Crossroads Ford Lincoln Southern Pines

replace clutch on my 2014 Ford Focus My Ford Focus has been shuddering and hesitating ever since I bought it 5 years ago, but since they replaced the clutch it is working perfectly. It i My Ford Focus has been shuddering and hesitating ever since I bought it 5 years ago, but since they replaced the clutch it is working perfectly. It is now a joy to drive my car. I thank the mechanics who have given me a great car to drive now. More

Service after the sale! Tony in the service department was a true professional! He had me in and out in 30 minutes, fantastic team effort! That’s service after the sale! Tony in the service department was a true professional! He had me in and out in 30 minutes, fantastic team effort! That’s service after the sale! More

Service department Professional, yet friendly. No appointment was necessary for inspection . Wait time was shorter than expected and was ableto relax in a very comfort Professional, yet friendly. No appointment was necessary for inspection . Wait time was shorter than expected and was ableto relax in a very comfortable waiting area. More

Service department I have a 2004 F350 and I always make sure to take it to a evin Myrick. Evin always goes above and beyond, is extremely knowledgeable, and has always b I have a 2004 F350 and I always make sure to take it to a evin Myrick. Evin always goes above and beyond, is extremely knowledgeable, and has always been nothing but friendly and helpful. He makes sure to meet me outside, greets me with a smile, and honestly is one of the best (not only at Ford but in our area) I trust him and am very thankful he doesn’t ever sell me anything I don’t need. I value his input, work ethic, and honesty. I come back because of him. More

Routine maintenance Had been told no appointments were available- only waited 90 minutes after being told 2.5 hours - very comfortable setting in service waiting area- ad Had been told no appointments were available- only waited 90 minutes after being told 2.5 hours - very comfortable setting in service waiting area- advisor very helpful and friendly - was a bit lonely after pulling up but found my way to someone who could help More

In and out fast Sailsman did not try and drink my blood or keep me in the office to run me down like so many other dellerships do. I will definitely go back to this p Sailsman did not try and drink my blood or keep me in the office to run me down like so many other dellerships do. I will definitely go back to this place again More

Changing brands We have purchased three vehicles from Crossroads Ford since 2013. We recently went back to trade another vehicle. Like most folks today time is hard We have purchased three vehicles from Crossroads Ford since 2013. We recently went back to trade another vehicle. Like most folks today time is hard find to sit around a dealership and wait for hours while a deal is worked. W were told we would receive a phone when some sort of partial deal was arranged. Two weeks later the dealership called ONLY because we were researching other options and had to enter our info. on line. Needless to say I told the sales person we were no longer interested in dealing with any Crossroads dealership since they blew us off earlier last month! Things appear to have gone down hill with customer service since the Bill Smith days. More

Didn't think good old fashion car buying existed anymore! Car buying the way it use to be! I love Crossroads Ford for their no hassle, simplicity of car buying. They do all they can to get you the car you wan Car buying the way it use to be! I love Crossroads Ford for their no hassle, simplicity of car buying. They do all they can to get you the car you want at a price you can afford. They genuinely care, it's not just car buyings its a conversation. I will be buying another car in 6 months and the one thing I know for sure, is I will be buying it from, Crossroads. More

General Manager Attitude Mr. Parrish doesn't show much concern or interest in how he relates with customers. Seven cars from Bill Smith and three from Crossword Ford. It is t Mr. Parrish doesn't show much concern or interest in how he relates with customers. Seven cars from Bill Smith and three from Crossword Ford. It is too bad that Mr. Parrish isn't as friendly and willing to please as all of the other personnel of the agency.. In this last purchase he had many opportunities to express his appreciation for my business. I've given everything else favorable ratings in order not to penalize all other personnel for the action of the manager. More

Debbie is simply great Last month I bought my 2016 Lincoln MKX from this dealer, it was a pleasure dealing with my sales lady Debbie Labombard from the time she brought the Last month I bought my 2016 Lincoln MKX from this dealer, it was a pleasure dealing with my sales lady Debbie Labombard from the time she brought the car over for a test drive to following up after I purchased the car. More