Crown Acura

Probably just caught Crown Acura on a bad day given the good ratings, but while the price of the car we wanted to buy was acceptable, Crown dropped our trade-in value $500. The short version goes like thi good ratings, but while the price of the car we wanted to buy was acceptable, Crown dropped our trade-in value $500. The short version goes like this: (1) On Friday, February 25th we sat directly across from Rich Morris who said Crown would honor the trade-in value they previously gave us and we left asking Rich to send us numbers on the car that reflected the trade-in value so we could see the tax benefit. (2) While we never got the numbers, that night, we decided we wanted to go forward with the purchase and would be purchasing the car the next day. (2) On Saturday, February 26th we contacted Rich by e-mail again asking for the numbers. Rich responded as follows - "Hi guys hope you enjoyed the wedding, you have the price I gave you on the TL and we can now give you $13000 on your trade, at this time the price of trucks are dropping daily, on top of the price we have 597 dealer fee plus tax and about 125 tag transfer, let me know if you would like to reserve the car. Thanks RICH" (3) Rich had mentioned falling truck prices the day before but reassured us Crown would honor the price. Yet, less than 24 hours later Rich tells us something completely opposite to what he stated to us in person. (4) We indicate our disappointed to Rich regarding the way Rich handled this. Quite frankly, it felt like we got involved in some "game playing" on Crown's part. Rich later responded that Crown will go ahead and honor the original trade-in value again but at that point the damage was done. (5) After cooling off for 15 minutes, we decide to call another dealer instead of Crown and we offered to purchase the same exact car at the price we had already agreed was acceptable. Five minutes later owned a new TL. No hard feelings towards Crown really, as we got the vehicle we wanted. Crown just lost the sale. Crown's price was acceptable, but the flip flop and games really left us feeling like Crown didn't deserve our business. We've both professionals and didn't have time for the games once we decided to pull the trigger on the purchase at a fair price. We didn't experience any game playing at the other dealer and the process was quick and one of our easiest purchases yet. We are still in the market for an MDX and will certainly keep Crown on our list of shopping options we remember that there may be some game playing when it's time to buy the car. I'd say we are still confused as to why Rich would try the last second price drop when his whole presentation is about going to bat for a customer due to his long tenure at Crown, but any confusion has been washed away after 1 week of driving a new TL. Awesome car so far. We'll see you in the near future Crown when we purchase our MDX, but please, keep the games our of our transaction or we'll just be buying elsewhere again. Good price - bad customer service sums up our experience. More

I've been taking my car to Crown Acura for about five years. In that time John and the rest of the serive staff have treated me with respect and have taken great care of my 1999 Integra. They explain all years. In that time John and the rest of the serive staff have treated me with respect and have taken great care of my 1999 Integra. They explain all the details and the pricing is fair. I especially appreciate that they provide a loaner car to drive if my repair will take more than a few hours to complete. I'd highly recommend Crown Acura for any repairs. Thanks so much for the great service! More

Representatives are knowledlgeable and helpful. Service was scheduled promptly and completed quickly. John helped to make sure that I received available discounts for the services I requested even though was scheduled promptly and completed quickly. John helped to make sure that I received available discounts for the services I requested even though I didn't come in with a coupon. I felt valued and will return to Crown at the end of my lease term...even though I did not sign with this location. Oh, and I received a complimentary car wash. More

Steve has consistently made me feel like the only customer the Crown Acura has. He is extremely professional and friendly. Steve makes sure to stay in touch with me and let me know how the repairs customer the Crown Acura has. He is extremely professional and friendly. Steve makes sure to stay in touch with me and let me know how the repairs on my car are going. He also checks with me to keep me aware of all prices. Please let Steve know how much he is appreciated. More

I can not say enough good things about the service I recieved. Brian and Steve both assisted me and were thorough and patient as well as polite! Unfortunately service like this should be standard for recieved. Brian and Steve both assisted me and were thorough and patient as well as polite! Unfortunately service like this should be standard for all businesses but I don't see it much anymore. Brian and Steve not only took care of my car - they were able to find and fix things that I forgot to mention. I know the technicians also had a part in this and I want to mention how great the car ran and looked afterwards. Great service from everyone at Crown!!! Thanks again Brian and Steve!!!! More

Sophie and the team made the deal so easy and fast. They gave us a good price and trade-in value in a timely and stress free experience. Very happy with car! I felt blessed to work with Sophie. Our last e gave us a good price and trade-in value in a timely and stress free experience. Very happy with car! I felt blessed to work with Sophie. Our last experience (different dealership) was so unpleasant, I was dreading buying another car. Very friendly staff, they truly wanted what was best for us. More

John was extremely helpful in getting my vehicle serviced and taken care of. He went above and beyond my expectations. Crown Acura is now my dealership of choice due to the level of service I received. I and taken care of. He went above and beyond my expectations. Crown Acura is now my dealership of choice due to the level of service I received. I will gladly purchase future vehicles there and will definitely recommend to family and friends. More

John Shaw has been my service advisor for about 8 years. He is always professional, courteous, and provides great service. While I did not originally buy my car from Crown Acura, I will definitely consider He is always professional, courteous, and provides great service. While I did not originally buy my car from Crown Acura, I will definitely consider this dealership when it is time to replace my current vehicle. More

Not your typical car buying experience!... in a GREAT way. Purchacing a car from Crown Acura was simple and easy. My sales person, Ryan Sanders was patient, accommodating and reasonable when it came to t way. Purchacing a car from Crown Acura was simple and easy. My sales person, Ryan Sanders was patient, accommodating and reasonable when it came to trading in my lease for a used vehicle. I highly recommend working with Ryan Sanders. Coming from a person who isn’t trusting of sales people and believes they all …especially car salesmen have a counter agenda, Ryan’s frank, confident and light-hearted approach was comforting. I feel great about my purchase, and the process for buying. Thanks Crown Acura!... and especially Ryan. More