Crown Buick GMC

Awesome service department! They have earned a new customer I brought my 2007 G6 convertible in to be repaired at Dick Norris. Dick Norris GMC did NOT have the expertise to handle this repair and ultimately ca I brought my 2007 G6 convertible in to be repaired at Dick Norris. Dick Norris GMC did NOT have the expertise to handle this repair and ultimately caused further damage ($600+) to my convertible top, which made it unusable altogether. Crown Buick GMC repaired the damages to bring the car back into its previous state. The original repair to fix a broken hinge could not be successfully complete since GMC quit making the required parts. To ensure I could still use my convertible top, their expert service repairmen knew that the hinge was to operate a COSMETIC part of the vehicle. As a result, they simply removed the COSMETIC cover and I left with a fully functional vehicle! So very pleased with their expertise and they have gained a new customer. I will be back to this dealership again to purchase my next vehicle. Moving forward, I will not only have my 2007 G6 convertible serviced here, but also my 2011 GMC Acadia! More

Service on my brand new Verano I started my lease on my brand new verano on July 3rd and unfortunately a few days later found my windshield was leaking. I contacted Crown Buick righ I started my lease on my brand new verano on July 3rd and unfortunately a few days later found my windshield was leaking. I contacted Crown Buick right away and they had me come in right after work to leave my car with them so they could make sure it was fixed properly. Unfortunately it took 8 days because due to the leak a few piece of the interior had to be replaced but they provided me with a loner car for the entire time they had my car. I was so happy they took care of my windshield with no question, gave me the loner car and kept me updated daily. The only thing I didn't like was not having my new car but at least I knew my car was being fixed properly. Greg in service was excellent! Thanks Greg. More

Ray's watch party! I brought some of my kids to the watch party, greatly appreciate you all hosting and providing a VERY nice food table :) I brought some of my kids to the watch party, greatly appreciate you all hosting and providing a VERY nice food table :) More

Wonderful Experience Going to crown Buick for a new car was the best decision ever. I never in a million years would of thought I wold be driving a Buick but I purchased a Going to crown Buick for a new car was the best decision ever. I never in a million years would of thought I wold be driving a Buick but I purchased a 2014 Verano and I am in love. Doug Ramon and Jeff Cross have both helped me though the car buying experience and went above and beyond to help me get into my new car. I didn't feel like I was being taken advantage of and everyone at the dealership was so friendly. Thank you guys so much! More

Great Car Buying Experience I have been looking for an SUV for a while and decided to do some research online about the GMC Acadia. I found a vehicle that i liked from Crown's pa I have been looking for an SUV for a while and decided to do some research online about the GMC Acadia. I found a vehicle that i liked from Crown's page and asked for more info. Later on, I received an e-mail from Tammy about the car and her contact info. I called her to set an appointment and before i knew it I was driving away in a new Acadia. Tammy was very helpful and soft-spoken which really made the experience better. The only bad thing I could say was the amount of time it took, but then again you're buying a car. its not like you're going to the store to buy milk and eggs. Thanks Tammy! More

WORTH THE TRIP Living 4 1/2 hours away from this dealer I was hesitant about going there but I found the exact car I wanted in one of their ads. I called them and sp Living 4 1/2 hours away from this dealer I was hesitant about going there but I found the exact car I wanted in one of their ads. I called them and spent a lot of time on the phone with Tammy Wagner. After a number of calls back and forth I decided it was worth taking the drive. When I arrived Tammy was waiting for me with a welcoming smile and with the car awaiting my test drive. She was truly great. SHe understood that I had made a long trip just to get to their dealership and promised to do all she could to make the deal for me. She was mist successful. Crown Buick GMC gave me one of the easiest and most comfortable buying experiences I have ever had. Tammy is a delight and a lovely person. We laughed and just had a relaxing time while taking care of all that had to be dealt with. Even though it is indeed 4 1/2 hours away from where I love, I would again happily deal with Crown Buick GMC and especially Tammy Wagner. It was truly...WORTH THE TRIP!!! More

Michael Gregory Due to an extended delay of service on a previous visit, Mike offered a "courtesy credit" for an oil change on my next visit. That came in May - imag Due to an extended delay of service on a previous visit, Mike offered a "courtesy credit" for an oil change on my next visit. That came in May - imagine my surprise that he would remember the circumstances from the last visit and cheerfully honored his "courtesy credit." The work was done quickly and cleanly while I waited in their very clean waiting area, drinking coffee from their customer courtesy "kitchen" (which also had fresh baked chocolate chip cookies)! My thanks to Mike and his crew! More

Excellent Experience with sales along with service I was in the market looking for a car and found the vehicle I wanted at a very low price compared to what was on the market. The second time was deali I was in the market looking for a car and found the vehicle I wanted at a very low price compared to what was on the market. The second time was dealing with service which was just as pleasant as the first time being at the dealer ship Michael Gregory was very helpful and willing to go the extra mile to make sure my satisfaction was met. I would definitely recommend this dealership More

GREAT SERVICE FROM MICHAEL GREGORY AND JAMES KOBER We had a tire blow out on our Buick Enclave and wanted to replace all the tires...having purchased the car thru Crown Buick we called and got a quote We had a tire blow out on our Buick Enclave and wanted to replace all the tires...having purchased the car thru Crown Buick we called and got a quote from Michael Gregory..which was lower than several other tire companied in our area. They had the tires in stock and was told to come down right away and the would to the work with not waiting. Again Crown Buick..provide 1st class service !! Our service tech. James Kober also provided great support with Michael Gregory... Thank you for taking care of us again !! Really happy to do business with Crown Bucik More

GREAT SERVICE FROM JAMES KOBER OUTSTANDING SERVICE FROM JAMES KOBER. OUR BUICK ENCLAVE HAD A RECALL ON IT AND JAMES QUICKLY SCHEDULED IT. AS THE CAR WAS DUE TO IT'S REGULAR SERVI OUTSTANDING SERVICE FROM JAMES KOBER. OUR BUICK ENCLAVE HAD A RECALL ON IT AND JAMES QUICKLY SCHEDULED IT. AS THE CAR WAS DUE TO IT'S REGULAR SERVICE HE PROVIDED US WITH THE INFORMATION AND ALSO TOOK CARE OF THOSE NEEDS. JAMES CALLED US WITH UPDATES AND DELIVERED THE CAR ON TIME. HE REFLECTS THE POSITIVE GOALS OF CROWN AND MAKES YOU FEEL YOU ARE PART OF THE CROWN FAMILY. THANKS FOR CARING AND DOING A GREAT JOB !! More