Crown Buick GMC - Service Center

I was sold a bad truck that was supposed to be GMC certified. When I contacted the dealership I received no help even with my warranty. They never had loaners but always had a 2 week minimum for them certified. When I contacted the dealership I received no help even with my warranty. They never had loaners but always had a 2 week minimum for them to look at your vehicle. I was expected to be without a vehicle for at least 2 weeks just so they can look at and determine the problem. This is not including the time it would’ve took to repair the vehicle. Every time I brought my truck in with a problem they told me the system wasn’t picking up a code. The code magically came up when my warranty was expired. I had the worst experience ever. I bought my truck in to get the tire sensors repaired they went out again and still have not been repaired by GMC. I contacted the managers countless of times I received one call back with an awful attitude and him shouting on the other side of the phone. The only employee that helped me as best she could was ms. Danette in the service department. I bought the truck trusting Mr. Kenny’s word. I shouldn’t have. The truck was sold to me with a cigarette burn on the seat and a crack in the windshield. He didn’t even contact me to tell me my license plate was in, told me he had a bad number then proceeded to call my good number out to me. I was told I can bring it back to get it repaired. That was an awful experience. I was offered a trade in for something smaller than what I have. My experience overall was terrible. More

Kaitlin and her service team exceeded my satisfaction. Thanks! I'll be back! 2023 GMC Sierra Denali Ultimate Thanks! I'll be back! 2023 GMC Sierra Denali Ultimate More

The service was great. My car was diagnosed quickly and repaired the next day. I’ve been dealing with Crown for 10 years and my last purchase in 2023 was based on the quali My car was diagnosed quickly and repaired the next day. I’ve been dealing with Crown for 10 years and my last purchase in 2023 was based on the quality service I have received over the last 10 years. I wouldn’t buy from any other dealership. More

Purchased my Sierra in 2022 from Crown Buick GMC and they are the ONLY Service Department that I had ever serviced my truck. I drive 50 miles one way to have my truck serviced by them. They are always on tim are the ONLY Service Department that I had ever serviced my truck. I drive 50 miles one way to have my truck serviced by them. They are always on time and are great host while I’m there! More

GMC parts are too expensive but I like this service center. Should the prices force me to shop around? center. Should the prices force me to shop around? More

Overall the whole oil change and tire rotation process was very smooth. I was even able to use my Buick points to cover the cost of the service, all I had to pay for was the tax. was very smooth. I was even able to use my Buick points to cover the cost of the service, all I had to pay for was the tax. More

The repair to my rear bumper was beautifully done. When my car was returned to me it was also cleaned inside and out. It was so shiny beautiful! Great job thank you!! When my car was returned to me it was also cleaned inside and out. It was so shiny beautiful! Great job thank you!! More

Very clean, bright with good beverage center. Repair associates are friendly. Transportation person not so much last year. So this time, I chose to wait on my 3 hour oil change and not be around Repair associates are friendly. Transportation person not so much last year. So this time, I chose to wait on my 3 hour oil change and not be around that person. He didn’t open the door for me ( elderly female) leaving the dealership or arriving at my house. I won’t forget that. Rudely informed me not to bring my cup of water in the car as I was finishing it! We had no conversation. He didn’t fit in with the spirit of this dealership. More

I have been a customer at GMC for 10+years & I can always count on Dwain to make it a smooth experience!!! A+++ count on Dwain to make it a smooth experience!!! A+++ More

Great service! Professional and courteous staff, and Larry is exceptional. Everything was completed as requested and done early. Professional and courteous staff, and Larry is exceptional. Everything was completed as requested and done early. More