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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.7
2,564 Reviews

2120 Chapman Rd

Chattanooga, TN

37421

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2,564 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

May 28, 2020

One of the best vehicle buying experience I have ever had. Shelby Newt was awesome in making the deal and seeing it through the end. I would be glad to recommend the dealership and saleswoman to anyone More

by fishantamera
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Shelby Newt
Jun 04, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your amazing review! We are thrilled that Shelby could make things happen for you and provide you with the exceptional experience that you so much deserve! We warmly congratulate you on your new vehicle. Please let us know if there is ever anything more that our team may help you with in the future!

May 26, 2020

Recent Service I recently had my 2015 Jeep in for service and a repair under my extended warranty. My contact at Crown was Dusty Angland. He was VERY professional an More

by MoparMom300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusty Angland
May 25, 2020

Lee was very friendly and professional. He had great customer service. I would definently recommend him as well as recommend Josh who works here too. More

by Arianna
Recommend Dealer
Yes
Employees Worked With
Lee Johnson
Jun 04, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Arianna, We are so appreciative of your business, and we are overjoyed that Lee could make your recent visit so remarkable! We thank you for leaving him and Josh this kind recommendation, and we congratulate you on your new vehicle- on behalf of the entire team!

May 25, 2020

new car same excellence Recently bought a new Jeep Grand Cherokee from Crown. Terry Robey was my sales associate for the transaction as he has for several vehicles. He has al More

by garycha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Robey, Kenny Reagan
Jun 04, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Gary, Congratulations on your new Jeep Grand Cherokee! It is an honor to have your repeat business, and we are thrilled that Terry and the team could provide you with a top-notch experience once again! We thank you for confiding in our dealership with your automotive needs, and we wish you the safest of travels until we meet again!

May 23, 2020

New car They are not high pressure to buy. They were patient while we hunted our new vehicle. Explained all aspects of purchasing and financing to us. They More

by dmill11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Harris, Kenny Reagan
Jun 04, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Congratulations on your new vehicle! We always aim to ensure that our guests' experiences are as seamless as possible, and we are overjoyed that we could provide you with the perfect vehicle and deal! We wish you the safest of travels in your new ride. Please let us know if there is ever anything more that our team may help you with in the future!

May 23, 2020

I recently visited this dealership looking for a new Fiat. Manny Ospina, was the sales associate that helps me. I cannot say enough good things about him. He went above and beyond, and made me fee More

by connieseabolt
Recommend Dealer
Yes
Employees Worked With
Manny Ospina
Jun 04, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Connie, Thank you for taking the time to leave Manny this excellent review and recommendation! He will be so honored by your very kind words and to know how greatly you valued his assistance! We are so excited for you to enjoy your new vehicle, and we will be awaiting an opportunity to serve you again!

May 22, 2020

Josh was amazing and very friendly!!!!he helped me get in the car I wanted and even when I wanted a better price, he went and pushed for that. The detail was spot on and when I come here josh will be the o More

by hbledsoe3
Recommend Dealer
Yes
Employees Worked With
Lee Johnson, Josh Blackburn
Jun 04, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Congratulations on your new vehicle! We are thrilled that Josh could be of exceptional assistance to you and provide you with the perfect vehicle and deal! He will be honored to know that he has earned your confidence, and we can't wait for you to enjoy your new ride!

May 18, 2020

Absolutely the worst service I have ever received. We’ve had the car for 2.5 years and it’s been serviced multiple times and not once has it been a positive experience. Car has been in the shop 3 times for More

by NS
Recommend Dealer
No
Employees Worked With
Jason Maneke
Jun 10, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear nikisext80, We appreciate your review and are disappointed to hear that you’re dissatisfied with the service you have received from us. We understand that the last time you scheduled service, you were unhappy that we could not offer you a loaner vehicle and that there would be a $75 diagnosis charge. Unfortunately, your vehicle is out of the basic warranty period, so a loaner vehicle is not made available by the manufacturer. We do have shuttle service and can arrange a rental. Once the vehicle is diagnosed, your certified pre-owned warranty will provide you with a credit for the rental if it’s a covered repair. If we can assist with the vehicle issues you called in about please contact us to schedule your diagnosis. Sincerely, Larry Dales, Service Manager

Jun 10, 2020 -

NS responded

Larry, It wasn’t the loaner vehicle issue that makes your device so bad. It’s being told one thing and the complete opposite happening over and over again. No worries, I took the car to one of your competitors and their service department was extremely knowledgeable, helpful and corrected the issue that your service department could not get fixed in multiple visits and keeping the car for weeks at a time. Sadly, we had to pay $400+ because the warranty had expired by the time I went to them to fix the issue. It would have been covered if it had been done correctly one of the many times the car was at your dealership. But the money spent was well worth it to NOT have to return to Crown.

May 14, 2020

Jacob, was very helpful, answered all of our questions and shared all the dealership has to offer. Great experience I don't vehicles often but would recommend this young man and dealership to friends More

by Timlangford6
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Jacob Buckner, Brandon Loftin, Ian Hill
May 19, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Tim, Thank you for leaving Jacob this positive review! We are so pleased that he could be of assistance to you, and he will be proud to have earned your kind recommendation! Please drive safely, and do not hesitate to give us a call if you have any further questions or concerns in the future!

May 13, 2020

New Jeep Owner Excellent price and customer service. Attentive to details. Friendly sales staff. Kaylyn and Justin exceeded expectations in a timely manner. Definite More

by marychareseburton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylyn Hinson and Justin
May 14, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Mary, We are so honored by the opportunity to do business with you, and we are pleased that our team could get your automotive needs efficiently taken care of! We congratulate you on your new Jeep- on behalf of the entire team, and we wish you the safest of travels until we meet again!

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