phone call I made to him, except that morning after I left a message for someone else. He just kept shaking his head at me. Then I asked him about the weather strip in the car and he told me to have the new service center access it and call Chrysler. I said "so Chrysler is responsible for damages that happened to my car while at your service station?" and he said "yes". I said that doesn't make sense, how are they responsible for damages that happened at your service station and David said because a rat couldn't get in my trunk. I said I don't know how it happened, but the damage happened while it was at his service station and he told me to call my insurance company and file a claim. I said, ok, so now my insurance is responsible for the damages and he said yes. I said that doesn't make any sense, the damage happened at your service center and he said "I don't know what to tell you, it's an insurance issues. I told him he didn't make any sense and I needed my key. I was told it was in my car and he walked away. I continued to express my concerns with the 2 women at the counter and 1 informed me that David and another guy looked at my trunk and said it was normal wear and tear and a rodent didn't do it. I showed her the pictures I took before I cleaned the trunk (to make sure a rodent wasn't still in there) and a pillow case with the stuff that was chewed on was in my trunk for them to see (I don't know if David ever looked at it). In total I was without my car for about 13 weeks and was never offered a rental car, except for 1 weekend when I was dropped off to get my "fixed" car and had to leave it there for continued issues. I am insulted by David's lack of returning any of my calls to him and his response to any of the concerns I presented to him and my service reps. My car is still not fixed and I have to take it to another service center this upcoming week. More

Salesman was more interested in what was happening to the USC football team then selling me a car. "Look at what's happening to USC...awful isn't it?" No. What is awful is this dealership. Crummy selecti USC football team then selling me a car. "Look at what's happening to USC...awful isn't it?" No. What is awful is this dealership. Crummy selection and worse the whole team there seemed like the "used car dealers" that we have all been warned about. Didn't bother to buy the car there. Neither should you unless you want to hear about the over rated antics of USC. Epic FAIL..... More