Crown Dodge Chrysler Jeep RAM

Poor communication. Service Dept. had my car for seven days and the Service Advisor never called me. I left two messages and a text. No communication. I had to get a Service Dept. had my car for seven days and the Service Advisor never called me. I left two messages and a text. No communication. I had to get a ride back to Crown Dodge, and I took my vehicle back. Luckily the Staff at the Cashier Desk had compassion, and took my keys from the Service Advisor. No service. I have to go somewhere else. Very disappointed. More

Bought a car from Luis and I just wanted to say how dissapointed I am with not only him but the entire dealership. I purchased a new wrangler 4xe and when delivered came with no charge which I thought dissapointed I am with not only him but the entire dealership. I purchased a new wrangler 4xe and when delivered came with no charge which I thought was odd. Yet after driving the car home I come to find out not only was the dealers car chargers faulty but the car they sold me was faulty as when I tried to plug it in an error kept popping up the manager Luis advised me that this would go away and the problem existed due to their bad chargers at the dealer but now I am stuck with a car that doesn't charge and nobody picks up the phone or returns my messages. Kinda sucks when you purchase a $62,000 Jeep Wrangler and the dealer decides to give you a cold shoulder after the sale. More

I drove from Orange County to Ventura, California to see what they had to offer based on an ad for a new Jeep. Even with the discount it was a little more than I wanted to pay. So I bought a used Sahara, a what they had to offer based on an ad for a new Jeep. Even with the discount it was a little more than I wanted to pay. So I bought a used Sahara, a beautiful black Jeep Wrangler. There was an issue with the steering having too much play. It doesn't appear to be a recall, but Crown has agreed to fix it There was a recall on an issue with the vattery, it is a hybrid. Crown already fixed that. My salesman, Jorge was excellent. Friendly, not at all pushy, negotiated what I felt was a fair price for the vehicle, and something I was comfortable paying. I go tomorrow to have the steering fixed. I will let this review know how it goes. Otherwise, I would recommend this dealership. And of course, will always recommend anyone dealing with buying especially a used vehicle. Go with some knowledge and get everything in writing. Be adamant. And don't buy something if you don't feel good about it. I'm so far extremely happy. Thank you Crown and I'll see you tomorrow. Mary Todd Goldmann Anaheim, Ca More

was our sales consultant and he has zero follow through. Also I was blatantly lied to during my transaction. I told them I was going to finance with my credit union and they said, don't worry we can send it Also I was blatantly lied to during my transaction. I told them I was going to finance with my credit union and they said, don't worry we can send it to your credit union for you. When I went to sign my documents the finance guy said they didn't have my credit union was they submitted my credit to a different bank at double the interest rate. Then we didn't receive the headphones to the rear entertainment. I have been texting and calling for over a month and I keep getting empty promises from Jorge Buenrostro saying he is working on it and still nothing has happened. Save your time and credit and go somewhere else. More

Horrible customer service. I'm negotiating with a sales rep for 2 weeks straight. Gave them an offer and they're still trying to just 100k for a 23 used hellcat. Definitely not I'm negotiating with a sales rep for 2 weeks straight. Gave them an offer and they're still trying to just 100k for a 23 used hellcat. Definitely not worth the headache when purchasing a vehicle. Bad experience with these guys. More

