Crown Buick GMC

This was by far the best car buying experience we have had. Brian was very honest and helpful. We started at another dealership where we felt pressured but decided to check out Crown GMC and I'm glad we had. Brian was very honest and helpful. We started at another dealership where we felt pressured but decided to check out Crown GMC and I'm glad we did! Their prices are very competitive and they don't try and sell you things you don't need. Brian was very knowledgable about the cars and was able to answer all of our questions. I have already recommended this dealership to a few friends and told them they will not be disappointed. More

What a pleasant experience!! Very professional and easy to work with!! I would drive hundreds of miles to visit this dealer for all of my purchase and service needs--it's worth the no-hassle experience. to work with!! I would drive hundreds of miles to visit this dealer for all of my purchase and service needs--it's worth the no-hassle experience. More

I have used Crown GMC service and specifically with Harry Ossenberg for over 6 years now and never been dissappointed with there service. My service advisor, Harry Ossenberg, is as personable and helpful as Ossenberg for over 6 years now and never been dissappointed with there service. My service advisor, Harry Ossenberg, is as personable and helpful as they get. I also bought a new 2011 GMC Denali HD pickup and over a year ago and delt with Carrie Pennington and Mark Biddy, both outstanding sales personel. More

I made appt with Chris to test drive car , I drove an hour from Tampa and he was not there .Carrie said he would be 20 min late,I waited an hour he never showed up. Jim Jones let me test drive car but co hour from Tampa and he was not there .Carrie said he would be 20 min late,I waited an hour he never showed up. Jim Jones let me test drive car but couldnt go with me so I got lost, I wanted to buy car it was priced 26,500 , when car written up by carrie it was changed to 28,500 I was upset at this point because I waited an hour, then they switch the price on me , Jim took the sticker price off the car and acted surprised that the car was priced higher, then I ask to go lower and Jim says thats the lowest price, I walked out , this is not the way to treat a customer. How rude, they kept saying we will take good care of you, sorry to make you wait, etc etc, and then they play games with the price. I will tell all my friends to stay far away from this dealership, its not the right way to do business. THe salesman doesnt show up for appt, the manager jacks up the price of the car and the salesman they throw me with at the last minute conveniently forgets he SAW the price or took the sticker off the car. Disgraceful customer service, disgraceful way to treat a customer who drove an hour to test drive a car, More

I purchased a 2012 buick regal,and traded in a 2007 buick lacross,I was treated very well by the salesman Job Haugabook,very professional and made you feel like he was making shure you were satisfied with th lacross,I was treated very well by the salesman Job Haugabook,very professional and made you feel like he was making shure you were satisfied with the car Thank you.Very happy with my experience at crown. More

This was the most comfortable car dealership experience we've ever had. No pressure and everyone was very friendly and courteous. Brian is laid back but was thorough in explaining the Verano's features. we've ever had. No pressure and everyone was very friendly and courteous. Brian is laid back but was thorough in explaining the Verano's features. Brian, Carrie & Jim clearly communicated the details. This is our 4th Buick & we'd definitely recommended this dealership. More

I have purchased about 30 vehicles, new and used, over the past 15 years for friends and family members who don't like to set foot in a car dealership. They need not have worried if they visited Crown Bui the past 15 years for friends and family members who don't like to set foot in a car dealership. They need not have worried if they visited Crown Buick GMC and dealt with people like Matt Williams, the salesman I worked with at Crown. Matt was courteous,helpful and very customer focused ... and I never got the idea that he was selling me anything. He did everything he said that he would, and continually followed up to answer questions that I had. He also patiently explained how to operate the car I was interested in (some of the knobs and buttons were confusing). I also worked with two managers, Carrie Pennington and Al (don't know last name), who were very helpful. Even the negotiation was congenial and not adversarial. I wound up purchasing a 2010 Honda Civic in mint condition with 3,600 miles for my sister in Kentucky ... at an excellent price. The fact that I was purchasing a car in Florida for someone in Kentucky could have made things a lot more difficult, but Crown Buick GMC handled sending the paperwork to her to sign (and title/tag transfer) and got it back quickly. Everything went smoothly. Matt Williams and this dealership know what they're doing, and they made this easy. This should be the way all cars are sold. More

Harry Ossenberg's professionalism and customer service skills should be a benchmark for all employees. As a women Harry makes me feel very comfortable; with his sincerity for my well being regarding a skills should be a benchmark for all employees. As a women Harry makes me feel very comfortable; with his sincerity for my well being regarding any work that my vehicle needs and I know I am not being taken advantage of because I am a woman. This is a definite plus.... I followed Harry from Scott and I appreciate his honestly, helpfulness and knowledge. Harry always describes the services recommended along with charges I can expect. I never feel pressured but I always feel well informed by Harry which enables me to make decissions. I trust him and never question the information he provides. Again, I want to express that Harry is an exceptional representative of your company. If I know of anyone needing services I would highly recommend your dealership and would alway tell them to request Harry Ossenberg as their service advisor. Carol G. More

I bought a new Buick Enclave from Dan in June. I am very busy, pregnant and two small children. I told Dan I did not like to spend a lot of time in the dealership buying a vehicle. He said no problem. He ha busy, pregnant and two small children. I told Dan I did not like to spend a lot of time in the dealership buying a vehicle. He said no problem. He had me do an online credit application and then stop by to look at the model I wanted and brought in my trade. We took a test drive and he appraised my trade. Total time at the dealership was a half hour. Dan brought in the model I wanted from another dealer. I came in on Saturday to sign some preliminary paperwork which took five minutes as Dan had it all ready. I then took my husband and two children to lunch and a movie. After the movie, we came back to Crown,met with Jim Zabel the business manager, and we were out in less than a half hour. Total time spent at the dealership was about an hour and a half. I told Dan it was the best sales experience I ever had. More