Crown Buick GMC

Unsatisfying The check engine light was Mercer resolved in the last visit. It was turned off by Tech. Informed Mr. Larry Oggs of my problem who was very concern. S The check engine light was Mercer resolved in the last visit. It was turned off by Tech. Informed Mr. Larry Oggs of my problem who was very concern. Service advisor was nice but even with the advice and recommendations by GM TECH, I was told by the advisor, no solution was found. This was after keeping my vehicle 3 weeks. Advisor said she and their Tech. were frustrated. Consider trading it in nothing else they could do. Really. More

Great service! Courtney Schmalz is a great service advisor fast and friendly; she will be honest and up front with you. Definitely go see her if you have any vehicle Courtney Schmalz is a great service advisor fast and friendly; she will be honest and up front with you. Definitely go see her if you have any vehicle issues More

Oil change I was in for a regular oil change service. I had obtained four coupons for free oil changes, two manufacturer and two comp when I bought the car two y I was in for a regular oil change service. I had obtained four coupons for free oil changes, two manufacturer and two comp when I bought the car two years ago. When I picked up the car they said I had to pay because a coupon had expired and I used the last available to me six months earlier. I didn’t complain. I paid the bill and left. This is the third vehicle I have bought from this dealer in eighteen years. The least they could have done was waive the one expired coupon and let this oil change be on them. NOT GOOD CUSTOMER SERVICE IS WHAT I CALL THAT. I’m done. More

Amazing Customer Service/Overall Experience Amazing Customer Service/Overall Experience. I visited other dealerships before purchasing my car from Crown Buick GMC and I wasn’t satisfied until I Amazing Customer Service/Overall Experience. I visited other dealerships before purchasing my car from Crown Buick GMC and I wasn’t satisfied until I went there, I just knew it was the right choice!! More

Awesome Todd Leaumont and Scott Sparks continue to meet our sales expectations. They are the reasons we continue to make Crown BUICK GMC our dealership of cho Todd Leaumont and Scott Sparks continue to meet our sales expectations. They are the reasons we continue to make Crown BUICK GMC our dealership of choice. More

check engine light on I would have given you 5 star rating but when i called to bring my car in I was told to be there for 8:30 and I was. I left the dealership for awhile I would have given you 5 star rating but when i called to bring my car in I was told to be there for 8:30 and I was. I left the dealership for awhile when i called 2 hours later the car had not even been looked at. At other dealerships when i was told a time to bring my car in that was an appointment. I made it clear that I had traveled 2 hours to get there and needed my car fixed or I needed to know if I had to leave it. As soon as I explained this again which I had already told the person that i dropped it off to in the morning that and I had said it to the person when I made the appointment, once the communication issue was resolved my car was fixed within an hour. More

Check engine light issue They were very professional and polite. I will return to the dealership with any further issues. They found the issue and corrected it in a timely man They were very professional and polite. I will return to the dealership with any further issues. They found the issue and corrected it in a timely manner. More

Checked everything at no charge! Received an onstar email saying something needed to be checked on the engine. Made an appointment, they took us right away, did not have to wait very Received an onstar email saying something needed to be checked on the engine. Made an appointment, they took us right away, did not have to wait very long. They checked everything and no charge for anything. More

Great Experience My service and parts appointment was really enjoyable. Everyone is so customer service oriented. After I arrived the service department became very b My service and parts appointment was really enjoyable. Everyone is so customer service oriented. After I arrived the service department became very busy and the team handled everyone with attention and respect. More

Great dealership to work with It was a very smooth process to get into a new vehicle. Sales was very easy to work with, and got me a price on the vehicle that was workable in my bu It was a very smooth process to get into a new vehicle. Sales was very easy to work with, and got me a price on the vehicle that was workable in my budget More