Crown Acura

Sorry this is so long, but the story reveals the exceptional relationship my wife and I have established with Bart Bartley at Crown Acura. We moved to St Petersburg, FL in 2011 and had been in his h exceptional relationship my wife and I have established with Bart Bartley at Crown Acura. We moved to St Petersburg, FL in 2011 and had been in his hands until last year, bringing him our 2010 TSX and 2013 TL (which we bought in 2019). This past October we moved to Port Charlotte. Unfortunately, since Crown is now nearly 100 miles away, we opted to start taking our cars to Gettel Acura in nearby Sarasota much to our dismay at losing Bart. He'd been like family to us and had taken superb care of our vehicles always giving sound advice on what services to render and what not to. Back in November the battery died in the TSX (a common occurrence in hot humid Florida), but when I jumped it in order to get it to an auto parts store to replace the battery the car alarm kept going off (something that had never happened before). I poured through the manual to find out how to override the alarm and got nowhere, then YouTubed it but, surprisingly, also found no answer. I called Gettel next and spoke with the service person I had just seen the previous month for the first time, but he told me I'd have to bring it in so they could run diagnostics which would end up costing $135.00 (not to mention the $100.00 tow charge because their dealership was outside AAAs free towing range). I was shocked and disheartened and asked him if there was another option. He insisted there wasn't. I hung up and immediately called Bart. He said, "No, that's not right. All you have to do is jump the battery and then stick your key in the driver's door lock and turn it twice." I did this and it saved us probably $235.00. Either Gettel is incompetent or they wanted our money. Needless to say we have returned to Bart and Crown Acura despite the distance. That's a testimony of Bart Bartley's character and his knowledge. He's the best at what he does and he's the best experience we have ever had with vehicle service. He cares about his customers like no one else. I wholeheartedly recommend him to anyone looking for a competent and devoted service person. More

I have an older model MDX and my service manager John Shaw always treats me as if I have a brand new vehicle . My car is returned to me clean and running great after every service . It is because of this Shaw always treats me as if I have a brand new vehicle . My car is returned to me clean and running great after every service . It is because of this great service that I have been able to keep my vehicle for as long as I have . More

Excellent service department and advisor, Bart Bartley. Always friendly, helpful and prompt. Would buy from dealership and use their service department again. Always friendly, helpful and prompt. Would buy from dealership and use their service department again. More

It has been a pleasure working with Bart Bartley at the service department. He always makes sure to go the extra mile. Always corteous and thoughtful detail oriented. service department. He always makes sure to go the extra mile. Always corteous and thoughtful detail oriented. More

As everyone knows it’s not fun taking your car in for service. That changed for me when I started taking my MDX to Crown Acura. John Shaw always makes my visit enjoyable as possible. He’s pleasant, manne service. That changed for me when I started taking my MDX to Crown Acura. John Shaw always makes my visit enjoyable as possible. He’s pleasant, mannerly and knowledgeable. I trust his advice and know that my car will be in the best performing condition when I leave. John and the good service technicians are the reason , I keep returning. As John always says “ It’s My Pleasure “. He’s outstanding. More

Toby Lowry was my salesperson and it was such a relief to find somebody who isn’t your typical “dealership salesperson”. He was very friendly and professional and most importantly, didn’t play games. The who find somebody who isn’t your typical “dealership salesperson”. He was very friendly and professional and most importantly, didn’t play games. The whole experience made it worth the drive, coming from Bradenton to Clearwater. Definitely recommend him if you are interested in purchasing a vehicle. More

Logan Lane always helps me at Crown Acura…. .last time tire rotation and oil change…time before new battery. It’s always quick and easy! I love the service at Crown. It spoils you! Enjoy the .last time tire rotation and oil change…time before new battery. It’s always quick and easy! I love the service at Crown. It spoils you! Enjoy the car washes too!! Pat Rowe More

Chris D. and the Crown team were great to work with during my vehicle buying experience. I am repeat customer and they appreciated my loyalty. A couple iss and the Crown team were great to work with during my vehicle buying experience. I am repeat customer and they appreciated my loyalty. A couple issues not in the dealership’s control with the delivery of my vehicle but they helped address it and Crown went above and beyond to make sure I was satisfied and pleased with my experience at their dealership. I will definitely reach out again on my Acura needs. More

The Crown Acura Service department is amazing and provides excellent customer service. They do great work and make your auto service needs seamless. provides excellent customer service. They do great work and make your auto service needs seamless. More

Excellent Service & customer satisfaction. Crown Acura also provided me with a Acura TLX loaner car, while my Info Technology display panel was being repaired. Crown Acura also provided me with a Acura TLX loaner car, while my Info Technology display panel was being repaired. More