Crown Acura

I hate my car. I braced myself for a new transmission even while I hoped it was just a sensor. I showed up for the appointment with a laptop expecting to spend the I braced myself for a new transmission even while I hoped it was just a sensor. I showed up for the appointment with a laptop expecting to spend the entire day at the dealership (because that’s how long repairs ‘usually’ take, right?). I was out of there in an hour without a penny out of pocket! John Shaw was my service advisor and he discovered that my vehicle still had an active drivetrain warranty so the transmission flush and computer reset (which was all it needed) was free! He even lent me a coat because I was cold. There was fresh coffee, water, wifi…could have stayed there working all day but didn’t have to and I’m grateful! And I hate my car a little less 😊 More

Thank you so much Chris Duncanson for the great experience that I've had while buying a car at Crown Accura! experience that I've had while buying a car at Crown Accura! More

The entire experience was excellent. The salesman Arash is terrific. Customer service at its finest. The salesman Arash is terrific. Customer service at its finest. More

Logan Lane was so kind and professional during my first Acura RDX oil change. Bart Bartley originally checked me in, as Logan was busy with another client, but Logan made sure I was satisfied before I lef Acura RDX oil change. Bart Bartley originally checked me in, as Logan was busy with another client, but Logan made sure I was satisfied before I left, and the two of them made sure I was taken care of in a very professional matter. I love doing business with Crown Acura ! Thank you for making me feel like my business matters Logan and Bart! More

John Shaw is just always there for me. For the second time in 2 months I had nails in rear tires. John made sure to take care of my problem, and checked my account and saw that I had bou For the second time in 2 months I had nails in rear tires. John made sure to take care of my problem, and checked my account and saw that I had bought tire insurance. Hence, I had a new tire, AND at no cost to me. He's always pleasant and has a great sense of humor, too. More

The service department at Crown Acura is top notch. Logan Lane took good care of me and my SUV. Not only was it ready early, but they also washed and vacuumed it as well! Logan Lane took good care of me and my SUV. Not only was it ready early, but they also washed and vacuumed it as well! More

Thank you John Shaw for the fast, friendly and excellent service I received on Wednesday morning of June 29th. John made sure my problem was taken care of and had me out quickly. service I received on Wednesday morning of June 29th. John made sure my problem was taken care of and had me out quickly. More

Completed car service as promised. Logan Lane was professional, accommodating and sent text as expected Logan Lane was professional, accommodating and sent text as expected More

Bart Bartley at Crown Acura was great to work with! Great people and great service! Great people and great service! More

FAST AND COURTEOUS Thank you so much John Shaw for your usual stand out friendliness, integrity and exemplary customer service on Wednesday afternoon 22 June. Brought my RDX in for its scheduled A1 service usual stand out friendliness, integrity and exemplary customer service on Wednesday afternoon 22 June. Brought my RDX in for its scheduled A1 service and John ensured it was quickly brought to the technician. It needed a right tire alignment and John again made sure it was done quickly. Amazingly, the entire service took barely an hour! Also, a special thank you to Bart as well for pinch-hitting when I first arrived while John was finishing up with another customer. Bart helped get the service paperwork started for John. Truly, another terrific experience with John and the team at Crown Acura. More