Crossroads Ford Apex

Fantastic service from Patrick Rowe. I am not an easy customer to deal with and have an inherent distrust of sales reps. Patrick was upfront, always professional and listened to what the customer was sa customer to deal with and have an inherent distrust of sales reps. Patrick was upfront, always professional and listened to what the customer was saying. He overcame every one of my objections in a clear and positive manner. I left the dealership with a deal I was comfortable with and felt that at least in this case, there were no losers. I got the vehicle I wanted and the payment I wanted and I'm sure Crossroads made a fair profit. More

The staff and overall process was efficient, and courteous. Mike H noticed that there was a "star" on the windshield of my certified pre-owned vehicle, that I didn't notice. Mike made sure the winds courteous. Mike H noticed that there was a "star" on the windshield of my certified pre-owned vehicle, that I didn't notice. Mike made sure the windshield was replaced prior to me picking up my new vehicle. More

Lisa was very professional and polite and did not try to push me into anything. I would recommend anyone buying a car from crossroads ford specifically for the reason that Lisa and Mike were so helpful and push me into anything. I would recommend anyone buying a car from crossroads ford specifically for the reason that Lisa and Mike were so helpful and they did not make this feel like a business deal, they made me feel very comfortable. Excellent, friendly, superior staff here, I will definitely bring my business back and recommend crossroads to my friends. More

Everyone I worked with was at the top of friendlyness, knowledge, professionalism and a great attitude. I was extremely pleased with the entire process and with everyone involved. We also worked with Char knowledge, professionalism and a great attitude. I was extremely pleased with the entire process and with everyone involved. We also worked with Charlie, whose name I did not see in the list. More

Our experience was top notch from the beginning. Archie answered every question we had, was very knowledgeable about the car. We were very specific about what were were wanting in a new car, and Archie did answered every question we had, was very knowledgeable about the car. We were very specific about what were were wanting in a new car, and Archie did not try to steer us away from that with some hidden agenda as another dealership had. Having such a huge indoor showroom was impressive. Everyone my wife and I came into contact with was upfront, personable, and professional. Great Job Archie and AJ! More

Michael was very helpful pre and post sale. The dealership was clean and had a great play area for my children to play in while completing paperwork. dealership was clean and had a great play area for my children to play in while completing paperwork. More

Excellent service from Michael Ketter. Would buy again definitely. The car was cleans and he was friendly and knowledgable. Love the indoor showroom. It was pouring rain. definitely. The car was cleans and he was friendly and knowledgable. Love the indoor showroom. It was pouring rain. More

This was by far the most pleasant experience I have ever had in buying a vehicle. Everything from the price, quality of vehicle, excellent communication skills of my salesman, Michael Ketter, and customer had in buying a vehicle. Everything from the price, quality of vehicle, excellent communication skills of my salesman, Michael Ketter, and customer service were excellent. I especially liked the no pressure sales approach and the willingness to help in any way that was provided. I will definitely recommend this dealer and Michael Ketter to family and friends. Thanks so much for a quality experience, my family is already enjoying our new vehicle a lot! More

The process of buying a pre-owned vehicle at this dealership was a pain free experience. Michael Ketter was very knowledgable about the vehicle and did his homework before I arrived. I appreciated M dealership was a pain free experience. Michael Ketter was very knowledgable about the vehicle and did his homework before I arrived. I appreciated Michaels low key approach and never felt any pressure. The car I bought was very fairly priced and I walked away feeling I got a good deal. Once I decided to buy the car I was able to get out of there in a reaonable amount of time. I will definitely use this dealership again. More

I had the pleasure of working with Larry Curtisford during my search for a new vehicle. I dealt with him on the internet first, and then in person for several test drives over three occasions - the la during my search for a new vehicle. I dealt with him on the internet first, and then in person for several test drives over three occasions - the last with my wife and sons visiting the dealership. Larry showed extreme patience with me, was incredibly courteous, and very knowledgeable about the products he was showing me. In the end after three months of car research and twenty seven models considered, it came down to a Ford Focus ST and a different brand. After careful consideration we chose the other brand - for practical reasons. With my height the seat position in the Focus just made it a bit too tight for my sons in the back, and we felt the other brand was going to be a better long term fit since they won't be getting any smaller as they get older. I loved the Focus, loved the service Larry provided and had the fit been a bit better, would have loved the purchase experience as well. Everything he did is the way it should be done - extreme politeness (little things like running ahead to open the door for my wife, pulling chairs up when our family discussed the car post test drive so my wife didn't have stand, going outside in brutal heat to make sure the A/C cooled the test car down, etc.) - in 20+ years of buying vehicles - I have never dealt with anyone as professional and nice as Larry - I am not exaggerating when I say I really felt bad in the end for not buying the vehicle from him. I know that if this is the way he treats all his customers - he has to be your top salesman. I've told him I will refer any friends and family in the market to him, and when its time to get our next vehicle - I will go to him first. Even though I didn't buy, he won me over with his service and deserves the right of first refusal on any future deals. Best of luck to Larry, and Crossroads Ford for enabling such a great experience. Thank you, E McEntee More