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Crown Buick GMC
Metairie, LA
2,734 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,734 reviews
January 06, 2024
It always takes way too long. Over two hours for an oil change is ridiculous. The department definitely needs planning help. I should not have to leave my car for 3-4 days before Over two hours for an oil change is ridiculous. The department definitely needs planning help. I should not have to leave my car for 3-4 days before they can even look at why a certain alert goes off. I want to use the dealership for my car’s needs, but these issues are pushing me away. More
by SHELLEYLTHOMPSON
Verified CustomerEmployees Worked With
I don’t know who I worked with
January 05, 2024
Kevin was a huge help! We feel that we had our needs met and the service we got even after purchase was exceptional! We feel that we had our needs met and the service we got even after purchase was exceptional! More
by NADAMS6908
Employees Worked With
January 05, 2024
Great service. I am very satisfied with the work they performed on my vehicle and will bring my vehicle back in the future. I am very satisfied with the work they performed on my vehicle and will bring my vehicle back in the future. More
by FRANKDATANK721
January 05, 2024
Crown Service Dept was very professional and efficient. They didnt waste any time. I was also able to be comfortable and work remotely while they did maintenance on my truck. Great job! They didnt waste any time. I was also able to be comfortable and work remotely while they did maintenance on my truck. Great job! More
by ROIM
Employees Worked With
January 05, 2024
Zach and the rest of the staff at Crown Were very helpful and informative with whatever we needed concerning our recent purchase 😀 helpful and informative with whatever we needed concerning our recent purchase 😀 More
by marierasher
January 04, 2024
Made sure to follow up see how things were going. Made sure we knew how to handle things Made sure we knew how to handle things More
by ifish_2
Employees Worked With
January 03, 2024
Joe Grego made this experience a great one ! We appreciate his dedication to finding us what we wanted and needed . We are grateful . Thanks Joe! We appreciate his dedication to finding us what we wanted and needed . We are grateful . Thanks Joe! More
by JULIEZ804
Employees Worked With
January 03, 2024
I was very pleased with my salesperson KIMBLE he made the whole process with buying a new car and trading a old one very easy. I am also happy with my new purchased always wanted a buick whole process with buying a new car and trading a old one very easy. I am also happy with my new purchased always wanted a buick More
by TJBUTLER0903
Employees Worked With
January 03, 2024
Exceptional customer service is characterized by prompt responses, a genuine willingness to assist, and a proactive approach to problem-solving. Companies like Crown Buick that prioritize customer satisfac responses, a genuine willingness to assist, and a proactive approach to problem-solving. Companies like Crown Buick that prioritize customer satisfaction create a positive experience, fostering trust and loyalty. Effective communication, empathy, and going the extra mile set the foundation for a memorable and commendable customer service experience this is what Zachary exemplified. I love my vehicle and I’m so grateful that great customer service still exists. More
by averya_peterson
January 03, 2024
The salesmen are extremely helpful and very knowledgeable about the vehicles that they are selling I would like to thank my salesman Joe Grego Jr for all his help. Also thanks to the Finance Department for d about the vehicles that they are selling I would like to thank my salesman Joe Grego Jr for all his help. Also thanks to the Finance Department for doing their part in the closing of two GMC trucks this past weekend. More
by DALLASKINLER
