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Crown Acura
Clearwater, FL
3,423 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 10:00 AM - 5:00 AM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,423 reviews
March 24, 2023
The service dept could not have been more unhelpful with the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with t the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with their newborn I could find the warranty details and none of the service managers would help me do anything. I finally contracted my original dealer who gave me the details. Eventually Bart called them and arranged the paperwork after asking me if I could pay for it first! So much for customer profiling ! As I said I had been up all night with a new horn I had all 4 tires replaced but rest assured I will never return to this dealership They made me feel completely irrelevant More
by lizcoenbrink
March 22, 2023
I’m new to the area and will definitely return here for my maintenance! Bart, the Service Advisor, was professional, knowledgeable and courteous. The BEST! my maintenance! Bart, the Service Advisor, was professional, knowledgeable and courteous. The BEST! More
by Warren
Employees Worked With
March 16, 2023
The Crown Acura Service Department is amazing, again. I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling properly! I then sent an email to John Shaw the service manager and friend, and the moment I released the send button, he calls me! He had the appointment in front of him, and as usual very friendly, he would expedite whatever was needed! The car was brought in, they found the ac condenser with a leak, ordered it, and a day later I had the car back, with a full hand car wash, and ICE COLD AC in our 90deg temperatures! The cappuccino machine helped too, in the cafe! With my HVAC background, I asked John some pertinent technical questions and he was able to answer every one of them, spot on, and I was VERY impressed in what they did, step by step, and very pleased! Thank you John Shaw, as YOU will are my "Goto Service Advisor" forever and ever! Gonna soon get rid of my older Toyota Sienna, and go for a 2nd MDX or an RDX!......Thanks again.....Larry More
by Larry
March 14, 2023
John Shaw always makes my visits quick, stress free & is always so kind & courteous with a smile on his face. Customer service like his is what brings me back! always so kind & courteous with a smile on his face. Customer service like his is what brings me back! More
by Brittany Jacobs
Employees Worked With
March 11, 2023
Great first impression. Service was fast. Bart was excellent and helpful. I will definitely be back. Service was fast. Bart was excellent and helpful. I will definitely be back. More
by LR
Employees Worked With
March 06, 2023
John Shaw was helpful showing professionalism in the service provided regarding the maintenance I requested. He detailed the service provided and the estimated time to complete. Thanks John for a job service provided regarding the maintenance I requested. He detailed the service provided and the estimated time to complete. Thanks John for a job well done. More
by acura333
Employees Worked With
March 02, 2023
Bart and the team at Crown Acura are the best. Easy in, easy out and the car runs like a champ! Thank you! Easy in, easy out and the car runs like a champ! Thank you! More
by johncharris2019
Employees Worked With
February 28, 2023
Logan was great to work with servicing my 15 year old Acura. Nice comfortable facilities. Acura. Nice comfortable facilities. More
by Heather S.
Employees Worked With
February 28, 2023
I took my RDX in for service today. Logan was my technician and he did not disappoint. He was very nice and personable, very knowledgeable. I was able to get in and out in record time. Logan was my technician and he did not disappoint. He was very nice and personable, very knowledgeable. I was able to get in and out in record time. Very impressive! Thank you, Logan! More
by Krista C
