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Crossroads Nissan
Wake Forest, NC
98 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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98 Reviews of Crossroads Nissan
May 14, 2013
We leased a Nissan Leaf last week at this dealership. This dealership gets 5 STARS!! Our whole experience was awesome! Tracy Alexander and Sheronde Porter were extremely helpful. The whole process of le This dealership gets 5 STARS!! Our whole experience was awesome! Tracy Alexander and Sheronde Porter were extremely helpful. The whole process of leasing the Leaf was easy. Crossroads Nissan of Wake Forest will be the first place that we go when we need another vehicle. Thanks Tracy and Sheronde for providing great service and an awesome experience! Nancy Wilson More
by JNWilson
Employees Worked With
Sheronde Porter
May 06, 2013
You guys were great, came in at the last second with a deal that I could not refuse. Tracy, Al and Micah, were very friendly, professional and attentive. I drove over 200 miles to make this deal!!! No on deal that I could not refuse. Tracy, Al and Micah, were very friendly, professional and attentive. I drove over 200 miles to make this deal!!! No one else had anything close. Everything was ready for me when I got to Wake Forest, the GT-R tech was proactive and even did a new recall on my GT-R while I was signing the paper work, Nice!!!! I am very satisfied with everyone who worked with me and I want to personally thank them. Please make sure management recognizes their stellar work!!! John Weaver More
by overklok
April 30, 2013
The staff at Crossroads Nissan were very helpful and knowledgeable. They made buying a new car very easy and took good care of my daughter and myself while we were there in the dealership. Following t knowledgeable. They made buying a new car very easy and took good care of my daughter and myself while we were there in the dealership. Following the purchase there was an issue with the financing bank and Tracy Alexander was very helpful in getting things resolved. More
by SondraAyscue
Employees Worked With
Jerry Stiner
April 14, 2013
After a terrible experience, having my car totaled... I really needed to find a new car that I could depend on and people I could trust. I feel it is safe to say that I found both at Crossroads nissan. T really needed to find a new car that I could depend on and people I could trust. I feel it is safe to say that I found both at Crossroads nissan. The salesman was very attentive and helped me make the right decision for me. they even let me take the car home to show my husband before I made my decision. I wanted to wait overnight to make my decision. The salesman was not scheduled to be there when I wanted to come back. He went out of his way to be there when I needed him and remained until after the finances were complete. He made sure that I knew everything I needed to know before I drove off that evening. The dealership contacted me to make sure I was happy & satisfied with my new purchase. I haven't been in for any service yet since the car is still new, but I look forward to finding out if the service department is just as good to work with as the sales staff. More
by tinabushjones
April 02, 2013
We went to look at a very specific used car that we planned to buy as long as it was in the promised condition. We took it for a test drive and then my husband gave it a very thorough once over and wa planned to buy as long as it was in the promised condition. We took it for a test drive and then my husband gave it a very thorough once over and was satisfied. When we came inside to start talking specifics about the car and financing, our salesperson left us at a table and then came over with a funny look on his face and said that he didn't know how it happened since he had the keys but someone had started a deal on the car and we should just sit tight and wait to see the outcome of it. Then he left us there -- just how long he thought we were going to sit there and wait, I don't know. I got sick of it after about 10 minutes and went to tell him we were leaving. He came over with the Internet sales manager and I thought at least we'd get some sort of explanation as to what had happened but instead he apologized and then asked if he could put us in a different car. I understand it's a business and that they just wanted to sell the car to whoever, and I also understand that our salesperson had no control over what happened, but he seemed very unsure of what was going on and I'm sure that if we had had someone who was perhaps more aggressive who would have fought for us things might have been different. Regardless the sales manager should have stepped in immediately and either put a stop to things or else at least done us the courtesy of coming over and explaining what was happening and what their procedure was when something like this occurs. That simple courtesy that would have shown would have gone a long way to making us feel differently about the experience. Both my husband and I emailed the sales manager separately after the incident but again, no real explanation was forthcoming. Instead, the sales manager stated that someone had 'purchased' the car while we were looking at it when in fact the purchase was nowhere near finalized as our salesperson told us about an hour after we left the dealership that the other party was still negotiating his trade-in. Regardless, the sales manager certainly could have smoothed things over even via email after the fact but instead just blew us off once again. As a result, I will never, never do business with this dealership. The following weekend, we walked into a different dealership, test drove a car and purchased it -- just as we would have done at Nissan Crossroads if we had been allowed to. I'm sure our salesperson Samantha is really grateful to these guys for their lack of customer service. :) More
by Korillian
February 25, 2013
I have a very busy work schedule and was unable visit the dealership and Howard made it a point to accommodate me and deliver the car I wanted to purchase to my work location even though it was in 30 minutes dealership and Howard made it a point to accommodate me and deliver the car I wanted to purchase to my work location even though it was in 30 minutes away. After the purchase a few issues were detected and he made sure that the problems were addressed and that I was satisfied with the purchase. In my opinion he went above and beyond which have exceeded my expectations. Howard made my car buying experience a pleasant one, he is a very nice guy. I would recommend visiting him at Crossroads Nissan if you are in the market for a car. More
by AMadrid
February 10, 2013
Eric and Howard were very personable, and made our car buying experience a very nice one. We enjoyed the time spent as we had a few laughs along with a truck sale. We will come back next time to see both buying experience a very nice one. We enjoyed the time spent as we had a few laughs along with a truck sale. We will come back next time to see both Howard and Eric. More
by daniellecarbuyer
Employees Worked With
Eric Williams
January 31, 2013
i was very pleased with my salesman and the service rendered. I got a great car and the attention given was great. thank you for making this a great experience because i was nurvous in prchasing a car rendered. I got a great car and the attention given was great. thank you for making this a great experience because i was nurvous in prchasing a car after so many years with my old 1. LA Cuttler More
by LA Cuttler
Employees Worked With
eric williams, Eric Williams
January 25, 2013
I went to the dealership on the last Saturday of December kind of late at night. When I got there Howard was the first person to walk out and greet us. He let us test drive what we wanted and I fell in love kind of late at night. When I got there Howard was the first person to walk out and greet us. He let us test drive what we wanted and I fell in love with the Nissan Sentra. He said that he was going to buy this same car for his wife but I got it first. SORRY HOWARD! Even though we were there at closing and on a Saturday night we got EXCELLENT service! I know everyone was ready to go home and get out of there but they spent their time and helped us out and helped us get an awesome deal! The next day when I saw the car in daylight I saw a few scratches and spots that needed to be fixed. I called Howard up and he told me to come right in! I went in and they gave me a loaner car for the day with no problem! I was very pleased! More
by MeganAlford
January 22, 2013
We were very pleased with the experience we had at crossroads nissan. Upon our arrival, carlos approached us with enthusiasm. He was very knowledgeable and very personable. We also appreciated the f crossroads nissan. Upon our arrival, carlos approached us with enthusiasm. He was very knowledgeable and very personable. We also appreciated the fact that he was not pushy. He was able to answer all of our questions amd was very thorough and provided us with many details about the features of the car we ended up purchasing. Also, we felt that the overall staff at crosroads went out of their way to make our car buying experience a positive one. We would not hesitate to go back! More
by sccompton
Employees Worked With
Carlos Soto
