Crown Buick GMC

It was time for my car's service (oil change & checkup), and I scheduled my appointment very easily. I arrived, and they took care of me right away, and advised that all was well, but I needed a checkup), and I scheduled my appointment very easily. I arrived, and they took care of me right away, and advised that all was well, but I needed an air filter. Told them OK, and then they took care of it. Harry Ossenberg is a great service advisor, and always keeps you informed as to what's happening with my vehicle. This was the first time that I could also "stay and wait" for my car, instead of just leaving it. Your new showroom, and waiting area are beautiful, and is kept very clean. I also must say that service tech Owen Runacres is a great asset to your Buick dealership. I trust him "COMPLETELY" with my car, and always ask for him to service our cars. Keep up the great work!!!!! Gail Ihrig, Seminole, FL More

I always have my autos (2000 & 2001 LeSabres) serviced in a timely basis, and the customer service provided by Harry Ossenberg and Owen Runacres is excellent and offered in a congenial manner. A serviced in a timely basis, and the customer service provided by Harry Ossenberg and Owen Runacres is excellent and offered in a congenial manner. Any problems are identified and after obtaining authorization to proceed, the work is completed in an efficient and timely manner. Follow up for next service times are always provided as a guideline, and the discount coupons provided by Crown Motors/Buick are always appreciated. The waiting area and rest rooms are clean and well-maintained, and all staff are friendly and cordial. One idea for considertion is to have a quiet room enclosure for reading (no TV) while waiting for servicing to be completed. That would be awesome! Sincerely, E. Allen Schultz More

Harry Ossenberg has taken care of our cars for years, as we have followed him from each dealership he has been apart of. He is very professional, personable, and honest with us. I can't say enough good th we have followed him from each dealership he has been apart of. He is very professional, personable, and honest with us. I can't say enough good things about dealing with him in the service department. More

The Crown Buick service center provides excellent customer service. They are polite and in my experience honest about what maintenance may need to be performed on my vehicle and what may need to be customer service. They are polite and in my experience honest about what maintenance may need to be performed on my vehicle and what may need to be done in a future visit. I have been happy with the quality of work they provide and in the off chance that something wasn’t right they would stand behind their workmanship. The staff is friendly and I have seen them go out of their way to treat customers as VIP. My overall experience has been great – no complaints. Of course their pricing is a little higher than you can find at some other places but you have that security of knowing they have certified technicians working on your vehicle and they stand behind their work. More

The wife and I were treated well at Crown Buick and they fixed the problems we had. The 4 cylinder Terrain ran rough and rattled sometimes when first started. This problem was from day one. I didn't realize fixed the problems we had. The 4 cylinder Terrain ran rough and rattled sometimes when first started. This problem was from day one. I didn't realized how rough it was running until Crown fixed it. I just thought it was because of the four cylinder engine. We where giving a nice loaner each time we were there. I do have a concern about the Terrain having so many problems! >1. Seat adjustment. >2. Lift gate actuator. >3. Timing chain, tensioner, 2 valves and etc. We told the dealership where we bought the Terrain about our concerns, but were never addressed More

Mike Gregory was very nice and responsive to our concerns about an intermittent engine noise. Let us use a courtesy vehicle while our car was being serviced and kept in communication with us during the repai about an intermittent engine noise. Let us use a courtesy vehicle while our car was being serviced and kept in communication with us during the repair. We are very happy with our 2011 GMC Terrain and it seems like it runs better than ever now. We also used the collision service for repairing a dent in the door. They did a great job as well. More

All things being equal, the brand new state-of-the-art showroom/service department makes the wait much more bearable. The service manager, Greg Berry, is nice to work with, and they had me in and out in showroom/service department makes the wait much more bearable. The service manager, Greg Berry, is nice to work with, and they had me in and out in pretty much no time. I'm registered online with the Crown Motors site, so I get coupons and special deals in my e-mail every month. And, as always, the work they do on my Sierra is the best. More

We have always been extremely happy with the service provided by Harry Ossenberg. He has been assisting us for at least 15 years and go to him for all work needed on our Buicks. He is professional, fr provided by Harry Ossenberg. He has been assisting us for at least 15 years and go to him for all work needed on our Buicks. He is professional, friendly and knowledgeable. Doris Smith is always helpful at the service counter, quick with a smile and very efficient. We thank them both. More

This is a first class dealership in every way. I have purchased many new vehicles in my years at various dealerships and Crown Automotive is one of the top in its class for overall satisfaction in my eye purchased many new vehicles in my years at various dealerships and Crown Automotive is one of the top in its class for overall satisfaction in my eyes. From the moment I walked through the doors we were treated with respect and taken care of in a prompt and personal manner. There was no pressure from anyone we dealt with and we were given an honest and fair price for both our trade-in and the new vehicle purchase. I would highly recommend Crown Automotive to anyone looking to purchase both a new or a used vechicle. Our salesman, Mike Taylor was new to the dealership and he was great. I think he gave excellent customer service and is surely a great addition to their staff. More

Greg Berry has been my service advisor for over 5 years. He is always very pleasant and has a through knowledge of his products and service making it the main reason I continue to return to Crown GMC. He is always very pleasant and has a through knowledge of his products and service making it the main reason I continue to return to Crown GMC. More