Crown Buick GMC

I leases a Buick Regal here on Thursday 5/31/12. All of the prep work was done over the phone and then the papers were signed that night, for a 24 month lease and I drove away with my new car. On Friday 0 the prep work was done over the phone and then the papers were signed that night, for a 24 month lease and I drove away with my new car. On Friday 06/01/12 I received a call from Tony Clouse my salesperson stating that the numbers were incorrect and that I would need to switch to a 39 month lease to keep the same payment. Tony blamed Honda for giving him the incorrect payoff amount, which they didn't. Carrie Pennington messed up the deal by incorrectly figuring the lease payoff on my old car. I was told, by Tony, that the dealership was not going to lose money on the deal and they had the right to payoff Honda only the amount that they thought it was and Honda would bill me the difference. He wanted me to sign a longer lease for more money. I ended up taking the car back just because they had the audacity to call and make threats towards me. They wrote the deal and did not have a leg to stand on but they will not get a dime of my money. I am sure they would have taken the car back if I had found it the next day for $5000.00 less at another dealer. Carrie Pennington, who was my best friend the night I was leasing the car, did not even have the decency to apoligize or look at me. Tony could not wait to get me out of there. These people are the reason car dealers get a bad name. I will stay with Hondaland and Brandon Honda. I strongly recommend never dealing with these people. Carrie Pennington is by far the least professional person I have ever dealt with. BG. More

Will never buy a car from anywhere else and they love the military!!!! This dealership is by far the best in the area! We bought our first vehicle from them which was a 2011 GMC Sierra and they were grea military!!!! This dealership is by far the best in the area! We bought our first vehicle from them which was a 2011 GMC Sierra and they were great. They took the time to find the best deal for us and any discounts that could be applied. We are a military family and let me tell you... They love the military! When buying our second car a few months later we went to other dealerships simply because I was not sure what kind of vehicle I wanted. The Crown GMC dealership is a little far from where we live so we went to the closer Dick Norris dealer to look at Terrains and got NO service, literally no service in the fact that nobody was willing to help us until we were getting in our car to leave. We too the long drive straight down to Crown GMC and right away I knew it was worth the drive. We bought our previous car from Carrie (a manager), but she wasn’t in the office so I hesitated to deal with someone else because I am a total pain when it comes to buying cars, but Tony was great! He was knowledgeable about the vehicles and anything he didn’t know he was quick to find out. As I said before I wasn’t quite sure what I wanted so we were there well past closing time for me to look at all my options and not once did they complain! That night after having test driven the Chevy Equinox, Ford Escape and Ford Edge, I went home with my baby which is a 2012 Terrain SLT-2. There were some options that I got that I didn’t think I would use, but after having to drive a different Terrain for a little bit, I couldn’t imagine having anything less on my car. Crown GMC most certainly took the time to listen to me and take into consideration my lifestyle and what would be best for our family. More

We had some issues but they have all been taken care of very satisfactorily. The service department is a well-run, first class operation and we love the car. very satisfactorily. The service department is a well-run, first class operation and we love the car. More

We went to the crown gmc dealership with one thing in mind and that was to buy a new truck. The sales team was very helpful and understanding. They were very knowledgable about the trucks and helped us f mind and that was to buy a new truck. The sales team was very helpful and understanding. They were very knowledgable about the trucks and helped us find the perfect truck. My wife could not be more satisfied with the way we were treated and the price of the truck. Thank you again for all the help and great deal. sincerly Jeff and Jackie Harding More

"We run on relationships" is the biggest misnomer in the whole automotive industry. At this Crown dealership we were hugely underappraised for our trade in. We were appraised at only $500 misnomer in the whole automotive industry. At this Crown dealership we were hugely underappraised for our trade in. We were appraised at only $500 and encouraged to get another comparison appraisal at a nearby Carmax. The sales manager, Cameron, told us he would honor any Carmax appraisal and raise it by $200. So, we followed Crown's reccomendation and went to Carmax. Carmax appraised our car at $1700! When we returned-just 2 hours later- certified Carmax appraisal in hand-we were told they did not believe the appraisal and would not honor it. This dealer will promise you one thing, and welch on every word of it if it doesn't come out in their favor. In an honest family's opinion, they are nothing short of sneaky, shrewd, immoral liars. Don't subject yourself to this business style. The sad truth is we were treated 100% better at Carmax. That should make any private dealership ashamed of themselves. More

I had my Pontiac Vibe towed in to replace a bad starter and had Harry assigned to cover my case. Harry is an incredibly kind, patient, and helpful person - I have honestly never experienced the caliber of and had Harry assigned to cover my case. Harry is an incredibly kind, patient, and helpful person - I have honestly never experienced the caliber of high quality customer service in the auto industry as I did with Harry. The quoted price for a new GM starter ended up being higher than for a Toyota starter (as the Vibe is essentially a Matrix - labor was the same cost at both dealerships), so I decided to take the car elsewhere for service. STILL, Harry related that he understood completely, and also managed to get the car started so that I didn't have to pay to have it towed to the Toyota dealership! I was unbelievably impressed with my overall experience, and will be bringing my Vibe back for maintenance service. I'd highly recommend Harry and Crown. More

Harry goes above and beyond for customer satisfaction. I followed Harry from Scott Buick to Crown. He has taken care of my cars for 15 years. I trust what ever Harry tells me my car needs because to date followed Harry from Scott Buick to Crown. He has taken care of my cars for 15 years. I trust what ever Harry tells me my car needs because to date he has never led me a stray. Over the years he has given me very personal service. For these reasons I will always let Harry take care of my cars. Frank More

Harry and all the people in the service department have been wonderful, going out of their way to rectify my problems. The techs have been very good also, explaining what had gone wrong, and what they did been wonderful, going out of their way to rectify my problems. The techs have been very good also, explaining what had gone wrong, and what they did to rectify the problem. I highly reccomend Crown for their honest people like Harry, and the techs also. They get me in as soon as possible, and get the truck back quickly. Could'nt ask for a better automobile dealership experence More

HARRY WAS VERY HELPFUL IN FIXING A MINOR BUT ANNOYING PROBLEM ON HIS OWN.HE EVEN FOUND THE PART AS HE FIXED A SIMILAR PROBLEM RECENTLY.HE WAS COURTIOUS AND VOLUNTEERED TO SERVICE ME AS THE [I ASSUME]REGU PROBLEM ON HIS OWN.HE EVEN FOUND THE PART AS HE FIXED A SIMILAR PROBLEM RECENTLY.HE WAS COURTIOUS AND VOLUNTEERED TO SERVICE ME AS THE [I ASSUME]REGULAR SERVICEMAN WAS BUISY ON HIS COMPUTER.THE SERVICE WAS COMPLETED IN A REASONABLE TIME AND AFTER MY FIRST VISIT I WAS IMPRESSED WITH EVERY ASPECT OF MY VISIT. More

The problems with both my current Pontiac cars that were purchased from them have always been addressed quickly and efficiently. I do not have to wait for service to be done and the customer's satisfacti purchased from them have always been addressed quickly and efficiently. I do not have to wait for service to be done and the customer's satisfaction is very important. I highly recommend them and Greg Berry has been outstanding!!! More