Crossroads Ford Apex

Credit Report/ Dropped Fico Score 15 points I was looking to buy a 2002 Ford Supercrewzer and my concern was the year of truck (2002) to be finance. I ask the salesman if it was going to be a pr I was looking to buy a 2002 Ford Supercrewzer and my concern was the year of truck (2002) to be finance. I ask the salesman if it was going to be a problem to get a loan on a truck 12 years old and I was told no problem. They ran my credit that night, I was told no problem with my credit, and I could get finance. I said great; let me know what rate the bank going to offer me, the salesman told me he would get back to me on Monday, this day was a Saturday. I called on Monday evening and I was told still waiting for approval, I said I thought I was approved already and he said NO, not yet. Tuesday comes, still no answer, Wednesday comes, no answer, finally Thursday I talked to a sales manager and I was informed I couldn't get finance due to year of truck, it was 2008 and older and most banks don't lend on trucks 5 years and older. I ask manager why didn’t the salesman tell me before he ran credit check that it could be a problem because year of truck,sales manager/ Carl informed me retail salesman was hurting for sales and he didn’t know commercial requirements, Carl informed me salesman should of never ran my credit report. To make a long story short, they ran my credit with 8 different banks and all got denied due to truck being too old and I lived out of area. It put a bad mark on my credit report, drop my credit fico score over 15 points. So be AWARE of this dealership with your credit report, make sure the vehicle your buying will meet banks criteria before they go bank shopping on your credit report. Will recommend not to do business with this DEALERSHIP. More

Easy and Painless Steve and his team made this car buying a great and easy process for me. They worked with me to get me the car that worked the best for me. I was neve Steve and his team made this car buying a great and easy process for me. They worked with me to get me the car that worked the best for me. I was never pressured into a sale and he understood my budget. I am so happy with my purchase and glad I went to Crossroad Ford! More

worst sevice dept ever can not fix car just after money all they did was throw parts at car will never take anything there again they just want to keep you coming back and pay money every time all they did was throw parts at car will never take anything there again they just want to keep you coming back and pay money every time More

hire mor mechanics that can actually do something I called Friday to make appointment to bring my car in based on a factory recall I was told by John to bring it in and he would advise Rubin. No o I called Friday to make appointment to bring my car in based on a factory recall I was told by John to bring it in and he would advise Rubin. No other info requested I arrived at 8:00. I waited for 8-10 minutes before someone asked if I had been helped. I explained that I had called and spoke w/ john. -didn't seem to matter. No urgency on their part. Business was slow that morning I waited for 4.5 hours while the service / parts employees hung out.. The part that they installed (headlight module)shouldn't have taken more than 10 minutes to install. They also inspected the car ::however , I never received the check list document I called the next day to confirm it had been inspected. They had but had based the inspection on an expired registration from a car I previously owned. They apparently went into my glove box and found an expired registration from a car I had owned 4 years back that had been totaled. I had to bring the car back the next day. They never found the old registration. . . More

deangelo Deangelo was awesome. He was very professional, listened to my needs and wants, and was great to work with through the entire process. I didn't feel l Deangelo was awesome. He was very professional, listened to my needs and wants, and was great to work with through the entire process. I didn't feel like I was being sold something, I felt like we were friends! More

Fantastic! I worked exclusively with Steve Schmidt, and from the onset I could tell that he was willing to go the extra mile to earn my business. That meant a lo I worked exclusively with Steve Schmidt, and from the onset I could tell that he was willing to go the extra mile to earn my business. That meant a lot to me. I ended up buying a 2013 model vehicle that was still on the lot, and Steve worked with me to understand the differences between the 2013 and 2014 model. Additionally, he helped me consider any drawbacks to making the purchase. He wanted me to be happy, and when I left the lot driving my new 2013 Ford Edge, I was definitely happy. More

It was grate The three men in sales were grate in finding the right car. The color is perfect and the mileage is grate to. The staff was awesome. Thanks Bill The three men in sales were grate in finding the right car. The color is perfect and the mileage is grate to. The staff was awesome. Thanks Bill & Sharon Linendoll More

# visits to fix a brand new car 1) Delivered new vehicle with a ascratch in the door 2) 3 visits to fix a problem with the display in dash. took 2 weeks to get 1st part then they ne 1) Delivered new vehicle with a ascratch in the door 2) 3 visits to fix a problem with the display in dash. took 2 weeks to get 1st part then they needed a second. 3) Owned fords for 30 years, worse experience ever! More

Outstanding Customer Service Words can't describe my experience at crossroads ford in Cary. Lisa was amazing & service was outstanding. Thank you crossroads ford of Cary for going Words can't describe my experience at crossroads ford in Cary. Lisa was amazing & service was outstanding. Thank you crossroads ford of Cary for going above and beyond to make sure I was satisfied keep up the good work. L.Gordon More

Pleasant transaction with friendly and knowledgeable staff Keith Johnson and Steve Schmidt were an absolute delight to work with. I had located an Explorer at another NC dealership that had everything I was lo Keith Johnson and Steve Schmidt were an absolute delight to work with. I had located an Explorer at another NC dealership that had everything I was looking for without all of the extras I didn’t want. I sent an email through the Crossroads Ford Cary website asking if they could get it for me. Keith promptly responded, and we were able to cut a deal within a handful of emails traded back and forth. He stayed in touch with me the next day despite it being his day off and had the vehicle at the dealership approximately 36 hours after our initial correspondence (which occurred just before the dealership closed for the evening). Steve took over the remainder of the transaction and even called to introduce himself and let us know that he would be assisting us from that point forward, including with the walk through and delivery of the vehicle. Steve was incredibly knowledgeable about the various features on the vehicle and provided a very thorough and in-depth tutorial on how to use all of these goodies. His discussion even taught my husband a few new things about his F150 that we purchased from Crossroads Ford in Cary two years ago. Steve also made himself available to us in case we had any questions about the features in the coming weeks. Overall, I couldn’t have been more pleased with my experience with Keith and Steve, and I highly recommend contacting one of them for your vehicle purchasing needs. More