Crown Buick GMC

with reservations don't understand why u need an appointment if you are going to keep my vehicle all day. Dropped my car off the nite before and it still was not ready don't understand why u need an appointment if you are going to keep my vehicle all day. Dropped my car off the nite before and it still was not ready by 1 o'clock the next day for recall work More

Recall I had a recall on my car for my airbags. I received a flyer in the mail stating that I could bring my car to any GM dealership and they would take car I had a recall on my car for my airbags. I received a flyer in the mail stating that I could bring my car to any GM dealership and they would take care of me. I brought my car to them on a Friday and I let them know my situation. They were very rude because I didn’t have an appointment. They told me they would order the part, which would take about 2 days, and then call me to bring my car in. I asked for a rental car and they told me to keep my car. I told them that I have a recall on my air bags and that it’s probably not safe to drive and they said they can’t do a rental with a recall. 2 weeks later they finally call me. I make an appointment for 8:15am and I asked how long it would take. She said 2 hours once they get to it. I was like what do you mean once they get to it. If I made an appointment for 8:15 they should take my car at 8:15. They told me the shop was backed up and that I could make an appointment for another day. I will not be bringing my car back to this dealership. The people were rude and I feel like I wasn’t taken seriously. I mean I had a recall on my airbag and they just wanted me to keep driving my car. What if I got in an accident. They had no concern for my safety. More

Great visit In and out in a timely manner. just the way working people appreciate. everyone was very pleasant and professional. and I would highly recommend an In and out in a timely manner. just the way working people appreciate. everyone was very pleasant and professional. and I would highly recommend anytime. More

Problems not completely corrected. Stains on interior roof from prior service not cleans. Antenna replaced to correct radio reception issue. Mildew order still present when turning on Stains on interior roof from prior service not cleans. Antenna replaced to correct radio reception issue. Mildew order still present when turning on a/c system, even though they cleaned and deodorized. Followed recommendations to turn off a/c when car not in use, but order persists. More

Always a great experience! Everyone at crown always treats me as if I’m the most important customer they have. They never fail to provide the best customer service. Everyone at crown always treats me as if I’m the most important customer they have. They never fail to provide the best customer service. More

Mr will is the man with the plan I never thought I would be financing a car but mr will got me thinking about my credit he walked me through the whole process he held my hand throught I never thought I would be financing a car but mr will got me thinking about my credit he walked me through the whole process he held my hand throught it and I thank him for all his work one thing I can truly say is mr will never leave you empty handed and he makes sure that you are a happy customer he also made sure I got what I can afford I will never get a car from no where but Buick thanks so much mr will More

Repeat Customer I am & will continue to be a repeat customer at Crown Buick. Each experience has been excellent. I’m on to my second automobile & soon to be a third. I am & will continue to be a repeat customer at Crown Buick. Each experience has been excellent. I’m on to my second automobile & soon to be a third. More

Consistent Quality and Trustworthy Service I always have confidence that my truck will be serviced properly and I will be treated fairly at Crown. I've never had my truck serviced anywhere else I always have confidence that my truck will be serviced properly and I will be treated fairly at Crown. I've never had my truck serviced anywhere else because I've never had a bad experience here. More

Well, I received assistance immediately I received assistance as soon as pulled into the dealership, questioning where I could possibly park. After I received the answer from Will, the busin I received assistance as soon as pulled into the dealership, questioning where I could possibly park. After I received the answer from Will, the business began... He walked me through every step of the way and was very professional in doing so from beginning to end.. He asked if I understood, did I have any questions, and patiently answered. More

Great Fast and Phenomenal experience thanks to Will Thanks to Mr. Will Montgomery I left out of Crown Buick GMC a very satisfied customer I appreciate his kindness and patience, also I didn’t feel press Thanks to Mr. Will Montgomery I left out of Crown Buick GMC a very satisfied customer I appreciate his kindness and patience, also I didn’t feel pressured to get the car because his customer service is excellent I will be recommending more family and friends so they can experience what good customer service is like. More