Crossroads Ford Lincoln Southern Pines

Overall good service. Evan Myrick and Melissa Pope are good. Downside, after walking in door the un-busy Service Advisers just ignore you. I walked in, Evan was b service. Evan Myrick and Melissa Pope are good. Downside, after walking in door the un-busy Service Advisers just ignore you. I walked in, Evan was busy, but the 2 on the left just kind of were in their own world (1 guy, 1 lady). The one guy just stared straight ahead and looked like he wanted to be shot. I wasn't even spoken to until Evan was off off the phone. Very awkward experience at the beginning. They need to lighten up and greet customers or at least acknowledge someone is standing there waiting for help. My rating of 1 star for Friendliness is because of those 2 and not anyone else. More

Explorer Assistance > The repair was done on time and under the estimation. > Someone was always will to assist me during the process. > The staff gave me the good ans > The repair was done on time and under the estimation. > Someone was always will to assist me during the process. > The staff gave me the good answers to all of my questions. > Yes, I will continue to take my Explorer to Crossroads. More

New tires and inspection done in 2 hours Worked with the service advisor Melissa Harward, she worked to get the Perilli tires for my wife's fusion in the next morning. We Dropped the car off Worked with the service advisor Melissa Harward, she worked to get the Perilli tires for my wife's fusion in the next morning. We Dropped the car off at 1pm it was ready in 2 hours. The price was better than if I purchased the tires myself online. The service department is top notch. More

routine oil change, tire rotation, and inspection I was in and out in an hour. As always, I experienced fantastic service customer service. I will go back and recommend the service site to you. I was in and out in an hour. As always, I experienced fantastic service customer service. I will go back and recommend the service site to you. More

Review I am always pleased with the service. The people from the sales department to the service department are always professional and friendly. The mainten I am always pleased with the service. The people from the sales department to the service department are always professional and friendly. The maintenance on my cars have always been top notch and I have never been pressured into any other service. I can't say that about other dealers. I even bring my Toyota to them. More

Very satisfied!! Told them what I was looking for and that is what they worked and got me. Very pleasant experience! No trying to pressure me into something I wasn't l Told them what I was looking for and that is what they worked and got me. Very pleasant experience! No trying to pressure me into something I wasn't looking for. More

My Taurus My 2001 Ford Taurus just turned 167,000 miles. I do not trust anyone but the Service Department at Crossroads Southern Pines to work on my car. They My 2001 Ford Taurus just turned 167,000 miles. I do not trust anyone but the Service Department at Crossroads Southern Pines to work on my car. They just replaced the starter. They called me first to explain what the problem was, how much it would cost and how long it would take them. They were 100% correct on all three. If you want excellent service at reasonable prices take your car to the Service Department at Crossroads Southern Pines. More

Best Customer Service After many failed attempts with another Ford dealership in Fayetteville, NC someone suggested Crossroads Ford of Southern Pines and I couldn’t be happ After many failed attempts with another Ford dealership in Fayetteville, NC someone suggested Crossroads Ford of Southern Pines and I couldn’t be happier. John Bullard is a great salesman and I would recommend him. He was able to give me realistic numbers that better helped with my SUV of choice. Something I wanted from the other dealership. The whole team involved did great and even with a horrible credit score and thousands of dollars upside down in a trade in I still walked out with a very low interest rate and used my X plan. More

Great deal Crossroads is an incredible place to do business and I will gladly keep my business with them for years to come. The sakes and service department are Crossroads is an incredible place to do business and I will gladly keep my business with them for years to come. The sakes and service department are an absolute joy. More

Quick courteous and complete service My most recent service would just routine maintenance fluids change and tire rotation. However another occasions to have repair work done on the vehi My most recent service would just routine maintenance fluids change and tire rotation. However another occasions to have repair work done on the vehicle was always completed in a timely manner and The repairs were verified and always complete. More