Crossroads Ford Lincoln Southern Pines

They care about you Crossroads are sincere and care about you. No matter how busy, they will take the time to listen and keep you up to date on your repairs. Crossroads are sincere and care about you. No matter how busy, they will take the time to listen and keep you up to date on your repairs. More

Poor Customer Service First time here. Stood at counter and never acknowledged. No eye contact. Lack of concern. I had to ask ask my car since no update was provided. Wh First time here. Stood at counter and never acknowledged. No eye contact. Lack of concern. I had to ask ask my car since no update was provided. When car was done just left outside without any notification. Had to ask for keys. Original service person disappeared. No paperwork ever given to me More

repair problem with Ford truck Scott was very helpful. Only "drawback" was having to make two(2) trips, due to not having part in stock. This, of course, was not Scott's fault. Scott was very helpful. Only "drawback" was having to make two(2) trips, due to not having part in stock. This, of course, was not Scott's fault. More

MKX OIL CHANGE VISITING HERE FROM MI AND NEEDED OIL CHANGE. PART OF LINCONL PACKAGE IS FREE OIL CHANGE, ROTATE TIRES, CHECK FLUIDS 7 CAR WASH. I WAS IMPRESSED WITH S VISITING HERE FROM MI AND NEEDED OIL CHANGE. PART OF LINCONL PACKAGE IS FREE OIL CHANGE, ROTATE TIRES, CHECK FLUIDS 7 CAR WASH. I WAS IMPRESSED WITH SERVICE CENTER, THEY NOT ONLY DID ALL REQUIRED, THE INSIDE OF THE VEHICLE WAS VACUUMED. I NEVER HAD MY LINCOLN VACUMMED BY DEALERSHIPS IN MI. GREAT JOB!!!! THANK YOU. More

Great service! I've taken my 2018 Ford Escape in for service at Crossroads on two occasions for an oil change. Both times, the service was quick, the staff courteou I've taken my 2018 Ford Escape in for service at Crossroads on two occasions for an oil change. Both times, the service was quick, the staff courteous, and my car was back on the road in no time. I'll definitely be back! More

Wonderful service for my F-250 Evin was exceptionally professional with all the staff being polite and friendly. Evin kept me informed of the progress and amount of time service wo Evin was exceptionally professional with all the staff being polite and friendly. Evin kept me informed of the progress and amount of time service would be completed. More

Recall service First service man my husband saw was not at all helpful - he was slouched over his computer and never even looked up. As my husband’s blood pressure r First service man my husband saw was not at all helpful - he was slouched over his computer and never even looked up. As my husband’s blood pressure ratcheted up, my daughter got him to leave. I told him to call back for Ann. As always, she was attentive and efficient. Got our car in and fixed promptly. She should teach customer service because she does it so well!! More

Great Buying Experience! Searched on-line and identified a used 2016 Explorer I was interested in. Dealt with salesman John Bullard. He had the vehicle brought from another Searched on-line and identified a used 2016 Explorer I was interested in. Dealt with salesman John Bullard. He had the vehicle brought from another Crossroads dealer location the next day for me to schedule a test drive. John was very knowledgeable about the many electronic features of the vehicle and was able to answer all my questions. His demeanor was very pleasant and he and the Finance Manager Anthony Finger made the entire buying process a real pleasure. I preferred dealing with CR's of Southern Pines because I have had my 2004 Explorer serviced there for many years and always received good service. More

It was the most happy Experience I ever had with a car deale I really was very happy and please with sales people at crossroad .I would send all my family and friends to cross road for their cars. I really was very happy and please with sales people at crossroad .I would send all my family and friends to cross road for their cars. More

Poor Customer Service From the start of dropping the car off, there was no professional or welcoming tone from the service writer. This tone quickly progressed to being st From the start of dropping the car off, there was no professional or welcoming tone from the service writer. This tone quickly progressed to being standoff-ish, as if our business was an inconvenience to the Crossroads Southern Pines maintenance department. Took car there to get a second opinion on transmission troubleshooting that was only partially finished by another Crossroads dealer in NC. We even provided the service writer and techs with a copy of the other dealer's invoice/troubleshooting results, along with info on the TSB that was possibly applicable to the fault. Follow-up phone calls with the service dept several days after car was dropped off revealed that other techs and service writers were not even aware of the aforementioned TSB. It is a sad state of affairs in car dealership maintenance, when you have the fortune of customers who assist in working towards a solution to a vehicle fault, only to be dealt with in such a dismissive manner. The end result was my wife and I leaving one Crossroads dealership due to their lacking focus on the service department, only to go to a dealership that was worse. More