Horrendous Service and Retaliation by Erick Rodriguez at Crown Dodge Chrysler Jeep Ram In July, I brought my 2020 Jeep Wrangler to Crown Dodge Chrysler Jeep Ram to address several serious issues, includi Crown Dodge Chrysler Jeep Ram In July, I brought my 2020 Jeep Wrangler to Crown Dodge Chrysler Jeep Ram to address several serious issues, including a check engine light that’s been on for over three years, dying batteries, and oil in the coolant reservoir. I was assigned to Erick Rodriguez, the service advisor, and this turned out to be the worst experience I’ve ever had with a dealership. From the start, Erick was unresponsive. I left my Jeep with them, and for 10 days, I heard nothing. No calls, no emails, no updates. I finally had to track Erick down at the dealership to get any information. He gave vague excuses and said they might need to replace the motor, but a whole month passed with no updates. When I finally went to pick up my Jeep, the nightmare continued. Erick had my auxiliary battery literally sitting on the engine cover because, according to him, it was “jiggly” in its proper place due to the Jeep being lifted. He didn’t bother telling Jeep that my vehicle was modified, but what’s worse, the coolant reservoir still had black coolant in it. He told me to drive it for a few weeks and bring it back, which felt like a blatant excuse to cover up incomplete work. The Jeep was filthy, left outside for the entire month, and to top it off, they didn’t even wash it as promised. Within miles of driving home, the check engine light came back on, and my batteries were dead again just two days later. The oil was still in the coolant. I posted a video in a Jeep group on Facebook expressing my frustration—nothing harsh, just showing the condition my Jeep was returned in. I didn’t expect what happened next. I had my Jeep towed back to Crown, but once again, I was met with silence. Erick finally called me, but this time he claimed the dealership’s owners saw my video and were upset. He told me he had lied on my inspection by not mentioning the modifications and that they had given me a free battery, which was now causing problems for him. Then came the absurdity—he claimed I had never left the key with them, even though the tow truck driver confirmed that he gave the key to their porter. Erick continuously changed his story, and I have no doubt this was retaliation for my Facebook post. For nearly 30 days, they held my Jeep hostage, claiming they were waiting for a new key. When I called the parts department, they told me it only takes five days to get a laser key. Erick lied, ignored my messages, and finally told me that because I posted negative reviews and “he didn’t like the way I’ve been acting,” they wouldn’t deal with me anymore. He even falsely claimed my warranty was void, despite the fact that my check engine light was an issue long before the warranty expired. In short, Erick Rodriguez is dishonest, unprofessional, and vindictive. He retaliated against me for expressing my frustration and refused to resolve serious issues with my Jeep. This dealership has left me no choice but to pursue legal action. Avoid Crown Dodge Chrysler Jeep Ram at all costs, especially if Erick Rodriguez is your service advisor. More

My vehicle was at this dealership for over 37 days. I was approved by the manufacturer to rent a vehicle. The day I retrieved my vehicle from dealership I noticed a dent on the left side bumper caused I was approved by the manufacturer to rent a vehicle. The day I retrieved my vehicle from dealership I noticed a dent on the left side bumper caused by one of their technicians. No apology or accountability from the dealership. I returned the rental and as soon as I drove off the lot the vehicle stalled and the check engine light came on. Obviously they didn't fix the issue. No one followed up with me. I had to take the initiative to follow up with the service advisor. Additionally, service manager Mike no where to be found and unresponsive. Very poor customer service and beware they will return a vehicle to you that has not been repaired. More

WORST DEALERSHIP IN VENTURA. TOOK MY $8 GRAND OFF MY AMAZON CHASE CARD TO SELL ME A CAR. NOW INSTAED OF PAYING THE LOAN BACK AT LIKE 6% IM PAYING 27. AVOID TONY JEMENEZ AT ALL CO TOOK MY $8 GRAND OFF MY AMAZON CHASE CARD TO SELL ME A CAR. NOW INSTAED OF PAYING THE LOAN BACK AT LIKE 6% IM PAYING 27. AVOID TONY JEMENEZ AT ALL COST. HILL CHEAT YOU AND DO ANYTHING TO GET ANY AMOUNT OF APPROVED MONEY YOU HAVE AND EVEN RUIN YOU CREDIT. THEY TREAT YOU LIKE DIRT OVER THERE. PLAY HEAD GAMES. More

Thieves. Horrible service, zero integrity. They lie and cheat their way through and out of everything. They are completely dishonest and certain fraud is how Horrible service, zero integrity. They lie and cheat their way through and out of everything. They are completely dishonest and certain fraud is how they’re making money. More

Every since. I bought my Ram, things have been good. Good service and friendly people. Thank you for everything. I bought my Ram, things have been good. Good service and friendly people. Thank you for everything. More