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Crown Acura

Clearwater, FL

4.9
3,423 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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18911 US Hwy 19 N

Clearwater, FL

33764

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Showing 3,423 reviews

October 06, 2023

John is the best. Always in contact when needed, and always kept me in the know if anything changed. Loaner vehicle was supplied when needed. Thanks! More

by Chris M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2023

Great experience always! My service manager, John, so helpful and goes the extra mile for me and takes care of all the details. easy car buying and service here. More

by rebeccakeen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

Excellent customer service start to finish. Exceptional Professionalism by John Shaw. Thank you so much for helping us without an appointment! More

by Denis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

One star is too many. I’m not even going to get into the details of the nightmare leading up to my car being delivered, the photos below speak for themselves. This deal More

by alxpsck110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sophie Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlee Proefke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hendrix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kai
Oct 03, 2023 -

Crown Acura responded

TO: alxpsck110 We are sorry you were unhappy with the condition of the used vehicle you purchased from Crown Acura. We agree the detail could have been far better before it shipped, and because of this, we have implemented a new process to ensure all out-of-state vehicles are fully detailed before leaving the dealership. Regarding the condition, we would never imply a car is flawless nor intentionally hide damage; typically, most used cars have some cosmetic imperfections. Crown Acura is committed to customer satisfaction, so after hearing your concerns, Crown Acura decided it was best to reverse the transaction, fully refund your down payment, and transport the vehicle back so you didn't incur any out-of-pocket expense. Sincerely, Sophie Morris General Manager

Oct 03, 2023 -

alxpsck110 responded

Your sales person said multiple times that this car was a “clean” car and that we would be “very happy with it”. So save it. Don’t gaslight customers it’s ridiculous and do not respond again.

September 29, 2023

Excellent service at this dealership. Bart Bartley is great and works with me and my budget to get the most important items done. Thanks Bart! More

by ktracy3466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2023

Bart Bartley takes care of both my TLX and my wife's RDX, I had my TLX serviced on September 26th, and as always it was an excellent experience. More

by mitchell.l.cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2023

Just had 30K service check up and it was great. Logan lane was my tech and he was awesome More

by kv.lopresti53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

I have leased four Acuras from Chris Duncanson. Great Salesman! He listens to you and makes sure you get the perfect fit. Pleasant guy, no pressure , and professional. I will always recommend Ch More

by Barb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Duncanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophie Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2023

Great experience and follow up around the information I was looking for. I would do business with them again. More

by earlbatson75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Rudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kai Walden
September 22, 2023

Bart was great to work with,as usual. Thank you for squeezing me in today on such short notice! More

by Brad281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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