Crossroads Ford of Sanford

Everyone at Crossroads Ford in Sanford n c . Always takes care of my Escape. . Can not think of going anyplace else. Always takes care of my Escape. . Can not think of going anyplace else. More

Great overall experience from my call to schedule the appointment to the friendliness of my service advisor. They kept me informed while my truck was in the shop. appointment to the friendliness of my service advisor. They kept me informed while my truck was in the shop. More

Most incompetent service desk representatives and service manager, Mr John Lowe. The truck, a 2019 F350 desiel was brought in for a 30k service. When picking up the truck, service representatives said they f manager, Mr John Lowe. The truck, a 2019 F350 desiel was brought in for a 30k service. When picking up the truck, service representatives said they found no issues. However, after carefully reading the notes, I discovered the mechanics diagnosed the truck with an upper oil pan leak. When checking out, no one was going to tell me about the issues until questioned. When questioned, the service representatives acted like it was nothing and told me to keep an eye on it. Service representatives said the mechanics put dye in the oil and said to schedule a new appointment. Come to find out, the dye was never poured. I asked to speak to the service manager - he defended their actions until I pressed him to do his job and re-evaluate what was said and done. He apologized and said it was an honest mistake - I said it was incompetence. Mr. Lowe the Service Manager asked me to bring it in for a follow-up so the repairs can be made. I brought it back as requested and everyone seemed to have amnesia. Lucky I had an apologetic email from Mr. Lowe from our previous engagements. At the end we ended up both in an argument about the total lack of service and rudeness of his staff. He then said he is denying me to have and warranty services done at this dealership and left me hanging driving an unsafe vehicle with the potential of a catastrophic failure he said he didn't care and it was his right to turn me away. I ask to speak to the GM and never received any communications back. I wouldn't recommend bringing anything to the dealership for repairs. Working with Ford, elevating the issue. Consumers beware. More

Sully was fantastic, even took a call on his day off. I would whole-heartedly recommend this team. I would whole-heartedly recommend this team. More