Back

Crown Cadillac

Watchung, NJ

4.8
263 Reviews

1584 Route 22

Watchung, NJ

07069

Directions

Filter Reviews by Keyword

By Type

263 Reviews of Crown Cadillac

December 11, 2012

I would highly recommend this dealership because the service department is very professional and very easy to deal with. Besides my 2011 Escalade I also own a 2011 Jeep Wrangler that I am now bringing More

by mllee1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Jan 09, 2013 -

Crown Cadillac responded

It is so wonderful to hear these kinds of reviews! Everyone here at Crown Cadillac puts their best foot forward every day. We make sure our clients’ needs are thoroughly handled in the most straightforward way. Knowledgeable service is crucial to accurately assessing service necessities and providing customers with the informative insights they deserve. I hope your Escalade and Wrangler stay on the roads and out of the shop but, if you ever need anything else, our doors are always open. Meanwhile, you can follow us on Facebook and Twitter for the latest and greatest dealership news. Jeff - GM

December 07, 2012

I had a great experience with the service team, they touched all bases to get my truck running the way it's suppose to. I strongly recommend Crown Cadillac . More

by Sandro Aleluia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe, John OCarroll, Freddy Baez
Jan 09, 2013 -

Crown Cadillac responded

Sandro, I appreciate you taking the time to write this positive review. Our service team is an indispensable part of our dealership and will be glad to hear of your noteworthy service experience. We take great measures to ensure that our clients’ vehicles are cared-for with the utmost discretion and expertise. I invite you to stop by anytime, if your car ever needs another servicing. Follow us on Twitter and Facebook to get the most up-to-date information on our dealership and the services we offer. Jeff - GM

November 27, 2012

They are very curtious polite go over whats needed and give you the choice of getting them fix according to your budget with out any preasure only advising what is important More

by Mofalc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John OCarroll
Jan 09, 2013 -

Crown Cadillac responded

Thank you for taking the time to write this follow-up review of your servicing experience at our dealership. Our service team is made up of professionals who are dedicated to providing the most accurate and pertinent information required for clients to make informed and knowledgeable maintenance decisions. Since every person has their own needs and restrictions, we take great care in presenting everything honestly and openly to best accomplish goals and objectives. Check us out on Twitter and Facebook for even more information on our products and services! Jeff - GM

November 24, 2012

I have never had anything but AWESOME service!!! I will continue to visit for service - they are courteous and SO helpful. They always go above and beyond!!! More

by dncvn6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Jan 09, 2013 -

Crown Cadillac responded

Going above and beyond is what we’re all about, here at Crown Cadillac! Thank you so much for putting aside time to write this flattering review. We pride ourselves in offering our clients with unparalleled service and establishing long-term relationships. Our vehicles are such an integral part to our lives that they should be cared-for with the highest level of care and expertise. We look forward to seeing you next time and, until then, follow us on Facebook and Twitter for the latest service and sales news! Jeff - GM

November 24, 2012

I truly felt cared for and welcomed. Freddy was a true professional and took my concerns seriously. The service was incredible. I have always trusted Crown for all my repairs. More

by vitopilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Baez, Freddy Baez
Jan 09, 2013 -

Crown Cadillac responded

Vito, I am glad to hear you felt “cared for and welcomed” at our dealership. We take great measures to maintain a friendly, open and warm atmosphere for our clients and team, alike. Freddy is a knowledgeable and integral part of our dealership. Please don’t hesitate to stop by or call if you ever have any additional question or concerns. Until then, our pages on Facebook and Twitter can provide you with the most up-to-date dealership insights. Jeff - GM

November 24, 2012

Every visit that I have been to Crown, Freddy has always treated me and other customers with excellent customer service; addressing customers as Mr., Ms., or Mrs. Freddy is committed to making sure custome More

by PatriciaJones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Jan 09, 2013 -

Crown Cadillac responded

Patricia, it is great to know that you regard our team and service so highly. Freddy exemplifies Crown Cadillac’s dedication to providing customers with unparalleled customer service and integrity. We understand that there are many dealership options available to you and it is because of this that we take such great strides to give back the support and appreciation we feel, from customers like you. Please don’t hesitate to stop by or call the dealership if you ever have any follow-up service needs. Check out our Facebook and Twitter for the newest dealership insights! Jeff - GM

October 29, 2012

I went in for my first oil change and was greeted by Bill, he answered all my questions I had about my car. I did not have to wait very long for my car. Great service will definitely be back. More

by Elaine4226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Friedman
Jan 09, 2013 -

Crown Cadillac responded

Elaine, I appreciate you taking the time to write this positive review of your first visit to Crown Cadillac. Oil changes are very important to maintaining a healthy and functioning vehicle and I am glad you stopped by our dealership to one done. Bill is a part of our team of experts committed to making each and every one of our clients’ trips as easy and worry-free as possible. We look forward to seeing you in the future and enjoy the new oil! Until then, we’re on Facebook and Twitter, where you can get view our most current deals, products and offers. Jeff - GM

October 26, 2012

It was my first service visit to Crown and it went well. Mr Friedman explained everything to me and I was able to wait and return to work that day on time. The only complaint I have would not be about Mr. More

by cmcniff15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Kramer, Bill Friedman
Jan 09, 2013 -

Crown Cadillac responded

Thank you for taking the time out of your day, to write this thoughtful review. We hold customer satisfaction on the highest level and reviews, like this, help us understand where we’re succeeding and where we can improve. I am glad your first visit to our dealership went well and that you were still able to get to work on time. Our customers are first and foremost, so it pleases me to hear you feel “special” during your visits. That’s exactly what we’re aiming for! We look forward to seeing you next time and, until then; you can follow us on Facebook and Twitter for the latest dealership deals and specials. Jeff - GM

October 25, 2012

John was very informative and friendly. He had me in and John was very informative and friendly. He had me in and out of there in less than an hour as promised. Very Professional. I'm very happy with the w More

by tom00000
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John OCarroll
Jan 09, 2013 -

Crown Cadillac responded

Tom, fast, reliable and professional service is mandatory at Crown Cadillac. Thank you for leaving this review and I am glad you had such a wonderful experience at the dealership. We understand our customers have busy lives and that’s why we take every measure to make sure clients, like you, are in and out in a timely manner. Please don’t hesitate to stop by anytime, if you ever need anything else—service or otherwise. In the meantime, you can visit us on Facebook and Twitter for the latest specials and deals. Jeff - GM

October 23, 2012

Just wanted to give me input so that you can see your rate and ranking of the service you give. I will admit, you do have a wonderful staff in the Service department in Watchung, NJ. More

by JoanneIHarris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John OCarroll, Bill Friedman, Freddy Baez
Jan 09, 2013 -

Crown Cadillac responded

Joanne, I appreciate your input and consideration. Our team is composed of only the most knowledgeable, compassionate and understanding automotive specialists. We all take great pleasure in providing our clients with individualized customer service and consideration of needs and goals. The service department will be flattered to hear of your experience. We look forward to seeing you next time and please, follow us on Facebook and Twitter for the most up-to-date dealership information. Jeff - GM

...
20
...