Crown Buick GMC

Helped answer questions/concerns regarding GMC We were in the process of selecting between like GMC and Chevrolet truck models when we went on vacation. Our hope was to make a determination while We were in the process of selecting between like GMC and Chevrolet truck models when we went on vacation. Our hope was to make a determination while on vacation, then order our vehicle when we returned home (out of state). We met with Dorothea Pack at the dealership and explained what we were doing. Trying to come as close to a apples-to-apples comparison as possible. We explained we were from another state, and that we wouldn't be purchasing the vehicle from them if GMC was selected. I believe she was appreciative of us being upfront with her; and she took the time to answer our questions and concerns, actually going through the some of the vehicles in the lot looking at the options. She even let us test drive one to check out the ride and handling. She was concerned about our impression of GMC. Wish I could say the same thing about one of Chevrolet dealers who didn't want to "waste" his time. Thank you Dorothea for your time. More

Good service It took a while to get my vehicle custom ordered from the factory. Seems to be a GMC issue. Once the vehicle came in the Crown team did great to get m It took a while to get my vehicle custom ordered from the factory. Seems to be a GMC issue. Once the vehicle came in the Crown team did great to get me on my way. Thanks Tom, Amy and Goerge! More

Great Service even thought it was bad news This was a last ditch effort to try to determine what was wrong with my car. I'd taken it to several different small mechanic shops to just get the This was a last ditch effort to try to determine what was wrong with my car. I'd taken it to several different small mechanic shops to just get the run around. I arrived at m appointment time and was promptly greeted. They had a nice waiting area with coffee and water. Chris Sullo was so helpful and explained the different steps they would take to try to diagnose the problem. He even had me drive around with the mechanic to ensure that he hear the noise. Brian the mechanic was very courteous and genuinely seemed to care about finding what was wrong. They provided a free shuttle to work, and the gentleman that drove was great. Friendly, and promptly got me to and work. They did find the problem, and explained at length my options and gave great recommendations. My car even got a free wash while it was there. Even though the news wasn't great, I can only rave about the service I received. More

great team but one .one out of five After buying another door handle for my car from Jeffery at the parts dept. I couldn't get my car started.I asked Jeffery If he could look at the disp After buying another door handle for my car from Jeffery at the parts dept. I couldn't get my car started.I asked Jeffery If he could look at the display on the dash .He told me I would have to get someone from the service dept he didn't know anything about our car.I was going to service next for a recall fix but I had to get there.I.m using a cane and my husband is going through chemo my husband wasn't to happy with Jeffery neither was I.I was using my daughter in laws car not real sure of all the buttons and stuff on it. So I sat in the car and Called Crown sorry I don't the very nice and helpful lady who transferd us to Brian in Service told him what was going on with the car he said he would send a guy right over This Was Jerry very pleasant took care of it right away.I had the wheel turned to far and I forgot that can happen so it was locked tight.Jeffery could have either looked at it or called service for us he was to busy having a cig.Then I met Brian set up appt. for Monday.Went In Monday met Joanne Gecivich in Service she was awesome walked around Met Mario in Sales. Great Salesman .Next I was driving the next car I want .He is good,He told me all about leasing a car something Im thinking about.I told him maybe in three months as I Have been the co signer for my children three more payments on the car I am using now .I have been buying alot of cars from Crown for years.Love the new show room,the team members are all so helpful everyone except Jeffery I feel its time someone has that one on one talk about customers service. I do have to go back today the CHECK light is on after the recall was done .No Big Deal. More

Great experience! Thank you to saleswoman Lisa Guttery who made our recent car shopping experience a breeze. Her hard work in finding us all of the best deals, plus her Thank you to saleswoman Lisa Guttery who made our recent car shopping experience a breeze. Her hard work in finding us all of the best deals, plus her personal attention and follow-up made the process so clear and simple and our choice to go with Crown Buick very easy. We ended up buying two new cars after she laid out all the options for our previous lease and GM discount plan. We are very satisfied with our new Encores and especially with the efforts Lisa made at earning our trust and business. More

Excellent The greatest Dealership. Everyone is friendly treats everyone like a Queen or King !!!! I'm a very busy women and do not have time to spend at a deal The greatest Dealership. Everyone is friendly treats everyone like a Queen or King !!!! I'm a very busy women and do not have time to spend at a dealership. I get in and out very quick. Chris Sullo Is the BEST EVER He knows what hes talking about and ALWAYS goes the extra mile... Thank You Chris More

Great customer service. Crazy busy mom of two. Alternator went out and needed it fixed right away, I was so stressed out because I had to pick up my son and take him to music Crazy busy mom of two. Alternator went out and needed it fixed right away, I was so stressed out because I had to pick up my son and take him to music class and had no time to fix my car. Dave really took care of me and my daugther. He arranged a vehicle to take us home safely and made sure to call us with details and updates. He went above and beyond and I couldn't be more appreciative. Looking forward to working with him. He also took care of an annoying issue with my truck that I've been trying to get fixed for almost 4 years. Thank you Dave Biagi More