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Crown Buick GMC

Metairie, LA

Overview
Employees
Reviews
Vehicles
4.7
2,419 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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2121 Clearview Pkwy

Metairie, LA

70001

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Showing 2,419 reviews

July 27, 2024

Kaitlin always goes above and beyond to ensure she provides excellent customer service. She is the best in the business. More

by CHADO8215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin in service
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July 26, 2024

I was very pleased with the service I received at Crown. A technician was brought out to see if a quick fix was possible. I appreciated that they took the time to check on that first! Great communication an More

by JEN_KERWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Crown Buick GMC responded

Hi there! Thank you for your kind words! We're glad you appreciated our efforts to provide a quick fix and the great communication. We look forwarding to helping you in the future. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 26, 2024

Our company has purchased over 15 vehicles from Crown. Scott and the service team have always been professional and extremely helpful More

by angelle0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Crown Buick GMC responded

Hi Angelle, Thank you for your continued trust in Crown Buick GMC! We're delighted to hear that Scott and the service team have always provided professional and helpful service. We look forward to serving you again. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 26, 2024

The experience of buying a new car at Crown Buick was very positive. Everyone that helped us was kind and informative. More

by JEANNE2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy, Toby Bourg, Alexis Diaz
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Jul 26, 2024 -

Crown Buick GMC responded

Hi Jeanne, Thank you for sharing your positive experience at Crown Buick! We're glad to hear that our team was kind and informative. We appreciate your feedback and look forward to serving you again. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 26, 2024

Great experience! Brandy was fantastic! Everything went smoothly and everyone was very friendly. I would recommend Crown Buick to everyone. More

by JAYNEGUILLOT1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandy Mayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Crown Buick GMC responded

Hi Jayne, Thank you for the great feedback! We're thrilled to hear Brandy provided fantastic service and that everything went smoothly. We appreciate your recommendation and look forward to serving you again at Crown Buick!

July 25, 2024

Service was very good and Kyle Kennedy explained what type of service I was getting, called me back to let me know my car was ready for pick up. The service department was great and everyone is very nic More

by cbscarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
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Jul 26, 2024 -

Crown Buick GMC responded

Hi there, Thank you for your feedback! We're glad to hear Kyle Kennedy provided excellent service and kept you informed about your car. We appreciate your kind words! Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 25, 2024

Always super courteous and helpful. As always, Fast repair turn around and done right!! Highly recommended! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
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Jul 26, 2024 -

Crown Buick GMC responded

Hi Kevin, Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. We look forward to helping you in the future. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 25, 2024

Service department did not fix my vehicle after saying the part was in but wasn’t . I was told they never ordered but when we made the appointment were told it was in then was told they looked to see if t More

by LOISEL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kennedy
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Jul 26, 2024 -

Crown Buick GMC responded

Hi there, I'm sorry to hear about your recent experience with our service department. It sounds like there was a misunderstanding regarding the part availability, and I apologize for any inconvenience this has caused. We value your business and want to make things right. Please contact our Service Manager directly so we can resolve this issue promptly. rgurtner@crownbuickgmc.com Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 24, 2024

Joe Grego was awesome and so was Alexis in accommodating my situation. I love the new Acadia but was only able to drive it a few short miles. It seems there is an electrical issue that is draining the bat More

by SPAISANT0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Crown Buick GMC responded

Hi there, I'm sorry to hear about the issues you're experiencing with your new Acadia. It’s concerning to hear about the electrical issue and the battery problems. I understand your frustration, especially after the initial excitement of your purchase. Please reach out to me directly so we can address this situation and work towards a resolution. We value your feedback and are committed to making this right. jennas@crownbuickgmc.com Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 24, 2024

service was very good, and the people are nice. My vehicle was on time. My wait time was minimal. More

by SUNBEAM421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Crown Buick GMC responded

Hi there, Thank you for your feedback! We're pleased to hear that you had a positive experience with our service, enjoyed minimal wait time, and found our team to be nice. We appreciate your business and look forward to serving you again! Jenna Sellstrom BDC/Internet Director Crown Buick GMC

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