Crossroads Ford Apex

Overall good experience. Test drive and price negotiations were done in a timely manner. Took far too long to get in to finance. Once there, did not take long at all....,.......after 5 times tryi negotiations were done in a timely manner. Took far too long to get in to finance. Once there, did not take long at all....,.......after 5 times trying to submit this review, i would look at partnering with a more user friendly survey service. More

Our purchase with Crossroads Ford was excellent. Our Salesperson was Lisa Esposito who was very professional and personable throughout the entire transaction and made my family (wife and daughter) feel Salesperson was Lisa Esposito who was very professional and personable throughout the entire transaction and made my family (wife and daughter) feel at ease during the entire visit. We felt no pressure during our buying decision and this made the buying decision very comfortable. Lisa made sure that any questions we had about the vehicle were answered and made sure that several features of the vehicle were explained in detail. We drove over 2 1/2 hours to this dealership to purchase this vehicle and we were not disappointed. The dealership was indeed impresssive, the inside showroom was unbelievable. Thanks again for making our purchase a low stress, friendly and rewarding transaction. More

I spoke with Mike Ketter a couple of days before visiting the Crossroads facility. Mike listened to what I requested and provided me a wonderful experience in purchasing a new truck. I told Mike that I wante the Crossroads facility. Mike listened to what I requested and provided me a wonderful experience in purchasing a new truck. I told Mike that I wanted to make this deal quick and painless and that was exactly the way it went! Craig Maxa was our Buisness dealer and he was awesome, he has a great personality and really did a great job! More

I rated my experience at Crossroads Ford with an overall five because it's the best experience I've ever had. Mr. Michael Ketter was helpful, courteous and most of all patient and calm which kept me patien five because it's the best experience I've ever had. Mr. Michael Ketter was helpful, courteous and most of all patient and calm which kept me patient and calm. I am already sharing my positive experience with friends and famiy. More

Very helpful and friendly. We weren't considering a CPO and first visit didn't find "the one" that we were drawn to. Lisa kept in touch with us and when something came in that met our requirements, she CPO and first visit didn't find "the one" that we were drawn to. Lisa kept in touch with us and when something came in that met our requirements, she let us know. I've never had a female salesperson before when purchasing a car. Lisa was thoroughly knowledgeable and extremely pleasant to work with. Lee let us know about the extended wrap warranty, which was the deal-maker for us in purchasing the CPO. Chris in finance was extremely helpful in suggesting a pre-paid maintenance plan that would cover what I need. Thank you, Lisa, Lee, and Craig for making what I dreaded (purchasing a vehicle) a very pleasant and actually fun experience. I appreciate your time, patience, friendliness, and expertise helping us. More

My experience with Crossroads Ford and more specifically, Mark Rooyakkers was the least stressful car buying experience I have ever had. Mark is a true professional. He was very quick to respond to any quest Mark Rooyakkers was the least stressful car buying experience I have ever had. Mark is a true professional. He was very quick to respond to any questions i had prior to the sale and once the deal was worked out, he made the process seamless. I highly recommend using him if you want to purchase a vehicle at Crossroads Ford. More

My car was 10 years old and had over 240,000 miles on it. Age, wear and tear was beginning to show and I needed reliable transportation. My husband has always been a Ford guy and we needed another pickup in Age, wear and tear was beginning to show and I needed reliable transportation. My husband has always been a Ford guy and we needed another pickup in the house. He purchased his F-150 from Steven Schmidt in 2011 and the experience was very good. When it became obvious I needed to do something about my ride, we went back to Steven and told him what I was looking for and he came through. More

Steve did a great job helping me with the Focus and helping me learn about the Synch service. I would recommend him to my friends. helping me learn about the Synch service. I would recommend him to my friends. More

Steve provided excellent service and we definitely anticipate working with him again in the future. He let us take our time and worked with us without attempting to put any pressure on us to make a de anticipate working with him again in the future. He let us take our time and worked with us without attempting to put any pressure on us to make a decision. He spent a great deal of time explaining vehicle options and showing us how to handle and get the most out of our new purchase. AJ was equally excellent in assisting us with financial matters. We will be back in time. More

I have purchased numerous new and used vehicles from dealerships in my lifetime and the service I received from Keith Johnson and Michael Ketter at Crossroads Ford was by far the best experience I have dealerships in my lifetime and the service I received from Keith Johnson and Michael Ketter at Crossroads Ford was by far the best experience I have ever had. Ford should go an extra mile to make sure these guys feel appreciated as they went the extra distance to make sure their customers were completely satisfied and accommodated. Keith was my first line of contact, where I sent him a lengthy, detailed description of the very specific vehicle I was looking for. I was happy to receive an email back from an informed and engaged employee. He read my email carefully and answered all of my questions. It was so refreshing to receive quality customer service. After a few emails back and forth during the day, Keith was happy to see me that same night even though I did not set up an appointment. He introduced me to Michael, another fine example of a model employee. Both guys were personable and professional, a combination that you cannot teach. Both gentlemen were extremely respectful of my girlfriend and always made sure she was included in the conversation as we were both purchasing the vehicle, not just me. She was never left out, and usually addressed before me, again a small trait that a lot of salesmen usually forget. Both guys met us for the delivery and completed the walkthrough together. I found a couple of scratches and the guys jumped on it and volunteered to get it taken care of. They didn’t brush me off or anything. I have even emailed Michael a few times post-delivery and he has promptly and courteously responded to all of my questions. Most of all, Keith and Michael were simply a joy to work with; they joked and laughed with us making the experience fun, but also displayed knowledge and professionalism throughout the process. All, I want you to know that I am a member of a proud Chevy family and this is my first Ford. So much so that I know I will have to smooth over my purchase with my father. You know that Ford and Chevy runs deep in families, especially in the South. I cannot stress enough that Keith and Michael sold us this vehicle with their customer service. We actually received very disrespectful customer ‘service’ from Capital Ford, but gave Ford a second chance at CrossRoads, where Keith and Michael delivered and I will be happy to buy another vehicle from these guys, regardless of what dealership they are at. More