Crown Acura

Went to dealer to buy a used car advertise for $17,990.00 got there and they said price was 22,995.00. had to get them back down still never got to that $17,990.00 This is my 6th car from a dealership, got there and they said price was 22,995.00. had to get them back down still never got to that $17,990.00 This is my 6th car from a dealership, and without a dought the worst. We where left alone in the office for 45mins at a time for two or 3 times, wile our sales guy helped other ppl. The window had two chips in it, they said my insurance would take care of it, my insurance denide the claim since it was there before I bought it. My insurance company told me they can not sale me a auto in the state of FL with a ship in the window. I called the dealership and after a few rounds they said they would repair it. called up two days laters to bring it in. and they changed their mind. after a few rounds they said take it somewhere else to get window fix and bring us the recept and we will see what we can do if anything.....???? so now they dont plan to pay for it. We also notice the tires are bad and it look like this auto (2006) has a major alinement problem. they said no its been checked out. they said, fluid have been changed, allingments been checked, tires... ect... everything is good. well that was not the trueth by any means..... The tires hold lumps in it, the alignment, you are fighting to the left side over 45-50 miles in hour, and a friends dealership took a look at the tires and said these are ready to go any time, they hold wires showing. yet crown put my family on them. we also told them we wanted the oil recheck before we take it. come to find out they said opps your right the oild did not get change. notice oil was too dark to just get changed the day before. after we finaly signed the papers to take it before we notice all these problems. they said the car would not be ready for about 45min, so we left for about hour and a half if not more and drove back to the dealership for a 2nd time. when we got their they said they where not finish yet. so we left and game back 3 hours later for a 3rd time. it look like it still was not. they said they did not get a change to finish it. they said bring it back later in the week and they will do a full detail and fill up the gass tank.... they have not done that yet........ also within 48 hours a buying, the oil light came on to change oil. so we dont know if they changed the oil or not. if I could I would drive this thing through their front doors, tell them to keep my downpayment and walk away. I dont even want to hear their lies anymore. as I side note, we here by the front door, with an office next to it where all the sales reps would hang out, the hole time all you could hear was them making fun of the customers in the parking lot, and as a customer would come up to a car that had a high profit margin they would start attacking on whos getting the sucker. More

They effectively raised the price of the vehicle at the last minute by almost 2,000 dollars. The new car manager (David Jacovides) will not be reasonable and attempts to wring out every last nickel from last minute by almost 2,000 dollars. The new car manager (David Jacovides) will not be reasonable and attempts to wring out every last nickel from you ... regardless of customer experience/satisfaction. Don't get me wrong, I understand they are in the business to make money. But having me back to buy a 2nd, 3rd or 4th car will make them more money in the long run, rather then lying to me in the first car deal to make a few extra bucks. Too bad ... because the experience otherwise was really good. These guys need to be reminded that WE are essentially writing their pay checks. Stay away from Crown Acura in Clearwater. More

I spent weeks going back and forth with several Acura dealerships in Florida trying to find the "best deal". The way in which my sales consultant, Kevin Butler, handled my phone call was the reason I cho dealerships in Florida trying to find the "best deal". The way in which my sales consultant, Kevin Butler, handled my phone call was the reason I chose to visit Crown Acura in person. Although the price I payed for my MDX was quite a bit more than what other dealerships had quoted me, the service I received during my visit at Crown Acura was well worth the extra dollars. Kevin even told me that I would pay more doing business with him because the level of service he and Crown would provide after my purchase would be worth it; he was right. Not only was my initial visit and subsequent purchase pleasant, the service I have received from Kevin and the service department afterwards has been the best I have ever had. Thank you Kevin and Crown Acura, I will send all of my friends and family to see you. More