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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.7
2,565 Reviews

2120 Chapman Rd

Chattanooga, TN

37421

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2,565 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

July 10, 2020

Warranty repair I bought the truck new here. Their knowledgeable and courteous staff have been my choice for the few warranty repairs that have came up. All repairs h More

by NathanF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
Jul 10, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Nathan, We are so appreciative of your business, and we are pleased that the quality and efficiency of our work continues to meet your satisfaction. We thank you for leaving us this wonderful review, and we look forward to continuing to provide you and your vehicle with our best care in the future.

July 09, 2020

Recent Service Visit Cody was very nice, patient, and went out of his way to research what was wrong with my vehicle and explain to me exactly what was wrong and what caus More

by CristyT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Morse
Jul 10, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Cristy, Thank you for leaving Cody this excellent review! We are delighted to know that he took great care of you and ensured that your concerns were thoroughly resolved! We appreciate you confiding in our dealership with your automotive needs, and we hope to see you again the next time your vehicle is ready for service!

July 08, 2020

I had a couple recalls and a warranty issue. I called Crown and they basically said bring it on in and we’ll fix it. Very easy. (Complete opposite when I called another Ram dealership near me) Cody Morse More

by Bobbylstoker
Recommend Dealer
Yes
Employees Worked With
Kenny Reagan, Cody Morse
July 08, 2020

I came in for an oil change Cody was very attentive and helpful with setting up my auto service the place was also setup nicely More

by Yogibear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Maneke, Charly Gentry, Cody Morse, Dusty Angland, Jamie Blevins, Danielle Gant
Jul 10, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your positive feedback! We are so pleased that Cody could get you and your vehicular needs taken care of efficiently! It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further assistance to you in the future!

July 06, 2020

Great experience at Crown! Gabe did a great job helping us and was very personable and easy going. Kenny and Lee were so helpful during our purchase! More

by crewsholly
Recommend Dealer
Yes
Employees Worked With
Lee Johnson, Kenny Reagan, Gabe Jones
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Congratulations on your new vehicle! We are pleased that our team could be of assistance to you and make your overall experience 5-star worthy! We wish you safe travels in your new ride, and we hope to see you again when the time comes for your first service!

July 06, 2020

2012 Jeep Wrangler Cody made this process simple and easy for me. Something messed up with my 2012 Jeep Wrangler. I was unsure of what it was. Cody explained to me simpl More

by tptanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Morse
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your positive review! We are so pleased that Cody could put you at ease and get your automotive needs efficiently resolved! Your safety and satisfaction are our utmost priorities. Please don't hesitate to let us know if we may be of further assistance to you in the future!

July 04, 2020

Service on hybrid - Cody Morse Took our Pacifica in for what we thought would be a problem covered by warranty. Cody found himself in the tough position of having to explain to an More

by short
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Morse
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your excellent review! We are delighted to know that Cody took great care of you and provided you with the quality service that you so much deserve. Your safety and satisfaction are of the utmost importance to us. Please don't hesitate to let us know if we may be of further assistance to you in the future!

July 04, 2020

I had been looking for a Rubicon for a month when I was referred to Crown of Chattanooga. Austin met me when I walked in the door and was very helpful. They had one in clean up not on the lot yet. Which wo More

by Eddie
Recommend Dealer
Yes
Employees Worked With
Austin Didona
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Eddie, Congratulations on your new vehicle! We are thrilled that your automotive search led you to our dealership, and that our team could make your visit an all-around success! We are excited for you to enjoy your new Jeep Rubicon. Please drive safely, and don't hesitate to let us know if we may be of further assistance to you in the future!

July 04, 2020

Cody is very knowledgeable in his position as a service advisor. Quick to give thorough updates and does it happily! I like working with advisors who don’t mind doing their job and Cody is the best at that More

by Brandy.n.vaughn
Recommend Dealer
Yes
Employees Worked With
Cody Morse
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Brandy, Thank you for leaving Cody this excellent review! It is a pleasure to know that he took great care of you and ensured that your experience went seamlessly- from beginning to end. He undoubtedly is exceptional at his skill, and we are certain that he will provide you with the same 5-star service in the years to come.

July 03, 2020

I’ve purchased three cars from Crown and for the most part it was a good experience however I’ve been disappointed with Josh’s performance. He did not return phone calls and I had to follow up with him. More

by dbs643
Recommend Dealer
No
Employees Worked With
Josh Blackburn
Jul 06, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear “dbs643”, With the greatest respect to you, Josh’s performance has been stellar. Your issue is your frustration with the vehicle you ordered not being available due to the COVID-19 inventory shortages, which is completely out of our control. The factory is simply not building the vehicle as you ordered it and I have shown you on my ordering system that I cannot order a vehicle with the specific options you desire, nor can any other dealership as we all utilize the same ordering system. We do empathize with your frustration and have done everything we can to try to get you the vehicle you want. We are hopeful that when the factory returns to normal operations we will be able to accommodate your request. Ken Nichols, General Manager

Jul 06, 2020 -

dbs643 responded

With great respect to you sir, that is not true at all because I can provide email, text, and witness testimony to the contrary. I knew you couldn't transfer a used vehicle because Josh indicated as such and based on my conversations with other dealerships they didn't want to release any NEW Challengers which is why I suggested we order a 2020 Challenger Scat Pack Widebody directly from the manufacture. I provided Josh the specs but never heard from him. The only thing he said was we couldn't order it until July 1st. This was a lie because I was able to order a NEW 2020 from Mtn View without any issues, I can provide you the order form. It is already in production and I will take possession at the end of the month so how do you resolve your statement "nor can any other dealership as we all utilize the same ordering system."

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