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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.7
2,566 Reviews
Call Dealership (423) 497-0528
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2120 Chapman Rd

Chattanooga, TN

37421

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2,566 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

November 18, 2021

My service visit went very well. Charly Gentry took care of everything I needed fixed on my car. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
Report | Print
Nov 19, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for sharing your positive experience! We are so glad that Charly could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 17, 2021

Very friendly people who genuinely wanted to help. Got me in and out very quickly when I dropped off vehicle and picked it up More

by carolynlynn1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Dorris
Report | Print
Nov 17, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Carolyn, Thank you so much for your 5-star review! Providing quality and efficient service is so important to us, and we are pleased that our efforts could meet your satisfaction. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service.

November 16, 2021

Fabulous Experience. I dealt with Ian Hill to negotiate the sale of the new vehicle and my trade by text and phone and completed the whole process in under an hour on a Saturday. He was very receptive and More

by april.owen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Reagan, Ian Hill, Greg Wilson
Report | Print
Nov 16, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

April, Thank you for taking the time to leave us this amazing review! We are honored to have had the opportunity to work with you, and we are thrilled that Greg, Kenny, and the team could provide you with a seamless and remarkable experience! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle, and we wish you the safest of travels until we meet again!

November 15, 2021

Dusty Angland was extremely helpful and a pleasure to work with during my service visit. More

by Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusty Angland
Report | Print
Nov 16, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

We are so glad that Dusty could be of assistance to you, and we greatly appreciate you taking the time to leave him this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service.

November 14, 2021

Caroline Chambers & Mike Goodman they so Rock 💪🏼 so yes if you're searching for a new vehicle or maybe even you want to trade something in I highly recommend you to do so because you never know how the out More

by mslay81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Shelby Newt, Michael Goodman, Caroline Chambers
Report | Print
Nov 15, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your kind recommendation! We are honored to have had the opportunity to work with you, and we are so glad that Caroline and Mike provided you with the quality service that you so much deserve! Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team!

November 14, 2021

Jacob Buckner was professional and he cleared all of our concerns. We will definitely be back in March 2022 for a Jeep Limited. Please make sure you keep him. Don't let him goooo!!!!! More

by Vasayo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusty Angland, Kenny Reagan, Jacob Buckner
Report | Print
Nov 15, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for taking the time to leave Jacob this wonderful review! We are so glad that he took great care of you throughout your visit. He will be honored to know how confident you are in his efforts! Please do not hesitate to let us know how we may be of further assistance to you in the future. Safe travels!

November 13, 2021

Always great people and nice smiles. Friendly and they get the job done. Always glad to use them. More

by Kasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Gagnon
Report | Print
Nov 15, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Kasey, Thank you so much for your excellent review! Providing quality and efficient service is so important to us, and we are so glad that our efforts could consistently meet your satisfaction. It is our pleasure to serve you. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

November 13, 2021

Caroline was great! Very helpful,nice ,not pushy. I would recommend her to anyone looking for a new or used vehicle.. thanks Caroline More

by mistymac5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caroline Chambers
Report | Print
Nov 15, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for taking the time to leave Caroline this wonderful review and recommendation! We are honored to have had the opportunity to work with you, and we are so glad that she could provide you with a pressure-free and remarkable experience. She will be delighted to know that you deeply valued her assistance. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future!

November 13, 2021

Crown is good at selling you a new or used vehicle but they do not backup the promises in their sales pitch. More

by Mlb11668
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Nichols, Cody Gagnon
Report | Print
Nov 18, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Mlb11668 Thank you for taking the time to write your review, and for bringing this matter to our attention. It is always our intention for our customers to have a great experience in our service department and we sincerely apologize that you feel that your experience was not satisfactory. Unfortunately, with the name used on your review, we are unable to identify your records, but we would welcome the opportunity to discuss your review in more detail. Would you kindly call me at the dealership on 423-591-6868 ext. 5810 or by email at knichols@crowncars.com at your earliest convenience please? Sincerely, Ken Nichols, General Manager

Nov 18, 2021 -

Mlb11668 responded

We have called you Mr. Nichols, several times and you have yet to call back. You can call me at 423 309 6418. We are on record. Ian sold us the truck. I dont know why you said what you did about not finding out records 🙄 We will see if you call back

Nov 22, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Mlb11668 Thank you for providing us with a good contact number, and for taking Brandon’s call earlier. I’m pleased we were able to discuss your concerns. As he explained, unfortunately, we have a very limited number of service loaners due to the widely publicized inventory shortages. We therefore have to limit loaner vehicles to warranty repairs unless there’s extenuating circumstances. I apologize I have been unavailable due to ongoing medical issues the last 10 days . If I can be of any assistance to you in future please don’t hesitate to contact me directly at the dealership. Ken Nicholas General Manager

Nov 22, 2021 -

Mlb11668 responded

Mr. Nichols, you had a good contact number and you never would call us back after multiple messages. Brandon was very nice and wasnt aware of how we were lied to. Now, as far as loaner car, there is no excuses for this. You could have helped us and your employee lied and said we could have one and it did not happen. We were taken care of by Harbin Ford and we are grateful for them. You costed us money bc we had to pay deductible bc you would not fix our truck. I am sorry your having medical issues though. I will pray for you but you and your service dept will have to answer for how we were treated. Happy Thanksgiving Mrs Nichols

Dec 02, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for your comments, and I especially appreciate your prayers. As you know your name on the review is Mlb11668, which initially kept us from knowing your identity. I’m sincerely sorry you were inconvenienced and I think we will agree to disagree on the calls since I would have returned your call if your message made it to my voice mail. Also, I would like to compensate you for your rental car vehicle up to a three days which as I explained we were unable to provide. If you would call me at 423 591 6868 ext 5810, or email at knichols@crowncars.com , to provide me with your alternate transportation information. We do care very much about you as a customer, and we are intolerant of any false promises in our customer service, Respectfully, Ken Nichols

November 13, 2021

Had a great experience at crown. Brittany and Charlie were really helpful and gave awesome customer service. Will be back for my next service. More

by buck423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charly Gentry, Brittany Shultz
Report | Print
Nov 15, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

We are so glad that Brittany and Charly could be of assistance to you and we greatly appreciate you taking the time to leave them this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

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