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Crown Buick GMC
St. Petersburg, FL
3,703 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,703 Reviews of Crown Buick GMC
March 24, 2016
Emergency wheel bearing fix Your service people were courteous and friendly. They quickly diagnosed and fixed my problem without my having an appointment. The entire process t Your service people were courteous and friendly. They quickly diagnosed and fixed my problem without my having an appointment. The entire process took less than 2 hours. Since I am in Florida on vacation this meant that I can drive home to Maryland without any worry. More
by sea
Employees Worked With
William Hevel
March 24, 2016
only took an hr to fix the recall after the recallwas fixed. they washed my pollen filled car. very happy about the whole thing. my wait time was only and hr, plus they had coffee and after the recallwas fixed. they washed my pollen filled car. very happy about the whole thing. my wait time was only and hr, plus they had coffee and other items to drink More
by sandra 123
Employees Worked With
William Hevel
March 22, 2016
#1 Customer Service Sale Consultant Mr. Mike Clark was awesome!! It is very hard to find great customer services and dealing with Mr. Clark was overall great experience or what I would c Mr. Mike Clark was awesome!! It is very hard to find great customer services and dealing with Mr. Clark was overall great experience or what I would call a perfect experience. A perfect experience is something that a customer loves to receive from an organization. More
by Ms L Thompson
Employees Worked With
Mike Clark
March 19, 2016
Oil change and recall Thanks for the great service.We are from Canada and have oil changed and a recall fixed on our 3500 GMC truck.Thanks so much.See you next year. Thanks for the great service.We are from Canada and have oil changed and a recall fixed on our 3500 GMC truck.Thanks so much.See you next year. More
by Dennis
Employees Worked With
Doris Smith, Dave Biagi
March 19, 2016
Excellent service from an honest guy Dave is one of the best Coustomer service guys in the buisness I've been in multiple times and have never been lied to surprised or let down by Dave w Dave is one of the best Coustomer service guys in the buisness I've been in multiple times and have never been lied to surprised or let down by Dave when I go in he is the only one I will deal with. More
by Jeremybarnes
Employees Worked With
Dave Biagi
March 19, 2016
Bad customer service I took my car for service....I end up paying more than one hundred dollars just for checking the issues because the service guy said that warranty did I took my car for service....I end up paying more than one hundred dollars just for checking the issues because the service guy said that warranty didn't cover any of those problems. The only thing the did was to reset the radio screen that really still have the same issue. What I really didn't like was his attitude when he wanted me to pay to have those issues fix from my pocket and I told him that I didn'the have that kind of money. His voice and attitude wasn't what I expected. Bad service . More
by gmc review
Employees Worked With
Dave Biagi
March 17, 2016
The visit could not have gone better! I had a 10:00 a.m. appointment. I was greeted right on time. I was brought to the desk of the service advisor, William Hevel. He couldn't have been I had a 10:00 a.m. appointment. I was greeted right on time. I was brought to the desk of the service advisor, William Hevel. He couldn't have been more welcoming...with a wonderful smile! It was decided that there was a problem with the air conditioner on the passenger side of the car. I was informed it would take a while. I was offered a ride back to the condo. The driver who took me home was so friendly! He made what could have been an uncomfortable ride a PLEASURE!! Later that day they called to say our car was ready and the driver was on his way back to pick me up! The car is fine and I couldn't have had a better experience at Crown Automotive!!! More
by GMC...Grandma's Magnificant Car
Employees Worked With
William Hevel
March 17, 2016
Wonderful Staff Amy Simpson made the experience a pleasure. She is very honest & knowledgeable. I never felt pressured to buy right away. Amy let me know about al Amy Simpson made the experience a pleasure. She is very honest & knowledgeable. I never felt pressured to buy right away. Amy let me know about all the options available. I would highly recommend dealing with her. More
by friday3311
Employees Worked With
Amy Simpson
March 16, 2016
Extremely customer oriented this is the most customer oriented service department I have ever used.The whole process is designed to make the customer feel that they are going to this is the most customer oriented service department I have ever used.The whole process is designed to make the customer feel that they are going to be taken care of. Their process/program should be used as training course for other dealerships. More
by Bourbon LaChance
Employees Worked With
Greg Berry
March 16, 2016
Tammy Wagner should be "SalesPerson of the Decade".. Got in touch with Crown Buick GMC last week via the online chat....was told the service manager would get back to me about the question I had and that Got in touch with Crown Buick GMC last week via the online chat....was told the service manager would get back to me about the question I had and that they had emailed me the information I had requested, Well, none of that happened, something I'm not surprised at. Never have had any good response or treatment from the service dept. there. Yesterday, Tammy called and left a Birthday message on my phone. Something she didn't have to do, I bought my car over a year ago.... But that is what makes Tammy, Tammy. I called her back to thank her for the greeting, then passed along the delay from the Service dept and the issue I was having. In less than 3hrs, I had all the informantion I needed and then some. If I ever need another vehicle and have to do business that way, Tammy has mine..... Goes above and beyond every time. More
by nightrn1@gmail.com
Employees Worked With
Tammy Wagner
