Crown Chrysler Dodge Jeep Ram of Chattanooga

Merissa Keller was our sales person. She is very knowledgeable, professional, and kind. We enjoyed the experience of buying a Nissan Frontier with her help. She is very knowledgeable, professional, and kind. We enjoyed the experience of buying a Nissan Frontier with her help. More

I love this dealership. My family has bought a few cars here over the years and they have always taken the time to help us find and get into the car that we have wanted. My family has bought a few cars here over the years and they have always taken the time to help us find and get into the car that we have wanted. More

Always quick and easy to work with. My truck needed an alignment ańd now it drives straight again. Thank you to everyone involved. You all are awesome! My truck needed an alignment ańd now it drives straight again. Thank you to everyone involved. You all are awesome! More

Crown Chrysler Service Department. This is the third and last service I will ever have performed by you. Every time it is the same story. You don't have your operations in order. St This is the third and last service I will ever have performed by you. Every time it is the same story. You don't have your operations in order. Stop playing games with customers time. Don't schedule an appointment for a customer that you have no intention of completing in a timely manner. If you cant get to the customers vehicle on the day you schedule it you need to provide a loaner vehicle so the customer does not suffer loss of use of their primary transportation because your organization doesn't have the kind of culture that can attract and retain the necessary talent to complete the work on time. These are your failures, not the customers. Own the process and solve the issue. You took my vehicle in, parked it for three days and then tell me "we haven't had the time to get to your vehicle and the only way we can is if you leave it over the weekend and we will get to it next week". Nope! Not even maybe. The reason you make an appointment is so the customer has a reserved time that you established to dedicate to servicing that vehicle. Its not to create a back log of work to pick and choose from at your leisure while the customer is waiting around for days until you have time to get to it. Your business is a joke and I will be taking my money elsewhere. I will share my experience with everyone I know so you don't have the opportunity to play games and waist their time and money either. please don't even waisted your time with the old canned reply. "We are sorry for your experience and want to do everything we can to make it right....blah blah blah....that's not what you say in person. We all know it. So save it. Fix your internal issues, provide great service and you won't have to dedicate so much energy to public damage control trying to save face on these review forums! More

I would recommend this dealership. Excellent customer service with fair pricing. Knowledgeable sales people that are not over aggressive. Excellent customer service with fair pricing. Knowledgeable sales people that are not over aggressive. More

Everyone was very friendly and got to the point of what needed to be done on my vehicle. Patricia Hollifield was very pleasant to deal with. I look forward to working with you guys in the future. needed to be done on my vehicle. Patricia Hollifield was very pleasant to deal with. I look forward to working with you guys in the future. More

Wonderful to work with and very knowledgeable! A definite pleasure to work with! Made the experience so easy. definite pleasure to work with! Made the experience so easy. More

Bridgette Davis needs a promotion! She was excellent in communication with me. The man with the long hair that brought me the key from the service department was rude as heck! communication with me. The man with the long hair that brought me the key from the service department was rude as heck! More

Very professional, fast they were right on time for my appointment. Brittany was very professional and helpful. not sure of the workers names but they do an excellent job! appointment. Brittany was very professional and helpful. not sure of the workers names but they do an excellent job! More

Professional, clean, fast, and courteous service. Everything was done correctly and efficiently. Several extra steps were done as well. Everything was done correctly and efficiently. Several extra steps were done as well. More