Crown Acura

I give this dealership the highest possible scores because of my experiences I've had with service associate Dan Victory. Since day one Dan has always provided me with the highest level of customer se because of my experiences I've had with service associate Dan Victory. Since day one Dan has always provided me with the highest level of customer service. I always feel comfortable taking my vehicle there and always look forward to working with him. He is very trustworthy. More

John is superb in providing advice and being a customer advocate. He always finds a way to assist when I've reached out to him for the unexpected service calls as well as the regular check ups. He per advocate. He always finds a way to assist when I've reached out to him for the unexpected service calls as well as the regular check ups. He personifies Acura and the Crown team. I can see why they have such a great reputation!!! It's truly a pleasure to have John there as my Service Advisor. More

Spent a lot of time at this dealer and they always made me feel welcome. Mark went out of his way to find a car for me that would fit my needs AND my budget. Keith E in finance was a pleasure to work wit me feel welcome. Mark went out of his way to find a car for me that would fit my needs AND my budget. Keith E in finance was a pleasure to work with too. He made signing paperwork and going over numbers actually fun. More

We unfortunately were beat by another couple for an older used Acura MDX, but luckily Chris Duncanson was more than helpful and knowledgeable to show us a newer yet comparable MDX for a real steal. Chris mad used Acura MDX, but luckily Chris Duncanson was more than helpful and knowledgeable to show us a newer yet comparable MDX for a real steal. Chris made us completely comfortable during the approval process so there were no surprises, and sure enough, a few hours later we were proud Acura owners! I look forward to working with Chris again when I'm ready to trade in my Honda Accord for a gorgeous Acura TL. Awesome experience..highly recommend! More

I just purchased a brand new Acura RDX and came back for my 30 day pit stop (what a cool service!). John was very accommodating to my schedule. He saw me on time and made sure I got out of there when I need my 30 day pit stop (what a cool service!). John was very accommodating to my schedule. He saw me on time and made sure I got out of there when I needed to so I could make another appointment. THANK YOU! :) Always a friendly, great experience when I go in. More

I made a call about getting my car checked out (light came on over the weekend), and I had an appointment set up within the hour with Bart Bartley. He was incredibly personable and professional getting i came on over the weekend), and I had an appointment set up within the hour with Bart Bartley. He was incredibly personable and professional getting it all taken care of. I waited a bit until he came back with the diagnostic report and he said it was something covered under warranty but they needed to order a part. It would be in the following day and he asked if I would like a loaner. I opted for it out of convenience and received a call the following day asking if I wanted to come up later that afternoon or the following morning. If I wasn't out and about already I would have waited, but I figured I might as well head over. I got there a bit earlier than expected (trying to avoid traffic) and waited to fill out my papers and get my keys. Bart made my experience painless, but then again every service employee at Crown has been pleasant to work with. More

I had a great experience at Crown Acura! Mark Purcell was helpful but not pushy at all...much appreciated! I am so happy about my purchase and will definitely be back in the future. helpful but not pushy at all...much appreciated! I am so happy about my purchase and will definitely be back in the future. More

I had an awesome experience at crown acura. Mark and the whole staff were extremely helpful and knowledgeable. I will purchase my next car from crown acura whole staff were extremely helpful and knowledgeable. I will purchase my next car from crown acura More

I visited Acura with the intention of just researching vehicles. I knew I needed to buy sometime soon, but I wasn't sure what I wanted. As I started browsing, a salesman started to head my way and thought vehicles. I knew I needed to buy sometime soon, but I wasn't sure what I wanted. As I started browsing, a salesman started to head my way and thought "ohhh here we go," expecting the whole pushy salesman act. It almost always feel like I've entered the lion's den being a woman, alone, in a car lot, so this is the point where I typically brush them off with a snippy "I'm just looking," and leave if they still follow me around. Mark Purcell approached in a very friendly manner, his demeanor non-threatening or aggressive. After he warmly introduced himself, I caved and told him what I was looking for in a vehicle. As Mark started showing me around, I couldn't believe that he had actually listened. He showed me cars that exactly met the criteria I had outlined (including price), and didn't try to convince me I needed something bigger, newer or more expensive. Mark's demeanor and personality allowed me to relax, and think clear-minded about the vehicle I was considering. It was really nice for a change to be directed to what I wanted to see, be given thorough and accurate information, and not feel manipulated. After making the decision to make on offer, I wondered if this is the point where the pressure or tricks would come in. Negotiations with Mark went very smoothly and very fair. Again, no pressure, manipulation, or games. I got a GREAT deal. I have to say, I hate buying cars but this time it was actually very enjoyable! Thank you, Mark! I would without a doubt buy from you and Acura again! More

The Crown Acura service department has been a pleasure to work with. Dan Victory has been my service advisor for the last few years and he provides exceptional customer service. He is always a pleasure to wo work with. Dan Victory has been my service advisor for the last few years and he provides exceptional customer service. He is always a pleasure to work with. Particularly important to me is that the service department has been able to accommodate my hectic schedule with an occasional last minute service or loaner vehicle when a more lengthy maintenance visit is required. The customer service has been outstanding. As a result, I have not had the car serviced at any other location since purchasing the car new at Crown in 2009, The whole team has gone above and beyond to earn my business and loyalty. More