Crown Cadillac

Required serious emergency service 1300 miles away from home Can't say enough about the attention, kindness and expertise afforded me under serious stressful circumstances. Freddy and Jason in particular were so Can't say enough about the attention, kindness and expertise afforded me under serious stressful circumstances. Freddy and Jason in particular were so helpful and courteous. They are both a credit to Crown Cadillac. More

friendly and very helpful I own a 2014 xts, I was parked in a store parking lot,when I got home a noticed someone hit my passenger side front fender leaving a dent over my whee I own a 2014 xts, I was parked in a store parking lot,when I got home a noticed someone hit my passenger side front fender leaving a dent over my wheel.I took the car to get a couple of estimates which I thought was way out line. I then decided to bring my car to the dealer where I was helped by Freddy who works in the service department he ask if I could wait around because it was the day their dent guy was coming in and he would look at it to see if he could fix it. Freddy let me know when he got there and kept me informed of what was going on every step of the way. When the job was done Freddy came to get me with a big smile on his face and said I think you will be happy. Needless to say I was very happy NO MORE DENT! Freddy Baez is the Best! More

Great customer service Freddy has always treated me well and made service experience at Crown a positive one. I will continue to use Crown and Freddy to have work done to m Freddy has always treated me well and made service experience at Crown a positive one. I will continue to use Crown and Freddy to have work done to my vehicle. More

always a pleasure Crown Cadillac certainly has the best Service Department I've ever dealt with & Freddy Baez always keeps you posted every step of the way & has consis Crown Cadillac certainly has the best Service Department I've ever dealt with & Freddy Baez always keeps you posted every step of the way & has consistently gone above & beyond. More

A breeze from start to finish! An absolute breeze from start to finish. I was treated like a queen! After taking a quick look online, I made an appointment with Andy, who was an all An absolute breeze from start to finish. I was treated like a queen! After taking a quick look online, I made an appointment with Andy, who was an all star. This made the process, quick and easier. Andy had the type of car I wanted, the style and an idea of what I was already looking for. After going over and and all questions, and having the car I liked already pulled up to the front the day of our appointment, and we went on a test drive. Not having owned a Cadillac previously I had a lot of questions, all were answered with care and professionalism. I will absolutely recommend Crown and Andy. I picked up my car a few days later, it was perfectly detailed, and ready to go. Every member of Crown treats you like family. More

Service visit Freddy is the consummate professional in his field and I definitely appreciate his attention to the details. Freddy is always clear in his communicati Freddy is the consummate professional in his field and I definitely appreciate his attention to the details. Freddy is always clear in his communications and it's a pleasure to work with him when I need him and his team! More

Service While all members of the service team are very competent and professional, I prefer to deal with Freddy Baez, as I consider him to be the most persona While all members of the service team are very competent and professional, I prefer to deal with Freddy Baez, as I consider him to be the most personable. He is also very helpful, courteous and attentive to all my concerns or questions. Having my car serviced at Crown is always a positive experience. The work is always completed in a timely manner without having to return. More

Great Job!!! I have been a Crown Cadillac Customer for a number of years and consider their Service Team and most notably Freddie Baez Service Adviser exceptional. I have been a Crown Cadillac Customer for a number of years and consider their Service Team and most notably Freddie Baez Service Adviser exceptional. His manner and presentation has always been knowledgeable, courteous and very professional and while I have pause due to the cost of maintenance I appreciate the care and confidence provided me when I bring my vehicle in for service. I know the job will be performed and done appropriately without issue. BRAVO Crown Cadillac!!! More

Very pleasant experience! 1st oil change. They even washed my car! I was treated like a VIP with all the amenities such as coffee while waiting and asking the service represent 1st oil change. They even washed my car! I was treated like a VIP with all the amenities such as coffee while waiting and asking the service representative questions about specific features that my car had that I didn't understand. He went over the programing of the DIC and now I'm very happy to know how to change them myself! This is an Excelent dealer who really appreciates their customers. More

Great Experiences So far, we have been completely satisfied with the new Crown Cadillac. Our salesman Craig always takes time to talk to us when we bring our SRX in fo So far, we have been completely satisfied with the new Crown Cadillac. Our salesman Craig always takes time to talk to us when we bring our SRX in for service and Freddy is very professional each time we bring our SRX into the service department. If anyone is in the market for a new Cadillac, give Crown a visit! More